4 Messages
Xfinity Contract Renewal
I have been patiently awaiting a call back from you guys that was promised on 11/12/24 to receive a call on 11/19/24.
This is regarding how my contract was renewed WITHOUT my approval. I received no notification of the new price increase and definitely did not sign anything.
I would like to receive a call back before I have to drop Xfinity and pickup another ISP in my area that was significantly more affordable.
cell: [Edited: "Personal Information"]
email: [Edited: "Personal Information"]
Accepted Solution
XfinityRay
Official Employee
•
2.7K Messages
4 months ago
We are glad we were able to connect with you and help with your package, @user_hxcuu6! We are here 7 days a week and can help with it all! I hope you have a nice evening!
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XfinityThomasB
Official Employee
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1.9K Messages
4 months ago
user_hxcuu6
Thank you very much for reaching out. Please remember that this is a public forum with millions of users, we edited your personal information to avoid any breaches in your data. With new contracts, we handle this via text message or email where you would review and approve the change. Do you remember any text message or email that was sent to you during an interaction with a member of our team?
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