Visitor
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3 Messages
Xfinity Mobile pdf statement
I am trying to get a simple pdf statement of my Xfinity Mobile that will reflect my account #, phone #, data and minutes usages and all payments. I have talked to 3 representatives, one said he has requested billing to set this up and I will get it via email. Second rep said pdf statement is coming in my next billing cycle. Third rep said it is not possible (all I can do is print out what's on my account; problem with that is that it does not look official and does not contain all information so it is not acceptable for business expenses filing).
Xfinity Mobile markets itself as a legitimate mobile service provider and yet cannot give a basic must-have such as a real statement to its customers.
Does Xfinity Mobile customer service actually read messages posted in this board?
XfinityMatt
Official Employee
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26 Messages
3 years ago
I certainly understand your frustration with this. Unfortunately outside of the app and the website, we do not have an alternate method to access our statements.
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user_ccbefe
Visitor
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1 Message
3 years ago
I have the exact same problem. Such a joke because it's so easy for internet/cable. I had several phone reps say I'd need to go into a local store for them to print the statement, but I'm not sure if that's true.
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merw
Regular Visitor
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3 Messages
3 years ago
where do i send my check to pay my bill. Internet here is terrible and no one pays online.
1
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user_674243
Visitor
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1 Message
3 years ago
I am also running into the same issues for expensifying at work. If there is no possibility, then I will most likely transfer services to ATT or Verizon.
1
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tacocatbackwards
Visitor
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7 Messages
3 years ago
Employer just went through a merger and pretty much the whole accounting team quit, new accounting team is asking for a formal statement. This is unacceptable. Xfinity should provide downloadable PDF statements. I noticed there is now a Statements link but it says "page not found"
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user_1b5a8a
Visitor
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1 Message
3 years ago
This is pathetic that Xfinity Mobile does not have a way to download bills/statements. Would be one of the most basic features you would expect online or on their app.
8
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user_ba50a1
Visitor
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1 Message
3 years ago
I am trying to login to Xfinity mobile web page. It just reloads the page itself saying 'we are gathering your account information'. I am seeing this from past 6 months. Does Xfinity mobile atleast verify their web pages ? This is attrocious.
1
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user_37a0f5
Visitor
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2 Messages
3 years ago
I have been trying to get a statement for how much I owe for my devices in order to get my refund from verizon. Over the last 2 months I have been to the store at least 7 times and spent endless hour on the phone with representative who lie to me one stating that is impossible, the second one stating that she will send a special request to the billing team (never heard back from them) and other hanging up the phone on me. The lady i talked to today told me they are paperless so they cant send it (I then informed her that email does not use paper and she went ahead and hanged up on me after 2 hours on the phone).
As of right now I lost 900$ because of the unprofessional behavior of comcast. As a customer, I never received such an unprofessional and unethical behaviour. This is the most stressful thing I ever had to deal with. they had no issues taking my money but when i ask for a damn piece of paper i get messed with and lied to. I almost accepted the fact that I lost 900$ because a 200 billion dollar company is unable to send me an email with my statement.
Please be aware of this and if you can leave the company and go with the professionals (verizon/T mobile etc). I really hope for an answer and I pray god that this gets solved thanks to my persistence. People work very hard for their money and 900$ is a lot of money, this company is literally stealing from its customers.
7
bgreenfamily
Visitor
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1 Message
3 years ago
where is the mailing address for bill...snail mail...i pay bills FROM my bank (don't like anyone going INTO my account)
I NEED THE SNAIL MAIL ADDRESS to send payments
1
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user_6fc9ab
Visitor
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1 Message
2 years ago
I'm convinced it's impossible to View Statement Details. If Xfinity can demonstrate this on my account I'll literally pay them $500. I can see my last 44 Monthly Statement Totals and there's a link to view the details on each one. Just record yourself successfully viewing the details for a couple statements and I'll auto pay an extra $500 on my next bill. That's it.
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user_4a8439
Visitor
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3 Messages
2 years ago
Still no pdf or downloadable version of an invoice or bill. I think Xfinity must not want to get paid. We can see it through the app -it just doesn;t look like a professional bill or invoice.
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