2 Messages
Audio Problems METV and Story Channels
There is no audio on METV (chan 17) and also no audio on Story TV (chan 233). It's been out since early evening yesterday. All other Channels working just fine. Xfinity in Peachtree Corners, Georgia.
2 Messages
There is no audio on METV (chan 17) and also no audio on Story TV (chan 233). It's been out since early evening yesterday. All other Channels working just fine. Xfinity in Peachtree Corners, Georgia.
user_gkd5ww
9 Messages
4 months ago
Have the same problem. Also H&I had no audio
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user_8tj0pu
1 Message
4 months ago
Having same issue on same channels. Any idea whether it is an Xfinity system problem? Or a way we can correct ourselves?
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caph12
Contributor
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45 Messages
4 months ago
I'm having the same problem with MeTv, H&I and Story. I tried unplugging waiting a few minutes, then plugging the cable box back in. That did not fix it. I also live in Georgia, so I'm not sure if it's a localized problem.
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caph12
Contributor
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45 Messages
4 months ago
Looks like these same channels are all owned by one group, KFFV. Perhaps that group is having difficulties with the audio for these channels? See this previous post about problems with these channels:
https://forums.xfinity.com/conversations/channels-and-programming/metv-kffv-missing-in-seattle-area/669a7193f51e6b50438d367e
Also, when I tried to view MeTV over the air on an old tv I have hooked up to an antenna, I was able to both see and hear the channel just fine. So I wonder if KFFV is having a glitch when they send it to the cable companies?
(edited)
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caph12
Contributor
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45 Messages
4 months ago
Ok, I just saw this post in the Customer Service section of the forums:
https://forums.xfinity.com/conversations/customer-service/metv-and-hi-no-sound-atlanta/66ae906838e9a26c9e6db101
It looks like Comcast knows about it and is trying to fix it.
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user_gdstiv
1 Message
4 months ago
Looks like that has happened the past. I haven’t gotten a response.
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user_9ybw6p
1 Message
4 months ago
We're in North GA, and do not have sound for H&I
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caph12
Contributor
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45 Messages
3 months ago
Stll no sound on 233 Story channel. Please fix it or give us a credit for an unuseable channel.
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