Xfinity Contract Renewal

There was no text, email or call made to me about a contract. When I got the notification of what my new bill would be, that’s when I called support. I would love to have an email to reach out to you guys so we can work this through, if possible. 

I see a lot of people with a similar issue of getting in contact with Xfinity support. That’s why I listed my email so we could establish communication privately, thank you for editing it out, though. 

user_hxcuu6 gotcha! Appreciate the details, our team can easily investigate how everything was processed and recorded into our system. We keep detailed records for those details. Our private communication is handled via direct message, right here in the forums. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy to ensure you have clear expectations for how our interactions work, this helps avoid any confusion that can impact you by posting information publicly. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Is this not the equivalent to what I’ve already done? If I go through this and no solution is made, I will not be a happy customer. But, as you wish. 

user_hxcuu6 Nope, it is not the same process. Once you initiate the private message, our team can pull up the records of the contract approval, and share those specifics with you to hopefully clear up this confusion. 

To send a private message to Xfinity Support from any Forum page:

• Click "Sign In" (if necessary - there will be a visible prompt)
• Click the "Direct Messaging" (square speech bubble) icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic should replace the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

See https://comca.st/3kYXwkR for an example

We are glad we were able to connect with you and help with your package, @user_hxcuu6! We are here 7 days a week and can help with it all! I hope you have a nice evening!