New Poster
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1 Message
Being billed after cancellation
I cancelled my Xfinity service on September 1st and paid my last bill. Last month Comcast called me saying that I had another bill. Actually I have aready paid twice when I cancelled my plan and talked with an agent to make sure I paid all the bill. After chatting with several agents, no one could tell what was the bill for. Finally they claimed that they made a mistake and I don't have to pay anything. This week they kept calling me again to ask for the bill. I told them about my experience and asked for the phone record last month. But they said the record was only for training new agents.
Would appreciate any help. Thank you!
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@12abc12
Apologies for the issue and experience that you described above.
In reviewing your account, as of 12/4/2020 there is a zero balance due.
Thanks for your patience.
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NotAFan80202
New Poster
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1 Message
4 years ago
Payment Amount:
$270.00
Payment Date:
03/14/2021
Xfinity Account Number:
Ending in 4063
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CCTeds
Gold Problem Solver
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18.9K Messages
4 years ago
@NotAFan80202
Apologies for the issue and experience that you described above.
In reviewing your account, as of 2/24/2021 there is a zero balance due.
Thanks for your patience.
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user_93ab5b
Visitor
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1 Message
4 years ago
Why Xfinity still charge me after I has canceled. And that not the worst thing yet, you guy put me on collection for a mere $33.82 without trying to solve the problem. Really Xfinity? Is that the way you guy treat your former customers? And in case if you guy might say that Xfinity tried to contact me and I will answer "in the world of scam calls keep calling peoples everyday why Xfinity can't send to their customers mail or email but just calling? That annoying me when Xfinity agents keep calling me for promotion or upgrade or in this case, call me about the service disconnect not anything about the bill which I believe billing me by mistake after the cancellation. Solve this, Xfinity. And this time, if you guy trying to solve this problem and try to contact me please SEND ME AN EMAIL to the email address [Edited: "Personal Information"] which I believe that Xfinity got this email address because used it to register with Xfinity. Thank you.
(edited)
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rajman2900
Visitor
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1 Message
4 years ago
Im getting charged for 34.99 after i canceled i moved out of that place
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user_25d9ff
Visitor
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1 Message
4 years ago
I canceled my service and received an email from Xfinity stating you received my cancellation request and that the last day of service would be April 1, and I had spoken to an agent stating that I was all set. I returned the equipment as well. I have been billed twice since then. Please help.
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Anon278
Not applicable
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3 Messages
4 years ago
I canceled my phone and cable in March. They said they couldn’t adjust my bill for April. I spent way too long on the phone with a representative who kept insisting there was nothing they could do. Finally her manager told me not to pay the bill at all and they would adjust the bill due in May. Somehow the full amount was paid. Maybe I arranged payment and forgot I did it or somehow agreed to automatic payments. I don’t know but I dropped it assuming it would just be a credit and I won’t owe anything for the next few months.
I just checked and my account states I owe the full amount including cable and phone AGAIN for May. Now I’m trying to figure out when I’ll have the time to deal with their customer service process to do this all over again.
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Glitterati2000
Regular Visitor
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2 Messages
4 years ago
This all sounds way too familiar. We canceled cable and phone on March 28th. After canceling services, our next bill was almost $60 more than our regular bill. We have since gone back into a service center to discuss the bill and have twice called to talk to a billing agent. Every time we were told they could see the correct amount in their system and weren't sure why we were still seeing the wrong amount. Another agent assured us the correct amount would be updated on the Xfinity app within 8 days. It wasn't. We asked repeatedly for an updated bill to reflect the correct amount owed and every time we were told this was impossible. They kept insisting there was nothing they could do and that we would need to wait for the next billing cycle for it to be corrected. During the last phone conversation, the billing agent instructed us to pay only the amount we owe; ($27.64) which we have done. I have every confidence this will not be resolved on the next bill. In fact, I fully expect the next bill to be even larger due to the addition of late fees. In the event this happens our next stop is to the attorney general and the Better Businss Bureau. This is completely inexcusable.
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jsalgado
Visitor
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6 Messages
4 years ago
I cancelled in December of 2020, I even over-paid for service I didn't use since I used to pay in advance and was on autopay (I've been a customer for over 5 years without a single late payment ever!) . I received a bill months later and called to straighten it out, I even spoke to a supervisor; they told me there was no/ zero balance , to just ignore it and that it was a mistake_ they also said that my account is indeed closed and has been since I called in last December 2020.
Since then I've called about 5 more times and each time I get a different answer. Now I'm receiving an increasing bill which is currently $177. I used to pay $17 a month for 2 lines. The stories are ever changing and I'm just fed up with these guys; it's lie after lie, the last rep told me I could not cancel until I pay the money. Why would I ever pay for xfinity's/ anyone else's mistakes?
To add a bit of context, a similar situation occurred after canceling my other family members Tmobile accounts. Tmobile charged me for a month of services not used and made a mistake; the difference is, (and i can't believe I'm using Tmobile as a good example of service) Tmobile recognized their mistake, after a chat with a supervisor, and not only credited back my money but doubled it because of the inconvenience. That was just 1 call to Tmobile Vs 5 to Xfinity with still not resolution to a CANCELLED LINE of service.
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