Significant increase to Internet bill in 2024

Hello user_ons3th, we ask that customers first create a public post describing their concern or request before sending direct messages. Sending an unsolicited DM is considered a violation of Forum Guidelines. Have you already created a post? Or do you have a concern related to this post? 

Hi,

Yes, my bill went up an extra >$30 without notice shortly after I already added on an extra $30 service for no data cap. I haven't been able to get through to any customer service reps through the chat bot. I am considering switching providers due to price hikes and lack of current reasonable promotions for longstanding customers.  Is the current price really the best Xfinity can do right now?

Hello,

I have the same issue as everyone else on this thread. My Xfinity bill just jumped from $39.99 to $69.99 which is a 75% increase.

I am signed into this forum but I do not see any Direct Message icon in the upper right (I am using Firefox).  I see a pastel green "U" icon with my profile, etc. and a bell but that is it.

I thought $39.99 was an acceptable charge for the asymmetric internet service I got. $69.99 is a ripoff.

--Doug

Hey there, @user_gxv61z. Our Xfinity monthly statements have come a long way with the respect of transparency. Any upcoming changes or expirations on promotions are outlined on your statement each month and will let you know when the promotion is expected to fall off. Have you had the opportunity to check out our plan builder? Once logged in, you'll be presented with your area's current promotions and options. You can select the plan and equipment that meets your needs and budget with a few clicks! 

@user_jrqtbu We truly value your business and I would love to see if we can help you find a new promotional rate. 

 Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

@user_jrqtbu​ 

My bill get increased From 30 to 66 without any notification, I am switching to another provider which cost 25$ same speed

The notification is in your billing statement which you should look at every month.  Had you done that you would have seen the notice that your bill was going to increase.

@XfinityAdrienne​ Thanks for the quick response. The direct message icon has now appeared! I will send a message through that system.

Totally under control they know the parties about to be over for them so they're getting every dime they can out of us, very bad business practice they're just [Edited: Language] on us, Scott

Thank you for reaching out to our team here @user_0fmnsg. I will be happy to check on any options we have for your service from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hello! 😊 Thank you for reaching out to Comcast. We understand that dealing with bill increases can be frustrating, and we apologize for any inconvenience you’ve experienced. Our dedicated team of Billing professional are here to assist you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

@user_nmfu85 Welcome to our community forum! Thank you for reaching out so we can look for a new promotion you love :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@user_nmfu85​ 

My bill has nearly doubled without any prior notification. I've been a loyal customer for years, but this is unacceptable. It's time to switch providers.

The notification was in your billing statement on page 4 either the month prior or the month prior to that.

Hello, @user_0zd6br, and thank you! We really appreciate you being a member of the Comcast Family! Our team would be happy to assist you in finding a new promotional rate for your services. We offer our everyday pricing as well, but they would be higher than the cost of our promotions. Your bill statement will include a message that lets you know the dollar amount of the promotional discount you’re getting, how long you’ll have that pricing, and when it will end. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Thank you for taking the time to reach out and we would love to work with you on your plan. Please send us a direct message with your full name and service address to get started. 

Hello @muvamedusa, thank you for taking the time to reach out on social media. I understand the concern when the bill is not the amount you expected, and I'd like to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I had a similar experiance.  We went with a no contract $50/month.  It now doubled to $101.51.  Everything seems the same but the way they charge changed and without a real notice.  A note at the end of the bill when we have texting, email, and messaging is a cop-out.  When I have an appointment with a doctor or exercise, they ping all of my contact method everytime and sometimes multiple times.  That is what customer service would look like if the customer was your first thought.  They have a monopoly and they act like it.  The municipality allows them to behave this way with out recourse.

Hi @user_kksb20 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the increase in your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it