pdonnelly2's profile

New Poster

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2 Messages

Mon, Dec 21, 2020 1:00 PM

Late Fee - New Customer - On Autopay

So I'm on Autopay - New Customer as of Nov 2020, supposed to get $10.00 credit for being on Autopay/Ecobill, instead get charged $10.00 late fee because Xfinity didn't process my auto-payment.  Eat Me.

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

6 m ago

@pdonnelly2  

 

Apologies for the issue and the experience that you described above. 

 

We have credited the late fee in full plus we have provided the next two months of the discount ahead of it automatically kicking in. Apologies again and thanks for your patience.

 

Looks like the account was put on autopay on 12/13 and the bill was generated ion 12/14; that wasn't enough time for that to process and thus the late fee was generated.  

 

Merry Christmas and Happy Holidays.  

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Again

Expert

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25.8K Messages

6 m ago

@ComcastJosephB 

This was taken care of by @ComcastTeds on 12/22/2020.

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Official Employee

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326 Messages

6 m ago

Hello, when you have a moment send us a private message so we can help with your bill and account settings. We can make sure you get the $10 discount and answer all your questions. Just include your name, account number, and service address.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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