Contributor
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111 Messages
rate increase for january 2023
Our bill for TV/internet will now be $13 a month more. We're already paying a ridiculous amount for a high speed internet that we don't need, email that doesn't work right, TV that gets a lot of pixels and freezes or loses sound, and a lot of channels that we never watch. We're very long time customers. Xfinity should do something to retain us.
ki1o
Contributor
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112 Messages
2 years ago
For me, the Broadcast TV fee, Regional Sports Fee, Cable Box Fee and other fees were going up, like they do every year, and I only watch a select few channels and the way the channels are grouped, I have to subscribe to the Ultimate Tier just for one or two channels I want to watch. I finally looked at my bill and decided to cut the cord and go with YouTube TV. I still have Comcast internet though as there is no other internet option in my area.
Comcast doesn't care. A record number of people are cutting the cord every year, not just with Comcast, but rates still go up. There are other options for TV, just do your research and find out what fits best for you.
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XfinityOrlandoM
Official Employee
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1.1K Messages
2 years ago
@ki1o
As a customer myself I am always concerned with my bill and how my services are working
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
10
bandiworld
Regular Visitor
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5 Messages
2 years ago
It's getting to that point' for us too with our bill going to OVER $300 a month now with this update... and with @Xfinity Support not publicly listing pricing, it's hard to check for options as their link for '"change plan" never has worked and purposefully directs you to call/chat where they will act like car salesman's.... I know a lot of people that went other routes and pay a 3rd of that, using ruku or like services... I have a few channels/shows I watch, but the money it costs now is outweighing the service I get/use.
Best of luck to you rufus', we feel your pain'....
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thomas271
Regular Visitor
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10 Messages
2 years ago
Same here - noticed the rate jump with the latest statement. Frustrating.
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user_6fc276
Visitor
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3 Messages
2 years ago
Just not sure how this is really ethical. If you rent an apartment your rent can't be raised in the middle of a lease. Nobody expects small hidden print (if that is the defense here) stating this is acceptable, nor are the customer service reps chomping at the bit to tell you of possible rate hikes in the middle of your contract. This is not right, especially since it is not an option to look for these services elsewhere without fines/penalties. Not cool, Xfinity.
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user_60f1d1
Visitor
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1 Message
2 years ago
My bill has nearly doubled over the last year with rate increases of nearly $50 over the last two months. I am thinking about just switching over to youtubetv as it has to be cheaper than this.
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dmdilks
Contributor
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33 Messages
2 years ago
I have the same problem The bill is really to much for the service you get. Let see I have TV, Phone & internet it almost $300 with the rate increases. I have really no pay channels. Basically basic TV channels. So what almost 2/3 cost is to watch basic TV. There was one time I was in Walmart and Comcast was there. I walk up to the guy and ask if there was any way to get a better deal. OK Right by the time he got done it was going cost me even more money. Have been with them over 30 yrs. Started in this are Blaze-net, Suscom & then Comcast.
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badjohn
Visitor
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1 Message
2 years ago
I totally agree but I also know they'll do nothing.
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XfinityOrlandoM
Official Employee
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1.1K Messages
2 years ago
@rufus97
As a customer myself I am always concerned with my bill and how my services are working
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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Barrencreek
Visitor
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2 Messages
2 years ago
Because they have a monopoly and think they can charge whatever they want.
I will be contacting my local officials concerning this.
We need competition.
I have just internet and my Bill went from 100 per month to 107.
It started out at around 60 dollars when I first signed up for this.
Sick of this!
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Barrencreek
Visitor
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2 Messages
2 years ago
I've been an Xfinity customer for over 25 years when you were Comcast.
Over the years I have had to give up services because of your constant rate increases!
I now have only Internet and I have seen my monthly bill go from 60 per month to now 107 per month!
No customer service but an auto robot when you try to call about it.
I am planning to contact my local representative concerning this!
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dmdilks
Contributor
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33 Messages
2 years ago
My bill was $300 and with the help from a person here we got the bill down. I have to wait and see but I think my bill will be like $190 to $200. I have all 3 internet, TV & Phone. The only rental at this time is the remote for X1. I own my modem. Cancel the 2 little cable boxes and use the app on the smart TV's. I can really save another $30 if I cut out phone service. That will be next step once I get my GF use to using the cell phone. LOL
But Barrencreek on the internet that is the normal price for internet. When you sign up for the service yes it was $60. The price is only good the 1 or 2 yrs what you sign up for. After that it says in the fine print that bill will be higher like $100 or $107.
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abronson91
Regular Visitor
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10 Messages
2 years ago
I recently was charged 18$ more a month as well here. It seems to be a common thing for a lot of customers. I thought it was just me. Was about 96. Now about 114. Its a lot for just internet. And it is pretty unfortunate that we all pay for TV broadcast fees when we don't even watch TV to begin with...🫤
(edited)
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N1tk
Visitor
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4 Messages
1 year ago
Same situation, no alternatives to a good internet and only some att dsl … comcast keeps increasing internet for no reason and the reliability is not improving so I do not see the point to jump 20 usd to the bill and no changes tk the plan. Waiting for the day for fiber and more providers and to get rid of comcast forever.
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