Why is your website so slow?

@user_jcl6cs​ 

I read this entire thread looking for a solution and I’m starting to think these “official responses” are automatically generated from bots.

So my question to other customers is this:When it’s all said and done, how are you paying your bill?  By physically going in to an Xfinity store?

Sorry, there are no bots here.  The Official Employees you see posting are real people and they work for Corporate.

Have you tried a different browser?  If you're using Chrome or Edge, have you tried Firefox?

@user_jcl6cs​ I've found if I try different browsers on a pc, different browsers on mobile and the mobile app, usually at least one of them will work. I've had every one of those broken at different times but so far (knock on wood) I've never had all of them broken at the same time.

@Again​ You are effectively posting as a bot would, it's entirely indistinguishable.  I'm sure it's not your fault specifically but take it as service feedback.

@iffy_nwadiwe​ 

@Again​ You are effectively posting as a bot would, it's entirely indistinguishable.  I'm sure it's not your fault specifically but take it as service feedback.

Thanks, but I can guarantee you I am not a bot, either.  At least, when I woke up this morning I wasn't.  😉

However, I am stating fact.  The Official Employees that work in the Forums [all across Reddit, Facebook, and X as well] are real people, as are all Experts.  Sometimes we do use a macro to get out information such as how to send a direct message, that typing it out time after time would be cumbersome.

I appreciate your feedback, however!

@user_rmu96m​ 

Have had the same problem for long time. Xfinity server is definitely the worst.

And you've tried different browsers?

Hey there, @user_nidtqx thanks for reaching out through Xfinity Forums regarding issues with the website. We definitely want to ensure you are able to download your bill. Have you tried using a different browser? Also, have you tried clearing your cache and cookies to see if that helps with accessing the website?

Boo! Wrong answer! That question has already been asked.

It's not the customer, it's Xfinity. I've been a customer for years and the website has always been slow.

Find the problem on your end and fix the issue, please.

I would switch services, but sonic.net Doesn't cover my area yet. Too bad!

<EDIT: Removed Personal Information>

This implies that the app is intended to work. The old one did somewhat but then they recently replaced it with a new app that's bascially a container for the website. Maybe they want us to suffer?

@user_78ba51 We want to ensure that you are able to fully use our site as needed to easily manage your account! Can you please go into more detail on your issue, like the exact error message(s) you are seeing? What web browser are you using? Is this happening on all devices? Have you done any troubleshooting like clearing cache and cookies or using a different web browser?

@yrusolame, thank you for using the Community Forum to reach out. The website seems to be working just fine on my end, but I would be happy to troubleshoot the concerns that you are experiencing on your side.

@XfinityMarcus​ why does your website bounce around so much, take forever to load and try to log you in over and over? Please dont act like you dont know what we are all talking about and instead provide an explanation that will give all these upset users the satisfaction of an answer that makes sense.

We are sorry to hear that the website is performing slow for you as well @piotrm, and apologize for any inconvenience this causes. May I ask what web browser you are using? Are you experiencing this issue with any other websites? 

@nitewut​ 

Which is why we ask if you have tried different browsers?  Chrome and Edge run on the same "engine" so trying something other than Edge is the next course of action. 

It's hard to determine what the problem might be unless we can rule out various things.  It's the way you always troubleshoot something.

Granted, it apparently doesn't work with Chrome.  Have you tried disabling most of your extensions to see if that might be causing the slowdown?  Without some troubleshooting on your end, just coming in to complain does nothing to help.