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user_e2d3b7
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3 Messages

Sunday, September 21st, 2025 2:04 AM

Peacock subscription

My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?

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3 hours ago

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XfinityNatalie

Official Employee

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571 Messages

5 months ago

Hey there, user_e2d3b7! Thanks for reaching out to us this wonderful evening. I know it's super exciting to start watching your free Peacock premium included from your offer, and I am sorry to hear you ran into a pit stop while trying to redeem your free subscription. Not to worry, you have reached the right team to help you set up your Peacock account! To activate your free Peacock Premium subscription, you must complete the activation process through Xfinity first. If you already paid for a new Peacock subscription, you will need to cancel it from Peacock to be able to proceed with redeeming your free subscription. Please follow these steps below afterward.

-Start at the Xfinity website. Do not go directly to Peacock. Open a web browser and visit xfinity.com/activate-peacock. You can also try going through the Xfinity Assistant by visiting xfinity.com/xfinityassistant and looking for the "Activate Now" banner for Peacock.
-Sign in to Xfinity. Log in using your primary Xfinity ID and password. Using a different email address will prevent the system from recognizing your eligibility.
-Activate Peacock. Select the "Activate Peacock" button. This will redirect you to the Peacock website to complete the process.
-Complete Peacock account setup. Enter the email address and password you want to use for your Peacock account. You can use your existing Peacock credentials if you have them. If not, follow the prompts to create a new account.
Confirm activation.
-You should see a confirmation message, and you can begin watching Peacock Premium at no extra cost. 🤩

Let me know if you have any additional questions, as we are always happy to help!

 

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user_e2d3b7

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3 Messages

Unfortunately that's what I tried yesterday and the message I got was that my subscription is not qualified for this activation. I was 3 hours and two different people on Xfinity chat and no resolution. My bill clearly list that I get peacock premium at no cost. No one seems to be able to simply go to my account and enable it. I understand the activation process but it simply doesn't let me activate it. I think they're probably is something to do with the fact that I moved from one address to another and that that address I had peacock through Xfinity I know somehow it's not reactivating.

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5 months ago

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XfinityJustinM

Official Employee

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547 Messages

@user_e2d3b7 , You bring up a great point! We have seen a few issues with the peacock service when completing a transfer of service. With this being 3rd party service peacock can often get the accounts linked quicker than we can. Have you reached out directly to peacock by chance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_e2d3b7

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That was what I was going to try and do next was contacting peacock directly. Do you have the best to contact them to get a person and not just a chat?

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5 months ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

 

user_e2d3b7 If you go here (https://www.peacocktv.com/help), you should see a chat window on the bottom right of the screen. This is currently the only way to reach out to their support team.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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thepacman

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1 Message

7 days ago

This issue is still happening. I'm supposed to get Peacock Premium with my gig internet, and on the subscriptions page it tells me that Peacock Premium is included but then wants me to pay $10.99 a month to "upgrade" to it. When I try and activate it using Xfinity's activations page, it tells me that my account isn't eligible. I spent an hour and eleven minutes with someone on the phone from Xfinity who was oblivious about how to handle it, instead trying to reset my modem and push the issue of offering a free mobile line. He "escalated" the issue, but there was no resolution.

(edited)

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XfinityBillie

Official Employee

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3.9K Messages

 

user_1hltmn Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to take a look and assist you with resolving the Peacock activation error you are running into. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_gu6rnx

Visitor

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2 Messages

7 days ago

I've been having this issue for months  I've been paying for peacock and apple and still don't have either  I've tried everything  and nothing  works 

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XfinityAngie

Official Employee

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2.3K Messages

 

user_gu6rnx, I know this has to be frustrating. We are here to help. Are you paying for Peacock and Apple through Xfinity, or do you have a subscription directly through them? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

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user_npvujg

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1 Message

3 hours ago

How do I get my free Peacock it made me pick a pkg and appears I am paying $10.99 a month.

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XfinityThomasC

Official Employee

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3.1K Messages

Hello, @user_npvujg 

If you receive Peacock through a NOW or Xfinity service, or redeemed an offer through Xfinity Rewards, you can activate your Peacock subscription by following these steps:

  1. Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.
  2. You’ll reach the Xfinity StreamStore, where you can easily activate and manage your streaming subscriptions.
  3. Click Activate next to Peacock Premium.
  4. Enter the email address you want to use for your Peacock account. Then, click Continue.
  5. Create your Peacock password and provide other account details. Then, click Activate.
    • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
  6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.

Note: If you already have a paid Peacock subscription, you may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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