1 Message
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! Since you're paying $65/month, I'll reduce it to $60/month and give you a 10th-generation iPad with a 5G line for FREE."
Thinking this was a special offer for being a long-time customer, I accepted. He asked for my SSN and had me sign a contract.
However, it turned out this was not a true promotion. Instead, I was unknowingly signing a contract to buy the iPad for $499 over two years, paying $30/month. Aadil had told me my total bill would be just $60/month, split into two parts: $30 for the mobile line and $30 for Internet service. In other words, I would get a discounted Internet bill for 24 months, and I was okay with this as long as my total monthly payment remained $60.
On December 2, 2024, I received the iPad and successfully activated the mobile line. However, my Internet bill never updated to $30/month as promised. It has now been three months, and I am still being charged $65/month for Internet and $30/month for the mobile line, plus the initial $25 activation fee for the mobile line. This means I am paying a total of $95/month instead of the promised $60/month. I cannot afford this — it's too much for me.
I tried returning the iPad, but it was not accepted because the 14-day return period had passed. I've also chatted with at least ten agents. Some told me the bill would change the following month, but nothing ever changed. When I contacted them again, they claimed they had limited access and transferred me between different teams repeatedly. This has been extremely frustrating and disappointing.
I want to continue using your services, but you are engaging in deceptive sales practices and misleading customers. If this issue is not resolved, I will file a formal complaint and stop using Xfinity services altogether. [Edited: "Solicitation"].
I have attached screenshots of my chats, bills, and signed contract for your reference.
[Edited: "Personal Information"]
XfinityPaula
Official Employee
•
1.6K Messages
7 months ago
Good morning user_r7ybjk. I'm so sorry to read of your experience with the ipad promotion. I know how exciting a deal like this can be, so thank you for taking the time to contact my team on our Xfinity Forums for help with sorting out the promotion and offered discounts. I would love to help and while we have limited access to the mobile side of things, we are able to work with our peers directly to help our customers out with promotion issues like this.
Please send us a direct message with your name and service address. From there we can open the request and have this fully investigated.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
4
0
user_1wlora
2 Messages
5 months ago
This is exactly what I was promised too and I was scammed too [Edited: "All Caps"]
(edited)
1
user_c9try9
1 Message
5 months ago
I had a similar experience. Trying to figure out exactly what I'm being charged right now and what I need to do about it. The billing is hard to access in my xfinity account, and hard to find itemized explanations on charges. I was told that I was getting free ipad with my internet service and that all I would have to pay was the sales tax on the ipad. I told them that I did not want xfinity mobile service, but now with the ipad, I'm being charged from xfinity mobile, and it looks like I'm also being charged for xfinity internet.
7
user_xlql7x
5 Messages
5 months ago
He is part of the scam. He can’t help me
0
0
user_xlql7x
5 Messages
5 months ago
I need an Xfinity agent to resolve this issue.
4
0
user_65k8gz
Visitor
•
1 Message
2 months ago
I’m so glad i looked this up because i had an agent try the iPad thing with me too. Immediately cancelled it before they could add it to my account. I made to sure to get record of those conversations too because I’ll be keeping a close eye out on my account. They should explain the installments thing first instead of just trying to get people to get the iPad without that tidbit of information first. Not happy about that at all.
0
0
user_5xc4dq
Visitor
•
1 Message
2 months ago
yes got scammed too, after reading all this complains I will be turning my complaint with the BBB and will contact our local news channel this agents are call centers similar to the ones they try to scam you for virus on your computer ....
1
0
Zac2
Visitor
•
1 Message
2 months ago
I see they suckered a lot of people into this. This is an awful thing to do to people that are on a tight budget. Agents use the word "free", quite loosely apparently. I even asked the agent if there was any catch and he said no it's absolutely free. I gave the iPad to my daughter thinking that the free part was true. Nope. I'm going to be paying for it for 2 years apparently. Otherwise I have to talk to people that might scam me again. And this is horrible. And why isn't the BBB involved?
1
user_dq1epg
Visitor
•
1 Message
2 months ago
Did this get resolved?
0
0
user_9liath
Visitor
•
1 Message
2 months ago
Called to change service they tried to offer my iPad luckily I said no and knew it was a scam. Comcast should be accountable as these people work for them. Not everyone will know better. We shouldn't have to worry when calling a business. This will be reported to Bob and attorney general
0
user_rvh180
Visitor
•
1 Message
1 month ago
so I was just offered this deal. I have already been with Comcast for over a year and the price of my internet went from 113 to 125. I reached out and they just gave me this deal but stated for the same internet speed 1.2 and its unlimited like I am already paying for but with the iPad it would be 100 even. Is this still not a good deal for me ? am I missing something ? is there gonna be more charges besides the 25 dollar activation fee ?
0
0
user_fz9e4f
Visitor
•
1 Message
1 month ago
I signed up for this today and now am freaking out that I got scammed! If a contract was signed that a bill should be this amount and Xfinity refuses to honor that contract, technically could legal action be taken towards them? Or at least an argument to get out of, get reimbursed, or actual discounts?
1
0
user_48no17
Visitor
•
1 Message
1 month ago
I just chatted with Vansh on Xfinity's site for a completely unrelated issue and right off the bat he tried to get me to "change my service" stating he has "an amazing offer " to share with me this was indeed the ipad deal whenever I asked questions he evaded and kept pushing me to commit. I asked him to email me the details so I could go over it with my partner and was told its a onetime deal once the chat ends so does the offer! When he wouldn't put it in writing for me and was forcing me to commit now the flags went up Looking into dropping xfinity altogether this type of shady business is unprofessional.
1
0
user_5n2mfr
Visitor
•
1 Message
1 month ago
I'm having this issue as well. I moved and was offered this promotion. I was charged sales tax on the ipad, was told it would be just my internet cost and no mobile cost. When the first bill came I was charged for both the internet and mobile which was not what I was told would happen. This was October of 2024. I do not have an active mobile account with Xfinity, yet my credit card has been charged every month for Xfinity mobile. I have called every single month multiple times to get refunded. Each time, I waste and hour of my life asking to get refunded and this charge to go away since I do not have an active account. Each month, I'm told I'm still getting charged for a different reason, but that they will take care of it right now and I will not need to call back again. Yet, here we are, still getting charged every month, still having to call back every month. My account tied to my address does not even show that I'm getting billed! I have no way of seeing whatever is charging my credit card monthly. The reps I've spoken with have had to use the CRM tools in order to lookup my card in the system to apply the refund.
I have since canceled my Xfinity internet because I'm done, yet I just got another email stating I'm getting charged for Xfinity mobile again. I'm at a loss on what I can do. I've gone into the store 10+ times begging for help, but they keep saying that there's not charges coming in on my account and I need to continue to call the mobile customer support. I have also tried disputing the charges with my credit card, but then I started getting harassed by Xfinity regarding needing to pay the mobile bill. When I answered one of those calls, I asked them to tell me what I can find the bill and the rep was not able to locate it and told me I needed to call Xfinity mobile customer support to resolve this. This has been the worst experience dealing with a company in my life and it just won't go away no matter what I do or who I talk to.
1
0
user_1fjinr
Visitor
•
1 Message
1 month ago
I was scammed by this too. I was promised my total combined price for mobile and internet would be $70. I've had to contact support for the last 7 months to get it corrected. they all say that it wont happen again, but they only apply a credit to the current month. I've wasted hours of my life on this. I even went to a physical store and they said to "call billing". It's a disgusting practice. I'm wondering if we all could get a class action suit together to sue in the u.s.
1
0