Contributor
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44 Messages
rate increase for january 2023
Our bill for TV/internet will now be $13 a month more. We're already paying a ridiculous amount for a high speed internet that we don't need, email that doesn't work right, TV that gets a lot of pixels and freezes or loses sound, and a lot of channels that we never watch. We're very long time customers. Xfinity should do something to retain us.
ki1o
Contributor
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94 Messages
24 days ago
For me, the Broadcast TV fee, Regional Sports Fee, Cable Box Fee and other fees were going up, like they do every year, and I only watch a select few channels and the way the channels are grouped, I have to subscribe to the Ultimate Tier just for one or two channels I want to watch. I finally looked at my bill and decided to cut the cord and go with YouTube TV. I still have Comcast internet though as there is no other internet option in my area.
Comcast doesn't care. A record number of people are cutting the cord every year, not just with Comcast, but rates still go up. There are other options for TV, just do your research and find out what fits best for you.
2
XfinityOrlandoM
Official Employee
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352 Messages
24 days ago
@ki1o
As a customer myself I am always concerned with my bill and how my services are working
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
10
bandiworld
Regular Visitor
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4 Messages
16 days ago
It's getting to that point' for us too with our bill going to OVER $300 a month now with this update... and with @Xfinity Support not publicly listing pricing, it's hard to check for options as their link for '"change plan" never has worked and purposefully directs you to call/chat where they will act like car salesman's.... I know a lot of people that went other routes and pay a 3rd of that, using ruku or like services... I have a few channels/shows I watch, but the money it costs now is outweighing the service I get/use.
Best of luck to you rufus', we feel your pain'....
2
thomas271
Regular Visitor
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8 Messages
14 days ago
Same here - noticed the rate jump with the latest statement. Frustrating.
1
user_6fc276
Visitor
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1 Message
9 days ago
Just not sure how this is really ethical. If you rent an apartment your rent can't be raised in the middle of a lease. Nobody expects small hidden print (if that is the defense here) stating this is acceptable, nor are the customer service reps chomping at the bit to tell you of possible rate hikes in the middle of your contract. This is not right, especially since it is not an option to look for these services elsewhere without fines/penalties. Not cool, Xfinity.
(edited)
1
user_60f1d1
Visitor
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1 Message
9 days ago
My bill has nearly doubled over the last year with rate increases of nearly $50 over the last two months. I am thinking about just switching over to youtubetv as it has to be cheaper than this.
2
dmdilks
Contributor
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32 Messages
9 days ago
I have the same problem The bill is really to much for the service you get. Let see I have TV, Phone & internet it almost $300 with the rate increases. I have really no pay channels. Basically basic TV channels. So what almost 2/3 cost is to watch basic TV. There was one time I was in Walmart and Comcast was there. I walk up to the guy and ask if there was any way to get a better deal. OK Right by the time he got done it was going cost me even more money. Have been with them over 30 yrs. Started in this are Blaze-net, Suscom & then Comcast.
1
badjohn
Visitor
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1 Message
3 days ago
I totally agree but I also know they'll do nothing.
3
0
XfinityOrlandoM
Official Employee
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352 Messages
2 days ago
@rufus97
As a customer myself I am always concerned with my bill and how my services are working
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
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