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VitaminE
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181 Messages

Tue, Nov 30, 2021 10:53 PM

Access to Peacock

I have an X1 box, but I do not have a voice-activated remote. How do I access Peacock?

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1 m ago

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ThatDonGuy

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538 Messages

2 m ago

Click on the Xfinity button, then select "Apps"; one of the options there should be Peacock. You may have to scroll down to find it.

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VitaminE

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181 Messages

@ThatDonGuy   I did that, but I could not see or find an "Apps" selection displayed on the screen there.

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2 m ago

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ThatDonGuy

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538 Messages

@VitaminE, what are the options on the screen when you do press the Xfinity button? Mine has Guide, Saved, On Demand, Search, and Apps, from left to right.

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2 m ago

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VitaminE

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@ThatDonGuy  Sorry for the delay. When I press the Xfinity button, seven choices appear on the bottom of the screen: On Demand, Menu, TV Listings, Search, Favorites, CD, and iTV. No Apps. I wonder if my X1 box does not support apps.

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2 m ago

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XfinityJeniece

Official Employee

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663 Messages

2 m ago

Hey there, @VitaminE, thanks for reaching out through Xfinity Forums we would be happy to assist you with troubleshooting your X1 box. When you select the Xfinity button on the remote what options are you showing available? Here is a link to our current remote models, https://comca.st/3detLta. What remote are you currently using?

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VitaminE

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@XfinityJeniece

Thanks. I'll take a look at it. XR2 is on the back on my remote. 

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2 m ago

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XfinitySean

Official Employee

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131 Messages

Hello @vitaminE, thank you for taking the time to get back to us with what remote you are currently using that helps out a ton! Did you get a chance to check what options pop up when you hit the Xfinity button on your remote by chance?

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2 m ago

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VitaminE

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Sorry for the delay. The options displayed are On Demand, Menu, TV Listings, Search, Favorites, HD, and iTV. No apps. I wonder if my X1 box does not provide access to apps.

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2 m ago

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XfinityRaul

Official Employee

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437 Messages

Thanks for checking, @VitaminE. Have you by any chance reset the cable box by using our incredible My Account app? If not, please go ahead and do so at your earliest convenience. This way the device can obtain any pending update and help resolve this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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CA2016

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150 Messages

2 m ago

Hi!  If you haven't found Apps yet, suggestion:  Use your Remote to type "Peacock."  You should then get an option that says "Peacock Channel Collection."  Go ahead and click on that.  You should then have an option that says "Peacock On Demand."  Click on that.  You should then get a screen with a lot of Peacock options that you can try.  But if you just want to open the App and then browse for shows, go to the bottom of that screen and there should be a white banner that says "Peacock Premium Launch the App."  Click on that to open the app.  Good luck!

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VitaminE

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@CA2016

Thanks. I may try that later. 

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2 m ago

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BruceW

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2 m ago

... I wonder if my X1 box does not support apps.

That's possible. What is the model number?

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VitaminE

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@BruceW

The model number is not on the front of the box, and I'm not ready to take it off the shelf to check. I'll just live with what I have. 

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2 m ago

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BruceW

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23.3K Messages

2 m ago

... The model number is not on the front of the box ...

Does the box match any of the images in https://www.xfinity.com/support/articles/x1-hub-vs-companion-box ? If it's one of the RNG150 models or if it's a DTA or one of the boxes shown on https://www.xfinity.com/support/articles/cable-box-user-manuals, that would explain the problem.

Note: Be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post, the author of the post you are Commenting on is notified of your response. But if you Reply, the author of the post you are Replying to is NOT notified and may not be aware of your response.

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VitaminE

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@BruceW

My  mistake. The model number is on the front of the box: RNG 150N. 

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1 m ago

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VitaminE

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This is what I found searching for a solution/explanation:

To use these apps, you’ll need:

  • A compatible X1 TV Box (RNG150s and some other TV Boxes may not be supported) as part of your Xfinity TV service, or a compatible Flex streaming TV Box with Xfinity Flex service.

The RMG150 does not support the app to access Peacock. That's informative but not really a problem for me. Peacock was available free for a month, but I have no plan to purchase it. If I change my mind, I will swap my current X1 box for one that works with apps.

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1 m ago

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