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Saturday, August 3rd, 2024 6:44 PM

Audio Problems METV and Story Channels

There is no audio on METV (chan 17) and also no audio on Story TV (chan 233). It's been out since early evening yesterday. All other Channels working just fine. Xfinity in Peachtree Corners,  Georgia. 

9 Messages

3 months ago

Have the same problem. Also H&I had no audio 

1 Message

Same here in Douglasville, GA -- no sound on channels 17 (metv), 232 (H&I) and 233 (story)

1 Message

Have same issue no audio on channel 17, 232, 233.

1 Message

I am having the same issue on channels 232 and 233.  Tried Xfinity Assistant, did all the suggested step and still no sound.  Advised to end chat and wait to be contacted by text!  

Official Employee

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996 Messages

 

user_4e33wz Are you still having these audio issues? Have you tried any troubleshooting through our Xfinity app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

3 months ago

Having same issue on same channels. Any idea whether it is an Xfinity system problem? Or a way we can correct ourselves?

Official Employee

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1.8K Messages

 

user_8tj0pu Thanks for posting on our community forums. Are you still experiencing the same issue? What troubleshooting steps have you tried so far? Rebooting the Xfinity Box manually or through the Xfinity App? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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45 Messages

3 months ago

I'm having the same problem with MeTv, H&I and Story. I tried unplugging waiting a few minutes, then plugging the cable box back in. That did not fix it. I also live in Georgia, so I'm not sure if it's a localized problem.

(edited)

Contributor

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45 Messages

3 months ago

Looks like these same channels are all owned by one group, KFFV. Perhaps that group is having difficulties with the audio for these channels? See this previous post about problems with these channels: 

https://forums.xfinity.com/conversations/channels-and-programming/metv-kffv-missing-in-seattle-area/669a7193f51e6b50438d367e

Also, when I tried to view MeTV over the air on an old tv I have hooked up to an antenna, I was able to both see and hear the channel just fine. So I wonder if KFFV is having a glitch when they send it to the cable companies?

(edited)

Contributor

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45 Messages

3 months ago

Ok, I just saw this post in the Customer Service section of the forums:

https://forums.xfinity.com/conversations/customer-service/metv-and-hi-no-sound-atlanta/66ae906838e9a26c9e6db101

It looks like Comcast knows about it and is trying to fix it.

2 Messages

Great Info. Thank you.

Now we all need to Bombard xfinity for Credits to our Bills next month. Multiple Channels out of Service for Days? I want some Money back. We pay a fortune for this service.They need to issue some refunds. 

1 Message

3 months ago

Looks like that has happened the past.  I haven’t gotten a response.  

1 Message

3 months ago

We're in North GA, and do not have sound for H&I

Contributor

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45 Messages

3 months ago

Stll no sound on 233 Story channel. Please fix it or give us a credit for an unuseable channel. 

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