[Edited] early termination fees

@6959392 

Apologies for the issue and the experience that you described above. 

As a courtesy, we will be refunding the early termination fee that was charged.

You can expect the refund in the next 60 days. Apologies again and thanks for your patience.   

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@6959392 wrote:
I moved for my job in September. I called a month before to start the process. I was told by three different reps that there was no fee because I was moving because of work. On e rep had me to take a letter from my job when I returned the equipment. Much to my surprise, I got a bill for an early termination fee. I had multiple calls to discuss what agents said. After multiple calls, I was told the fee would be waived. The client solutions rep even sent an email. They still sent me yet another bill. They went as far as a collection agency. Really should train reps to all have the same script. Worse service ever. I wouldn’t go back if it was free. Don’t be fooled if you need to move!!!

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•    If you move to a Comcast serviceable area, and transfer service, you are not charged.
•    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
•    If you move to a non-Comcast serviceable area, then the ETF does apply.
•    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
•    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
•    If you downgrade service, then the ETF will not apply.
•    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.

[Edited]  https://wtop.com/consumer-news/2021/02/comcast-to-delay-data-overage-fee-waive-contract-cancellation-charges-amid-pandemic/

We just moved to West Virginia due to the pandemic.  Xfinity/Comcast does not provide service in our area and they billed us an ETF!! Yet I still get charged a termination fee for canceling when this is completely out of my control? I would've brought my internet with me if I could but xfinity itself says service is not available here.

Legally this doesn't seem right, and customer support was no help explaining the situation. 

I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change of services. The way that they lowered my bill was to eliminate all of my pay channels. When I called back they let me know to restore what I had was going to cost an additional $20 prior to what I was initially paying. I then called 2 more time to resolve the issue to no avail. 

I am now moving to an area not serviced by Xfinity. I am being charged a $230 disconnect fee because of the change to my service contract that I was misled into agreeing to. 

So to some it up, I was quoted a lower price for my current service agreed to it and didn't get it. When I called to fix it I was told it would cost me more. And now I get an extra bill and this is after over 4 hours of phone conversations. Good times. Makes choosing my provider for my venue that opens this fall a very simple process because I know who I wont be using.

Had I not changed my agreement I would not have had the $230 fee. Good times.

This has been happening to me as well. I had Comcast for years. I moved in December 2020 to an area that Comcast does not service and even tried to transfer service but couldn't in my new location. I'd been told in a chat that the early termination fee would be waived and then received it in the mail instead of the credit I was expecting. I've called Comcast so many times to get this resolved. I just got a letter from collections in the mail after another call. I am stunned at how this company has treated me. Please do not trust rep communications, and avoid Comcast as a whole if you need to move. This has been a horrible experience for me.

I transferred my service to an address in the same county.  Now I am getting rude, harassing collections calls from 877-606-6700.  I was told that this is for a termination fee.  I even have a bill that states a termination fee of $110 when all I did was transfer service.  It states on this same site that there is not termination fee for transfer of services.  I know this is insanely illegal.

Xfinity is a completely lie! I moved to my new home and transferred the service on December 23,2020. I canceled the service on January 19,2021 because was EXTREMELY POOR in my new place, despite I called to get technical support, when I disconnect the service the customer service agent never told me that I had to pay the early termination fee, in fact she told me that I was waived of this charge because I canceled before January 23d. My xfinity account did not show any amount owed after that and for my surprise I'm just receiving a Collection Notice from IC System which I called an completely waste my time since the representative told me that the system registered that my account was set on December 1st (False) I HAD TO PAY $105,15 because I'm not going to waste my energy and time disputing this charge. So every people who see this comment can be aware that Xfinity do this kind of things to customers. Very unethical! 

How can I send you a message if the chat is not reflecting any user with your name? 

@user_73c709 Click on the chat bubble to the left of the bell.  Then click on the pen and paper and in the right pane in the To: field type in Xfinity Support.

Hi there! We would be happy to look into this and assist. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page. See you there!