Hi there! If HBO is part of your package, you get HBO Max free. However, if you pay for HBO as a separate channel and would like to remove the channel from your lineup altogether, our awesome digital care team can help you with that. Just initiate a chat and start with your full name and address. To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
@user_a96be8, We certainly understand and look for to assisting you further.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_b5223b! Our team can help remove HBO Max.
Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.
In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
this is, with all due respect, a joke, I have tried to find this for over 1 hour and use the internet all the time--and cannot find it. To simply cancel a subscription is an ordeal that I have not solved. shameful customer service.
+I have been trying for months to cancel HBO Max. I have followed all the instructions and initiated numerous chats but only get the same messages over and over. This system is terrible and I'm considering dropping Comcast / Xfinity. I would like to speak with someone that can handle this simple request to cancel HBO Max.
@user_588e2b We do not want to lose your business! Our team is here to assist. Please send us a direct message with your full name and address to get started. Please follow the directions below to send us a direct message.
To send a Direct Message: Ensure you are logged in Click the "Direct Messaging" icon or https://comca.st/3myNvgj Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it (Credit to @BruceW)
We promise we're not trying to make anything difficult, user_5696ca. If you need our help with carrying out any changes, we're here to support you 24/7!
Hello! The quickest way to cancel any Premium Channel subscription is by using the Manage Channels App on X1. Here is an article with more details: https://www.xfinity.com/support/articles/x1-manage-channels-app-overview. If you are having difficulties doing that or would like to work with someone, feel free to send us a DM.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_c147b7 Thank you for reaching out via our Xfinity Forums. To get assistance with the change you are looking to make please send our team a direct message with your full name and full address?
To send a "Peer to peer" message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_1081cb Hello and thank you for taking the time to reach out. I am sorry to hear you are having issues changing your subscription. If you still need assistance, can you please create your own forum post with your request, so we can better align with our community guidelines?
You have to get in contact with Xfinity Assistant.
You will be getting automated responses in that chat. However, I typed "can I speak to a real person and not a robot?" lol. It responded with, "Okay, I'll put you in touch with an agent. What kind of issue do you need help with?" I chose billing.
Then, it gives you the option of a call or a chat agent. I chose chat agent. It connected me with an Xfinity Live Agent and I told them that I had been trying to cancel HBO Max but couldn't seem to find how. They responded with "Please be rest assured I'm here to assist you. Please allow me couple of minutes to cancel the HBO max from your account." and "I have successfully removed HBO max from your account could you please help me with your current phone number , so the I will be sharing you the order confirmation?"
They'll text you a link for you to confirm the cancellation and that's pretty much it.
Basically, they cancel it for you, you just have to tell them.
I hardly ever write in forums, but I know how LONG it took me to figure this out. Hoping this is helpful to anyone who wants to cancel their HBO Max too!
Try signing in (on a computer)go to My account, services, manage tv (services), on the right should be common solutions that says add/ manage premium channels. Hope this helps!HBO.
I just cancelled HBOmax through the Xfinity helpline and confirmed with the agent that THEY must do it for you. Unaccpetable in this high tech world! Meanwhile, to SUBSCRIBE to a premium channel, it simply takes the push of a button! Before I finally broke down and called, I spent at least 30 frustrating minutes online and on my TV trying every option on my account and on the HBO max channel. SHAME ON XFINITY for making this so difficult. They probably want you to give up and just keep the service $$$$. The only good thing was the overseas agent I spoke with was very friendly and helpful, and at least gave me the impression that she sympathized with my frustration!
@user_91c22e The process is criminally fraudulent and incompetent for sure. The front line employees have little to do with it. Xfinity Management needs a regime change.
Hello user_829165, thanks for reaching out on our Forums page! I am sorry to hear about the troubles you have run into when trying to cancel HBO. My team would be more than happy to assist you with this and any other service concerns you may have. To best assist you, please send us a Private Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I agree it is beyond belief how HBO max keeps showing up as an added service change when we never made the order to change or add HBO max, three times now, I have no idea how it gets ordered! Not happy with xfinity and would not recommend them to anyone. Thinking of going back to directv had much better service with them and not the hassle. Not going to waste anymore of my time with xfinity and this HBO problem.
