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31 Messages

11/09/2026 7:29 PM

Can't access Free Week of BritBox

The menu shows Britbox as being free this week starting today but when I try to view them there is no access.

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29 minutes ago

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kbs1rn

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8 Messages

4 days ago

Same here. It wants me to sign up for a Brit Box subscription. The only ones viewable are shows on channels I already have or are free, ie Peacock or Tubi.

2

user_60c08e

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16 Messages

Good to see that I’m not the only one.

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4 days ago

XfinityThomasA

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4.1K Messages

Hello, kbs1rn, and other community members. We understand how frustrating it can be to see the Free This Week BritBox offer and then be prompted to sign in or subscribe when trying to watch. Our teams are aware that some X1 customers are experiencing this issue and are actively working to resolve it.

We don’t have a fix available at this time, but we’ll continue to keep this thread updated as soon as additional information becomes available. Thank you for your patience while our teams work on this.

 

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2 days ago

jiminterr

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4 Messages

4 days ago

Same, menu shows Britbox as being free this week starting today but when I try to view them there is no access

9

user_9p5bxf

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1 Message

Same here. Disappointing 

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4 days ago

XfinityAmandaB

Official Employee

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3.7K Messages

 

jiminterr and all, thank you for letting us know you are all running into issues with BritBox access for the free week offer.  I was able to test BritBox directly using the X1 Voice remote and was able to access the content directly that way.  Without going through the free this week tiles or menu, what happens if you try to go directly to BritBox? 

 

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2 days ago

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zhappychef

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31 Messages

@XfinityAmandaB I just tried using my voice remote for my X1 set top box, by just saying "BritBox". As I thought, it opened the BritBox app, which requires a subscription to watch any of the content.

This is not a solution.

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2 days ago

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XfinityThomasA

Official Employee

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4.1K Messages

 

Greetings, zhappychef, and other readers. We’re aware that some X1 customers are seeing the “Watch BritBox for free this week” banner but are being prompted to sign in or subscribe when attempting to access the content. Our teams are actively working on a fix. We appreciate your patience and will share an update here as soon as we have additional information.

 

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2 days ago

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zhappychef

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31 Messages

@XfinityThomasA Thanks for your reply.

It seems there is a partial fix in place as of 7:15 pm EDT.  Instead of a full complement of BritBox programming, the "Free this Week" offer is now to "Watch select BritBox sampling for free this week".

I have found the following is available as a sample:

Season 1 of 29 of Silent Witness

Season 1 of 2 of Granite Harbour

Season 1 of 2 of The Hardacres

Season 1 of 13 of Father Brown

and the first seasons of two new shows: Lynley and Taste for Murder.

I hope this is not the ultimate solution, especially since I have already seen all of these shows when they first came out.

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2 days ago

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user_7yq7tb

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2 Messages

4 days ago

Same here. tried to get chat help Agent did not have a clue/ Britbox wants me to Pay!  I clicked through "Free this week{ to try to view content. I had no problem with past "free this week" content!

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XfinityLinda

Official Employee

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2.9K Messages

@user_7yq7tb We'll continue to work on this issue, and provide a resolution once we have one. Thanks!

(edited)

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2 days ago

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user_43c189

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6 Messages

4 days ago

I, too, am unable to access any free content on BritBox, although Xfinity lists BritBox as "Free this Week." I hope they will fix it.

It's hit or miss whether I can get the weekly "Free" channels or shows that Xfinity announces it is offering.

I'll check back to see if an employee can help. I spent way too much time tonight trying to access BB and searching the Xfinity website for answers or solutions. I guess I should watch less TV.

1

XfinityBenny

Official Employee

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1.8K Messages

@user_43c189 Thanks for adding to the thread. Check out the comment posted here https://forums.xfinity.com/conversations/channels-and-programming/cant-access-free-week-of-britbox/6af21f078ea252bb548831c6?commentId=6af2584d5f764d230e85db8e&replyId=6af5088421ef31b8ff50c788 for the latest updates. 

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2 days ago

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karins4

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31 Messages

3 days ago

Day 2 of the Britbox free week and still can't access any of the movies or shows.

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user_dlt35z

Visitor

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2 Messages

3 days ago

It’s very frustrating! 

2

zhappychef

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31 Messages

It really is frustrating. I even contacted xfinitysupport via direct message. A ticket was opened, and then promptly closed.  UPDATE: I have been informed that another ticket is open and being worked. 

