Peacock subscription

Unfortunately that's what I tried yesterday and the message I got was that my subscription is not qualified for this activation. I was 3 hours and two different people on Xfinity chat and no resolution. My bill clearly list that I get peacock premium at no cost. No one seems to be able to simply go to my account and enable it. I understand the activation process but it simply doesn't let me activate it. I think they're probably is something to do with the fact that I moved from one address to another and that that address I had peacock through Xfinity I know somehow it's not reactivating.

@user_e2d3b7 , You bring up a great point! We have seen a few issues with the peacock service when completing a transfer of service. With this being 3rd party service peacock can often get the accounts linked quicker than we can. Have you reached out directly to peacock by chance? 

That was what I was going to try and do next was contacting peacock directly. Do you have the best to contact them to get a person and not just a chat?

Yeah they have [Edited: "Language"] over day with no human contact [Edited: "Language"] spent 10 hours on line for a they caused and two hours trying to access what sold [Edited: "Soliciting"]?

Thanks for taking the time to post on our community forums, user_ahk2zh! Sorry to hear you haven't been able to access you free Peacock Premium offer and that you spent so much time trying to get the issue resolved. Our team is here to help! To get a better idea of what's happening, is your offer through the Xfinity Membership program, Xfinity Streamsaver, or included with your internet subscription? Also, are you receiving any specific error messages when trying to go through the activation process?

Hello, @user_npvujg 

If you receive Peacock through a NOW or Xfinity service, or redeemed an offer through Xfinity Rewards, you can activate your Peacock subscription by following these steps:

1. Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.
   • Note: If you don’t see your Peacock subscription listed, go to xfinity.com/activate-peacock.
2. You’ll reach the Xfinity StreamStore, where you can easily activate and manage your streaming subscriptions.
3. Click Activate next to Peacock Premium.
4. Enter the email address you want to use for your Peacock account. Then, click Continue.
   
   • Any Peacock login issues should be directed to Peacock Customer Support. 
5. Create your Peacock password and provide other account details. Then, click Activate.
   
   • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.

Note: If you already have a paid Peacock subscription, you may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

I'm having the same issue, and trying to follow your instructions. The problem is that Xfinity Streaming Subscriptions shows that Peacock is already Active, yet when I click the button to visit Peacock, I have to create a new subscription and pay the monthly fee. Why is there no way to login through xfinity as a subscriber?

@user_dx99ok when you activated Peacock you would have created a login. You have to use that same log in to access your Peacock app. 

I had a Peacock account previously. My Xfinity plan changed, and I lost access. When I log in with the same credentials I had before, it asks me to pay for a subscription, even though it's included in my package.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.