@VitaminE, what are the options on the screen when you do press the Xfinity button? Mine has Guide, Saved, On Demand, Search, and Apps, from left to right.
@ThatDonGuy Sorry for the delay. When I press the Xfinity button, seven choices appear on the bottom of the screen: On Demand, Menu, TV Listings, Search, Favorites, CD, and iTV. No Apps. I wonder if my X1 box does not support apps.
Hey there, @VitaminE, thanks for reaching out through Xfinity Forums we would be happy to assist you with troubleshooting your X1 box. When you select the Xfinity button on the remote what options are you showing available? Here is a link to our current remote models, https://comca.st/3detLta. What remote are you currently using?
Hello @vitaminE, thank you for taking the time to get back to us with what remote you are currently using that helps out a ton! Did you get a chance to check what options pop up when you hit the Xfinity button on your remote by chance?
Sorry for the delay. The options displayed are On Demand, Menu, TV Listings, Search, Favorites, HD, and iTV. No apps. I wonder if my X1 box does not provide access to apps.
Thanks for checking, @VitaminE. Have you by any chance reset the cable box by using our incredible My Account app? If not, please go ahead and do so at your earliest convenience. This way the device can obtain any pending update and help resolve this issue.
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Hi! If you haven't found Apps yet, suggestion: Use your Remote to type "Peacock." You should then get an option that says "Peacock Channel Collection." Go ahead and click on that. You should then have an option that says "Peacock On Demand." Click on that. You should then get a screen with a lot of Peacock options that you can try. But if you just want to open the App and then browse for shows, go to the bottom of that screen and there should be a white banner that says "Peacock Premium Launch the App." Click on that to open the app. Good luck!
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This is what I found searching for a solution/explanation:
To use these apps, you’ll need:
A compatible X1 TV Box (RNG150s and some other TV Boxes may not be supported) as part of your Xfinity TV service, or a compatible Flex streaming TV Box with Xfinity Flex service.
The RMG150 does not support the app to access Peacock. That's informative but not really a problem for me. Peacock was available free for a month, but I have no plan to purchase it. If I change my mind, I will swap my current X1 box for one that works with apps.
ThatDonGuy
Problem Solver
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836 Messages
4 years ago
Click on the Xfinity button, then select "Apps"; one of the options there should be Peacock. You may have to scroll down to find it.
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XfinityJeniece
Official Employee
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3.2K Messages
4 years ago
Hey there, @VitaminE, thanks for reaching out through Xfinity Forums we would be happy to assist you with troubleshooting your X1 box. When you select the Xfinity button on the remote what options are you showing available? Here is a link to our current remote models, https://comca.st/3detLta. What remote are you currently using?
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CA2016
Contributor
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159 Messages
4 years ago
Hi! If you haven't found Apps yet, suggestion: Use your Remote to type "Peacock." You should then get an option that says "Peacock Channel Collection." Go ahead and click on that. You should then have an option that says "Peacock On Demand." Click on that. You should then get a screen with a lot of Peacock options that you can try. But if you just want to open the App and then browse for shows, go to the bottom of that screen and there should be a white banner that says "Peacock Premium Launch the App." Click on that to open the app. Good luck!
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
That's possible. What is the model number?
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
Does the box match any of the images in https://www.xfinity.com/support/articles/x1-hub-vs-companion-box ? If it's one of the RNG150 models or if it's a DTA or one of the boxes shown on https://www.xfinity.com/support/articles/cable-box-user-manuals, that would explain the problem.
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