Has anyone been able to apply with Xfinity for the EBB?

After I posted my EBB issue and chatting with xfinity still they are saying same thing and putting me in loop.Don’t know why xfinity acting like that.Even I verified everything they are saying same thing both xfinity and National verifier information should be same..ahh..what a shame

It works now try it but for some reason it says $0.00 discount upon checking out 

I keep getting an email message saying the following:

Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not completely process your EBB application at this time.

Your application may have failed for one of the following reasons:

• You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Click here to complete your application with the National Verifier. Then re-submit your enrollment application through Xfinity.
• If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Click here to complete your eligibility application with the National Verifier.
• You may already be enrolled in EBB program with another service provider. Click here for more information.

All of my information is the same and I no other internet provider. It seems to me I am not the only one experiencing this problem. I am getting nowhere even after I sent the email with the application approval from lifeline. I have been with Comcast nearly ten years but I'm seriously thinking of switching to another company with an easier process.

The same thing is happening to me.  I’ve been attempting since May 13 to sign into XfinityEBB to no avail.  Then I get an agent finally who doesn’t know or do anything to assist in the matter

@ComcastMarcos I was approved by EBB on May 25, 2021.  I changed my account name to match my EBB application exactly.  I don't have another carrier.  I don't understand why I keep getting denied.  It's really frustrating.  Should I file a complaint with the FCC? EBB program?  

I don't know what else to do.

Regards, 

Tina

If you are an internet essentials customer with xfinity, going to step 3 works.  In the beginning it was frustrating and clear none of the kinks were worked out.  I tried a week later again and it worked in 3minutes!!  Then the approval came through and within 72 hours the credit showed on my account.  Hope this helps.

I have been rejected 4 times even though I was approved for EBB Lifeline May 20th. Made sure that everything matched up but I keep getting a rejection letter from Xfinity saying that Your application may have failed for one of the following reasons:

• You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Click here to complete your application with the National Verifier. Then re-submit your enrollment application through Xfinity.
• If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Click here to complete your eligibility application with the National Verifier.
• You may already be enrolled in EBB program with another service provider. Click here for more information. 
• I have done everything correctly and still get this

I've been receiving the same response from Comcast as most people here since I started applying on May12. .. However when I recently started reapplying after step 3, I get the following message.. .''Thanks , here is your xfinity order confirmation''. When I open the email it gives me my account information but it doesn't show the $50 being applied to my account .  Anyone know what that means? 

I called xfinity and they're useless. Their message says to wait 2 billing cycles to see if the money's been applied to the account.. And they said not to ask to speak to an xifinity representative because they won't know if the money's gone through or not.. What a joke!    

@Sosick1 You need to call Internet Essentials and discuss it with them as they are handling EBB.

1-855-8-INTERNET (1-855-846-8376)

I keep getting same error.  Just called +1 (855) 846-8376.  Internet essential team and now they say someone will look at it. Crazy way to process these 

On May 9th after my 5th rejection email I called in and spoke with someone and she told me that the credit will apply when the bill cycled again on 6/15. I checked my account on 6/15 and NO CREDIT. She lied just to get me off of the phone. Finally I spoke with someone yesterday and they said my birthday didnt match up and thats why I was getting the error message and that it should go through now and I should see my credit next month on the Julys bill. I was very upset and wanted my credit for June since the other lady told me that I was going to get it, but I cant get it until my application was accepted. I actually work for an internet company and when you qualify it goes right through and we add the credit. Not sure why Xfinity is making you jump through hoops. We will see if my credit applies next month

Silly me. I thought that because Comcast hadn't gotten back to me with their usual rejection notice that I had finally been approved by Comcast. What a joke! . No sooner did I leave a message here yesterday saying that there may be hope, I checked my e-mail and there it was again.. another rejection notice.  

I am having the same problem with my EBB. I have been eligible since May 26th and have now missed out on nearly 2 months of eligibility. I have used the same exact information as I have on my EBB application and still I receive an error message saying the information did not match exactly right down to the commas in the address. Just a "nice" way for Xfinity to be difficult and NOT give people a discount.  Why bother accepting the discount just to make it impossible to get. This is very frustrating. I am patiently waiting for another internet company to come to my area so I can switch. I wish COX would come over the line, they are so much better and cheaper.

I have tried repeatedly over the course of the past week to apply and I keep getting an error message. I have been verified and am eligible. But can't fill out the xfinity application. The customer service chat bot says it can't help me and I can't get anywhere on the phone. So frustrating!!! Why do you encourage people to apply and then not be able to accommodate them? 

that link STILL doesnt work! i stopped trying for two months and tried to log in today thinking it would work it still doesnt. pathetic. they dont care to really help but i bet the link to make a payment works JUST FINE