(edited)

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3 days ago

karins4

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31 Messages

@zhappychef​ oh good, hopefully it will be fixed today then!

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3 days ago

verison

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8 Messages

3 days ago

I called them and they said to use your Xfinity log in and password. It does not work. Xfinity employees will just make up answers to get you off the phone. Let's face it Xfinity customer service is horrible.

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zhappychef

Regular Visitor

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31 Messages

@verison I get frustrated when customer service just uses scripts instead of listening and trying to understand the issue. 

I did get a follow-up call from xfinity support to say that they confirm there is an issue and the engineers are working on a fix

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3 days ago

exxray1

New Poster

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4 Messages

3 days ago

Me either! Any show on the list will only take me to the subscribe page. Last time I checked, signing up for $9.99 a month is NOT FREE! 
XFINITY, YOU NEED TO FIX THIS!!!!

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0

XfinityDemitrius

Official Employee

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3.2K Messages

Hey @exxray1, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the "Free this Week" BritBox special preview. Our engineering teams are aware of the access issues and working to find a resolution. We do not have an estimated time of resolution, but please keep an eye our for future "Free this Week" promotions for future content and features. 

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23 hours ago

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user_zyx36r

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1 Message

3 days ago

Same issue. If FREE fix it or if not remove it. I pay a ton for this service and this is ridiculous! 

1

XfinityDemitrius

Official Employee

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3.2K Messages

Hey @user_zyx36r, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the "Free this Week" BritBox special preview. Our engineering teams are aware of the access issues and working to find a resolution. We do not have an estimated time of resolution, but please keep an eye our for future "Free this Week" promotions for future content and features. 

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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23 hours ago

0

zhappychef

Regular Visitor

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31 Messages

2 days ago

Day 3 of BritBox not being free, even though it is still advertised as being free on "Free This Week". Very surprising this has not been fixed yet. 

0

user_60c08e

Visitor

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16 Messages

2 days ago

It’s annoying. I finally called yesterday and the lady said you need to create an account to watch and not be charged. I’m not going to do it because it’s really the same process as a trial…I could take advantage of that same thing on Amazon.  Xfinity shouldn’t promote this as a free week of the service, since none of the other weekly promos required you to sign up to watch a channel this way.

1

karins4

Contributor

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31 Messages

@user_60c08e​ exactly...that is never how it works, why would this one be different?  So frustrating!

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2 days ago

karins4

Contributor

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31 Messages

2 days ago

Why is no one from comcast reaching out here?  Day 3 and still can't access the free week of BritBox.  No, you can't just go logon to the app...that doesn't work.  All other free weeks have movies and show episodes showing as available for free for the week and I just need to click on the episode I want to watch.  Please help!  We are running out of time.

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zhappychef

Regular Visitor

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31 Messages

@karins4 I just got off the phone with customer support. She said a couple of things. 1. The engineers are looking into the issue, but 2. since there hasn't been a lot of people complaining, they are not sure it is a wide-spread issue.

I told her there has been a lot of complaints here in the community forum, and she agreed with me. Still, she says there is an open ticket and they are looking into the issue. She also agrees that customers should not be told to just "go ahead and sign up for BritBox" via the app; that is not how this is supposed to work.

It's just frustrating, and this needs to be resolved. On top of that, we should be given the full seven days to watch BritBox via "Free This Week" when it is resolved.

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2 days ago

karins4

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31 Messages

@zhappychef​ thanks for the update.  Glad there is a ticket at least.  Yes, they just need to look at this thread to see all of the complaints to see it is wide-spread issue

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2 days ago

zhappychef

Regular Visitor

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31 Messages

1 day ago

Thursday 12 November 

As of 8:50am EDT, it seems there is a partial fix put in place as of Wednesday evening.  Instead of a full complement of BritBox programming, the "Free this Week" offer is now to "Watch select BritBox sampling for free this week".

I have found the following is available as a sample:

Season 1 of 29 of Silent Witness

Season 1 of 2 of Granite Harbour

Season 1 of 2 of The Hardacres

Season 1 of 13 of Father Brown

and the first seasons of two new shows: Lynley and Taste for Murder.

I fear that this will be the ultimate solution, but keep hoping that we eventually get the full experience of having BritBox free for one week.

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