RE: Being billed after cancellation
I cancelled in December of 2020, I even over-paid for service I didn't use since I used to pay in advance and was on autopay (I've been a customer for over 5 years without a single late payment ever!) . I received a bill months later and called to straighten it out, I even spoke to a supervisor; they told me there was no/ zero balance , to just ignore it and that it was a mistake_ they also said that my account is indeed closed and has been since I called in last December 2020.
Since then I've called about 5 more times and each time I get a different answer. Now I'm receiving an increasing bill which is currently $177. I used to pay $17 a month for 2 lines. The stories are ever changing and I'm just fed up with these guys; it's lie after lie, the last rep told me I could not cancel until I pay the money. Why would I ever pay for xfinity's/ anyone else's mistakes?
To add a bit of context, a similar situation occurred after canceling my other family members Tmobile accounts. Tmobile charged me for a month of services not used and made a mistake; the difference is, (and i can't believe I'm using Tmobile as a good example of service) Tmobile recognized their mistake, after a chat with a supervisor, and not only credited back my money but doubled it because of the inconvenience. That was just 1 call to Tmobile Vs 5 to Xfinity with still not resolution to a CANCELLED LINE of service.