Hello @user_b75888, thank you for reaching out to us. If you were looking to remove HBO Max, we will be happy to help make the change! Can you please send our team a direct message with your full name and full address? We will be happy to help!
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
I did not make an order change to my service to add HBO Max for a second time, do not want HBO max just the basic service I have why do I keep getting order change to my service? Will be cancelling my xfinity account if this keeps happening.
XfinityAirelle
Official Employee
•
2.2K Messages
3 years ago
Hi there! If HBO is part of your package, you get HBO Max free. However, if you pay for HBO as a separate channel and would like to remove the channel from your lineup altogether, our awesome digital care team can help you with that. Just initiate a chat and start with your full name and address. To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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user_b5223b
Visitor
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1 Message
3 years ago
Need to cancel hbo max
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user_588e2b
Visitor
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2 Messages
3 years ago
+I have been trying for months to cancel HBO Max. I have followed all the instructions and initiated numerous chats but only get the same messages over and over. This system is terrible and I'm considering dropping Comcast / Xfinity. I would like to speak with someone that can handle this simple request to cancel HBO Max.
2
0
user_5696ca
Visitor
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1 Message
3 years ago
Why is Xfinity making it unnecessarily difficult to cancel this subscription?
1
0
user_e383f6
Visitor
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1 Message
3 years ago
Never find a movie I like. Please cancel HBO now!
1
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user_c147b7
Visitor
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1 Message
3 years ago
Please cancel HBO Max now!
1
0
user_1081cb
Visitor
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1 Message
3 years ago
I'd like to cancel my HBO max subscription, but of course, Xfinity makes it nearly impossible to do so. I'd appreciate some help here. Thanks
1
0
user_91023c
Visitor
•
1 Message
3 years ago
After a few days, I finally figured this out!
You have to get in contact with Xfinity Assistant.
You will be getting automated responses in that chat. However, I typed "can I speak to a real person and not a robot?" lol. It responded with, "Okay, I'll put you in touch with an agent. What kind of issue do you need help with?" I chose billing.
Then, it gives you the option of a call or a chat agent. I chose chat agent. It connected me with an Xfinity Live Agent and I told them that I had been trying to cancel HBO Max but couldn't seem to find how. They responded with "Please be rest assured I'm here to assist you. Please allow me couple of minutes to cancel the HBO max from your account." and "I have successfully removed HBO max from your account could you please help me with your current phone number , so the I will be sharing you the order confirmation?"
They'll text you a link for you to confirm the cancellation and that's pretty much it.
Basically, they cancel it for you, you just have to tell them.
I hardly ever write in forums, but I know how LONG it took me to figure this out. Hoping this is helpful to anyone who wants to cancel their HBO Max too!
0
DeadAgenda
Visitor
•
1 Message
3 years ago
Try signing in (on a computer)go to My account, services, manage tv (services), on the right should be common solutions that says add/ manage premium channels. Hope this helps!HBO.
(edited)
0
user_91c22e
Visitor
•
1 Message
3 years ago
I just cancelled HBOmax through the Xfinity helpline and confirmed with the agent that THEY must do it for you. Unaccpetable in this high tech world! Meanwhile, to SUBSCRIBE to a premium channel, it simply takes the push of a button! Before I finally broke down and called, I spent at least 30 frustrating minutes online and on my TV trying every option on my account and on the HBO max channel. SHAME ON XFINITY for making this so difficult. They probably want you to give up and just keep the service $$$$. The only good thing was the overseas agent I spoke with was very friendly and helpful, and at least gave me the impression that she sympathized with my frustration!
(edited)
1
user_829165
Visitor
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1 Message
3 years ago
I am trying to cancel HBO now and nothing online seems to be helpful so I can't cancel? Why so difficult????
1
0
user_b75888
Visitor
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2 Messages
3 years ago
I agree it is beyond belief how HBO max keeps showing up as an added service change when we never made the order to change or add HBO max, three times now, I have no idea how it gets ordered! Not happy with xfinity and would not recommend them to anyone. Thinking of going back to directv had much better service with them and not the hassle. Not going to waste anymore of my time with xfinity and this HBO problem.
1
0
user_b75888
Visitor
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2 Messages
3 years ago
I did not make an order change to my service to add HBO Max for a second time, do not want HBO max just the basic service I have why do I keep getting order change to my service? Will be cancelling my xfinity account if this keeps happening.
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