New Poster
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2 Messages
Late Fee - New Customer - On Autopay
So I'm on Autopay - New Customer as of Nov 2020, supposed to get $10.00 credit for being on Autopay/Ecobill, instead get charged $10.00 late fee because Xfinity didn't process my auto-payment. Eat Me.
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Accepted Solution
CCTeds
Official Employee
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18.9K Messages
6 m ago
@pdonnelly2
Apologies for the issue and the experience that you described above.
We have credited the late fee in full plus we have provided the next two months of the discount ahead of it automatically kicking in. Apologies again and thanks for your patience.
Looks like the account was put on autopay on 12/13 and the bill was generated ion 12/14; that wasn't enough time for that to process and thus the late fee was generated.
Merry Christmas and Happy Holidays.
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Again
Expert
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25.8K Messages
6 m ago
@ComcastJosephB
This was taken care of by @ComcastTeds on 12/22/2020.
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ComcastJosephB
Official Employee
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326 Messages
6 m ago
Hello, when you have a moment send us a private message so we can help with your bill and account settings. We can make sure you get the $10 discount and answer all your questions. Just include your name, account number, and service address.
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