U

Visitor

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1 Message

Thursday, October 31st, 2024 3:02 PM

ABC not watchable

ABC pixelation for 3 days. 

Official Employee

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1.9K Messages

2 months ago

Thank you so much for taking the time to reach out to Xfinity Support @user_1907ab!  We are so glad to hear from you and want to help in any way that we can in ensuring that your service concerns are addressed.  No worries!  You have reached out to the right team to get things squared away.  Can you tell us if you are only running into this issue on ABC?

Gold Problem Solver

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5.9K Messages

2 months ago

You did not supply enough information. Storms can cause water intrusion on the cable.

Have you checked inside for any loose cable connections?

Your signal reaching the TV is too weak and causing pixelation.

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