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Visitor

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1 Message

Thu, Sep 2, 2021 8:02 PM

cancel HBO Max

How do you cancel HBO Max?

Official Employee

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404 Messages

2 m ago

Hi there! If HBO is part of your package, you get HBO Max free. However, if you pay for HBO as a separate channel and would like to remove the channel from your lineup altogether, our awesome digital care team can help you with that. Just initiate a chat and start with your full name and address. To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!

Visitor

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1 Message

13 d ago

Need to cancel hbo max 

Official Employee

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388 Messages

Hello @user_b5223b! Our team can help remove HBO Max.

Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
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Visitor

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1 Message

this is, with all due respect, a joke, I have tried to find this for over 1 hour and use the internet all the time--and cannot find it. To simply cancel a subscription is an ordeal that I have not solved. shameful customer service.

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