Visitor
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4 Messages
Big 10 Network - Xfinity not carrying all live broadcasts?
We just paid to add the Big 10 Network to our plan. There is a local commercial running here that states that Xfinity is the only provider to not accept the Big 10 expansion offer and will therefore will not be providing all live games that are on the network. The Xfinity guide tonight showed that the Oregon State vs UW soccer game was on - but it wasn’t so this appears to be accurate. This is false advertising - I can’t believe a company is allowed to do this. Go to allbtngames.com and see if you have coverage. We paid and we don’t get it? Will this be changed?
marc-pdx
Visitor
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26 Messages
2 months ago
Same here! My niece and a good friend who lives in TX both are using you tube tv which has all the conference networks in the base package which is cheaper anyway and has everything we ever look at. Starting my trial...
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GRBU2
Contributor
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58 Messages
2 months ago
Yes this story is getting worse for Xfinity. For the 4 new Big Ten schools you can get the Big Ten Network by paying $10 more a month but the live games featuring those new schools may be blacked out. Xfinity is the only provider not adding the Big Ten to the basic cable packages for these new schools. This is the Big Ten Network statement.
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nford1
Frequent Visitor
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7 Messages
2 months ago
I agree 100%. It's taking money under false pretenses. I pay a ton of $$$ for my tv package and I want them to get this resolved ASAP. This makes it easier and easier to justify cutting the Comcast cord. I bet that's not what they want ... or maybe they don't care.
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ShowMeThehuskies
New Poster
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6 Messages
2 months ago
I totally agree, comcast lies & misleads. They make it impossible to contact them. No email or text that I can find. I used thier support Chat, even tho I know it's not meant for that.
The support agent offered me some comps for missing the games. When I told him I just wanted to register my disapproval, he directed me to thier loyalty line to Disconnect my service!
Crooks, liars & thieves. Been with them 20+ years and I think I'm done.
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XfinityPeterH
Official Employee
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1.5K Messages
2 months ago
@jimandlaurie Thank you for your feedback and understanding that we do not have the rights, currently, to broadcast games airing on Big 10 Network for the following teams:
University of California Los Angeles (UCLA)
University of Oregon (U of O)
University of Washington (UW)
University of Southern California (USC)
Most of the games for these universities may be available on other channels, networks, or streaming platforms.
Say “UCLA football” (or something similar) into their Xfinity Voice Remote .
Use the C button on their Xfinity Voice Remote to launch the X1 Sports app.
Use the on-screen guide to find affected games that may be available on other channels.
Note: the on-screen guide may not be up-to-date, reflecting the wrong program information according to what is actually playing.
Here is another way to view some teams mentioned above https://btn.com/promo/btn2go-is-now-btn-so-what-does-this-mean/
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user_uu1m0c
1 Message
2 months ago
I have paid comcast xfinity 30k over 20yrs and I cannot watch my local UW Huskies football..... looking at direct tv or fubo now...
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user_hjps1n
5 Messages
2 months ago
If this isn’t resolved by UW game time, I will remove Ultimate+ from my Comcast service and shift to either Fubo or YouTube TV. I’ve been loyal to Comcast for 24 years. Loyalty is a two-way street, however.
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user_eb4guh
1 Message
2 months ago
I just discovered this too when I want to watch the football game that the guide lists on this network. I added the sports add on to be able to watch the game it’s a rip off.
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user_n0tba6
1 Message
2 months ago
I have paid for the sports package which includes big 10 games since I signed with Comcast and would like to see the games I want to watch that I have paid for!
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seattle4sports
Contributor
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88 Messages
2 months ago
So would the rest of us who have paid for the sports package that includes the Big Ten Network.
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user_izgvfb
1 Message
2 months ago
This is ridiculous Xfinity. Our subscription costs have not declined over time so for you to not step up and get this licensing deal done to keep up with the shifting landscape of college athletics shows zero commitment to your customers. I will be looking at my alternatives and leaving you for good.
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user_xs2mvz
1 Message
2 months ago
Xfinity you [Edited: Language]. Your negotiation skills [Edited: Language]. Your customer service [Edited: Language]. Your pricing [Edited: Language]. You outsource your customer service to a very polite, yet unskilled team of overseas call center employees. With all the money you charge for non-purchasable rental equipment, tv packages, and internet, and with the monopoly you have, how [Edited: Language] are you not swimming in cash? Give us our Big 10 expansion team games.
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user_hzg4yt
1 Message
2 months ago
Fix this issue or refund everyone in the northwest that has this package. My issue is if you were not going to show the game why show it on the channel guide as if you were? You falsely led thousands l of people to believe that they were going to be able to view this.
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Tater222
New Poster
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2 Messages
2 months ago
I imagine they'll eventually move Big10 network to the Ultimate tier in those markets like they did with Root Sports
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user_mwaq6m
1 Message
2 months ago
I am writing to express my dissatisfaction with the Big Ten Channel. I purchased the channel for my husband, who is a fan of the Ducks, Washington, and Idaho. However, after ordering the channel, I discovered that he will not be able to watch any of those teams' games on it. I believe that if you are going to advertise the Big Ten Channel , you should have a notice on the order page informing customers that not all games will be available. I am very disappointed and Iam going to have the channel turned off.
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