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user_us06y1
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Sunday, October 20th, 2024 4:15 PM

channel 16

I need channel 16 added to our lineup or else I will need to change to a different provider. Please let me know why this has not beed done.

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2 months ago

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XfinityFrank

Official Employee

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1.1K Messages

2 months ago

Hi there, @user_us06y1! Thanks for reaching out to us here on the Community Forum! We always appreciate feedback and can pass along your request. What network is on channel 16 in your area?

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user_us06y1

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@XfinityFrank​ it is called UTAH 16, an independent station carrying the Utah Hockey club home and away games.

thanks

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2 months ago

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XfinityJorge

Official Employee

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1.8K Messages

Got it user_us06y1 and thanks for allowing our team to assist you. Please send us a DM so we can work on this and see what is going on with that channel. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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2 months ago

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