Formal Demand for Refund and Removal of Charges Order [Edited]

Comcast Corporation / Xfinity Mobile Comcast Center [Edited: "Personal Information"] Email: [Edited: "Personal Information"], [Edited: "Personal Information"] RE: Formal Demand for Refund and Removal of Charges Order [Edited: "Personal Information"] To Whom It May Concern: I am writing to formally demand a full refund and removal of all charges related to Order [Edited: "Personal Information"], which included six mobile devices. As detailed in the attached timeline (Attachment A) and supporting documentation: • Only one phone was ever delivered. • FedEx confirmed the shipment containing the remaining five phones was lost and instructed that Xfinity, as the shipper, must file a claim. • Despite this, Xfinity has repeatedly refused to file a claim with FedEx and has instead demanded that I file a false police report, which I cannot legally do because I never received the merchandise. • On July 19, 2025, during a recorded conference call with FedEx, Xfinity explicitly confirmed that the claim would not be denied for lack of a police report. During the same call, FedEx confirmed that the shipment containing five phones was lost and that Xfinity should go to FedEx.com to file a claim. • Xfinity has since denied the claim, refused to provide proof of delivery, and has now updated my account to reflect installment charges for the undelivered devices ($399.99 x 4 phones and $1,208.99 for the fifth phone), plus monthly service fees. My Demands 1. Immediate removal of all device and service charges related to the undelivered merchandise. 2. Written confirmation that my account is cleared of all charges associated with these devices. 3. A full refund for any amounts already paid for these devices or related services. 4. A copy of any and all documentation Xfinity is relying on as proof of delivery. Notice of Further Action I have already filed a complaint with the FCC (File No. [Insert FCC Case #]). If I do not receive a written resolution within 10 business days, I will: • Pursue complaints with the BBB, FTC, and my State Attorney General • Consider legal action for breach of contract, billing fraud, and unfair business practices • Seek recovery of damages, attorney’s fees, and costs as allowed by law. Attachments (including but not limited to): • Timeline of Events • FedEx Reference Number and Communications • Relevant Emails and Call Logs Please direct all communications regarding this matter to me in writing at my address or email.