ACC Streaming network (ACCNX) via ESPN apps

@jb1907, @user_2a0664, @lissa66, user_4b7be4, @user_a8a840, user_7627eb. I appreciate everybody letting us know of your issue. Here is the official details we have at this time.

For states that don’t have any ACC schools (including the Washington, D.C. area), the ACC Network will be available as part of the Digital Preferred, Preferred+ and Ultimate TV levels of service.

In states that have one or more ACC school, the ACC Network will be available on Digital Starter, Expanded Basic, Popular TV, Sports & News and Xfinity Latino Starter levels of service.

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Central Division ACC states: Florida, Georgia, Indiana, Kentucky and South Carolina.

Northeast Division ACC states: Massachusetts, New York, North Carolina, Pennsylvania and Virginia.

West Division: No ACC states.

The Xfinity Stream app mobile and beta will play ACC Network if you are subscribed to the correct package. My reference states ACC only is available through the ACC's website—https://comca.st/3pl7dOb—as well as on official university athletic sites and sports sites such as https://comca.st/3eebdK1, https://comca.st/3ElxHmT and https://comca.st/3EkdAFK. No mention of the app which if I am going by that it is not available. Anybody who has problems accessing sites or our stream app needs to speak with any agent to troubleshoot and if we can't resolve then we will need to put in a ticket. The more tickets we get the faster it will get resolved if it is a wider issues. For anybody needing to do that, please direct message your name and address and paste the link to your post in the chat. We can also check your plan or change it if needed. I am going to find out more about the sites access and 3rd party apps and report back here. Thanks!

For DM

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I find this very confusing.  Not sure how this addresses access to ACCN and ACCNX via ESPN app?

Thank you so much for your time and effort on this matter. What is the error that is displayed on your end? 

I finally get ACC Network on my TV, but not in the ESPN app. I watch women’s basketball and have been waiting patiently to watch ACC teams prior to the Final Four and the app says

playback could not be started 

ACC and ACCN are currently not available with your TV provider. Etc …

Hello, @user_4b7be4 . Thanks for reaching out about needing help with streaming the ACC network on the ESPN app. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer direct message icon is located at the top right of the page. Clicking on the direct message icon will bring up a message box that will allow you to initiate the conversation.

@user_a8a840 :  Pretty much the same message from the FireTV ESPN app I am getting. 

'Signal leakage' terminology is suspect...more like: "I have no idea why it not working and when if/when it will be fixed.  Leave me alone."  

My nephew's girlfriend is on one of the ACC women's basketball teams and probably 80% of their conference games are only on the ACCNX streaming channels.

Hello, @user_a8a840! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you with the ACC network trouble you're having.

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

Thanks and I look forward to seeing your new post!

The problem is not with ACCN it is with getting ACCNX via ESPN app. 

@user_7627eb : At least on web browsers and ESPN.com from what I've seen, the authentication issue acts like you describe...instead of starting the stream playing, the page just sits there doing nothing.

In actual ESPN apps (running on mobile phones, devices like FireTVs/Roku's, Cable boxes, etc.) give an actual message as noted earlier in this thread.

@user_2a0664  I want to add a few words to be clear. since I have needed to describe this problem repeatedly to Comcast.  I have ACCN working on my cable box.  I can watch ACCN that way if I want.  I just cannot get the ACCN or ACCNX streaming to work via the ESPN app on my Roku.  All other ESPN channels on the ESPN app do work at this time.  As for ACCN and ACCNX streaming availability in early Jan, I have seen that one may need to delete and reinstall the ESPN app to get updated credentials at that time.  Again, not sure if this answer is correct or not, but I plan to try it to see what, if anything happens.

@Microphone I did exactly what the rep named Ethan said to do in this very topic. I DM’d Xfinity Support last night and kept going in circles and it was actually hysterical because I was saying all the right things and they still could not understand anything I was saying. I think I spoke to 5 different reps in that one DM. So I gave up. It’s a shame how we or I pay for the full Xfinity experience and yet we don’t get what we pay for but partial.

I’m just glad I’m not the only person experiencing this issue

@Microphone

Thank you for reaching out on the community forums. Xfinity is happy to announce that the Atlantic Coast Conference Network (ACCN) has launched. The ACC Network is a channel, and will be available in some packages as outlined in this thread. As an Xfinity TV customer, you can access a variety of network websites and apps. We currently provide access to more than 80 network websites and apps.

The full list of network websites and apps is here - https://comca.st/3ppfPmU

Xfinity does not control the content that that is accessible on any network websites and/or app. 

I hope this helps.

@user_915239 Deleting and re-install did not work for me.  I hope the "sometime in January" for the ESPN fix will happen

Incredibly frustrating conversation with an ESPN customer service rep a short time ago. The problem “should” be resolved “soon.” Pressing this young man a bit harder and he had zero answers and zero information. Finally, he suggested I reach out to Xfinity — as if that’s going to solve anything. Just brutal and all of us are paying money for the programming we don’t have access to yet. 

Hi, @user_2efb74. I see from others in this thread who have troubleshot the issue and did some research that there seems to be a problem with the network. I don't have an official word, but I see others here have confirmed. We will be here until if anything changes. 

Hello @user_2d9a3a, it would seem other users are no longer having this issue on the ESPN application. I wanted to check back and see if you were still having this issue with their application.

@MattS99 

thank you for your post. 

it’s working for me