Activate Your Peacock Premium Plan – Update from Xfinity

@tonym1 I would like to look into that for you. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We are also xfinity diamond members.  Signed up for the year of Peacock Premium free this afternoon.  The xfinity system indicates we have the free subscription but if we try to watch a Premium show we can't do it unless we sign up for a subscription for 2.99 a month???  Called this afternoon, but still cannot sign on to Peacock Premium shows.  Really is frustrating.  Spent way too much time on this.  

Hello, @user_221f6c. We appreciate you taking the time to reach our team on our Forums page regarding the Peacock Premium issues. Are you experiencing this issue on all shows that you try to watch?

I'm a diamond customer for Xfinity and I'm not able to get Peacock Premium. I signed into Peacock with my xfinity ID and password and it says it's not recognized. I got an email telling me I would be getting Peacock Premium for free for 2 years. Is this not true?

Thanks for reaching out, ncdesigner! Were there any kind of instructions in the email sent? Was this through Xfinity Rewards?

@user_mfu2b8 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am a diamond customer I should get peacock for free what is the problem, trying to see the game

l agree first it takes a half hour before the computer finally gives up so l can reach the technical support l need  l got mine to work on my new smart tv.But l can't use peacock on my uxmo box.It saids we cannot use this device for a third party.1 hour very frustrating.Try using your phone for load the app an continue until you have it working on your phone.Then transmit it from there.If the prices weren't so high I'd go back to it in a second.

@user_nlu0aj​ Make sure you use the steps on this https://www.xumo.com/support/troubleshooting/i-have-a-peacock-premium-account-from-my-cable-service-providers Xumo support page to log in. The only mentions of restricting a third party I found, was in seeing customers attempting to sign up through their cable providers, instead of signing in. 

@user_lz4kir I am sorry to hear you are having an issue with Peacock. Have you tried to log out of Peacock and then log back in using your Comcast email address?

@user_lz4kir​ WOW!! I was told the same thing and did not get reimbursed!! I unsubscribed after 4 months of no reimbursement! 😑

Hello @user_q2zmw8, thank you for taking the time to reach out on social media.  I understand your concern with the username, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_gp7mzl Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Good luck!  I have gotten nowhere on this issue.

@agrussel  @user_mvhc87 If you have gone through the steps above and still unable to access please make sure to send us a direct message with your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hey there @user_8e7ptp thank you so much for taking the time to add your relevant experience about this Peacock issue.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address, and we'll be happy to help.
 

Hey there @user_up0wwl have you had an opportunity to try our updated process steps for Peacock activation in the opening of this thread? 

"Visit xfinity.com/activate-peacock  and sign in with your Xfinity ID and password.
Select the Activate Peacock button. You’ll be directed to peacocktv.com.
Enter an email address and password to set up your Peacock account.

That’s it! With Peacock Premium, you can stream hit movies, live sports – like a professional football game only available on Peacock on December 23 & January 13* – exclusive Originals, and so much more. (*For details, visit peacocktv.com/NFL.) "

This does not work.  I went into store, I was on chat for over an hour, I have an open ticket for 4 days.  I have a Peacock trial account, but there has been no way for me, as a Diamond member, to activate Premium for free.  Peacock help tried, but directed me back to xfinity.  Please help us!

@Diane328 feel free to send us a Direct Message, so we can help with your account and Peacock offer. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

Hello, @Chaz_nadia. Thanks for your comment. I'm sorry to hear the peacock app is not working on other devices. Are you using the same email account to log in on the other devices? 

@XfinityDilary​ rather than requesting a direct message from each person that posts, why don't you actually address the problem here in the forum? that way, the hundreds of people who are just reading here, looking for solutions to their problems, will have access to the information rather than have to go through a back-and-forth with you to get their issue solved.

I see this approach taken here time and time again and it really pisses me off.

         thanks.

Good evening @user_aqyfkg, and thank you for reaching out on our Community Forums with your Peacock concerns. Currently, Peacock is free for our Gigabit or Gigabit Plus customers or Internet customers who are Diamond or Platinum Xfinity Rewards members (applies to all Diamond or Platinum Rewards members with any level of internet service). If you are running into issues redeeming your free Peacock subscription, please let us know and we'd be happy to help. 

@user_bdee04​ And, I have the exact opposite problem. I can view it on the TV, but it tries to make me subscribe and pay on my laptop. I used to be able to watch it on my laptop too, and then one day that changed for some unknown reason. I've reached out to Xfinity support three times with assurances they will resolve and they have not. So annoying.

@user_bdee04 Thank you for letting us know you are having issues accessing Peacock on your TV. If you are using one of our X1 boxes you can say Peacock right into the voice remote. Once launched there should be settings options or accounts in the top right-hand corner. On my TV it is Yellow when highlighted. In there if you scroll down you will see the email address you are signed in as for the Peacock app. Check that to make sure it is the same as what you are using on your laptop. I would then sign out and back in using the correct login information. If you still are not able to access the content let me know. 

Thanks for your comment, @user_30784f. I'm sorry to hear about your situation. Are you still experiencing issues with accessing channels/games on the Peacock App? Were you getting an error code or error message?

Thanks for posting on our community forums, @user_p98rw7. I'm sorry to hear the peacock subscription is not working on your TV. Are you using the same user ID/email to log in?