Visitor
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2 Messages
Excessive Data Roaming Charges
Hi,
Today I was charged $1700 worth of data roaming charges. They occurred when I left the country and before I had the chance to turn on Xfinity Global Pass. What can I do to avoid paying $1700? Is it possible to retroactively activate the global pass for the day? I activated it less than 2 hours after the insane amount of roaming charges occured. Please help. $1700 is not something that I can afford to pay. thank you.
XfinityJanelle
Official Employee
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2.2K Messages
35 minutes ago
@mgobThank you for visiting the official Xfinity Forums Community support page. We appreciate you taking the time to reach out regarding your roaming charges. When a device connects to an international network, a notification text message is automatically sent to advise whether the country is eligible for a Global Travel Pass. At that time, you are given the option to activate the pass. Unfortunately, the Global Travel Pass cannot be applied retroactively once roaming charges have occurred. Because notifications are sent when roaming begins and before charges are incurred, the roaming charges on your account are considered valid.
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