Visitor
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3 Messages
Customer Service
I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change of services. The way that they lowered my bill was to eliminate all of my pay channels. When I called back they let me know to restore what I had was going to cost an additional $20 prior to what I was initially paying. I then called 2 more time to resolve the issue to no avail.
I am now moving to an area not serviced by Xfinity. I am being charged a $230 disconnect fee because of the change to my service contract that I was misled into agreeing to.
So to some it up, I was quoted a lower price for my current service agreed to it and didn't get it. When I called to fix it I was told it would cost me more. And now I get an extra bill and this is after over 4 hours of phone conversations. Good times. Makes choosing my provider for my venue that opens this fall a very simple process because I know who I wont be using.
Had I not changed my agreement I would not have had the $230 fee. Good times.
XfinityAirelle
Official Employee
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2.7K Messages
4 years ago
Hi there! We would be happy to look into this and assist. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page. See you there!
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XfinityAirelle
Official Employee
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2.7K Messages
4 years ago
Hi there! We would be happy to look into this and assist. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page. See you there!
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Again
Expert
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32K Messages
4 years ago
@user_feacf2 Did you read the agreement at the time you changed your services, or did you just rely on what the rep told you? If you didn't read it and agreed to it anyway, well, it's a contract that comes with penalties. At the time you agreed to your original plan, the plan no longer existed after that, so there was no way to "go back" to it once you changed your mind. That plan was valid at the time you agreed to it, but it only existed for that moment.
As for the early termination fee, that is explained in the terms of your contract. You are basically breaking the contract by moving to an area Comcast doesn't service; Comcast agreed to provide you service as long as you stayed within their territory. That would make the $230 early termination fee valid.
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user_577cd2
Visitor
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1 Message
4 years ago
We were happy Comcast customers for over 10 years. Because of the situations with coronavirus we were forced to move. We ended up moving to an area that was out of the Comcast service area, for now, but they're building a huge subdivision right across the street and I suspect Comcast is going to be contacting us before too long offering their services once again.
We got charged an early termination fee that seems unreasonable. Right now, as it stands, we're having problems paying our bills. I spoke with the customer service Representatives who said that they would try to work on it. Apparently the best that they could do was cut it in half.
My complaint is that we received a final bill on August 16th 2021 and also immediately started getting calls and a letter from credit management LP out of Plano Texas.
I was very active in the community in Mooresville Indiana that we moved out of. As a matter of fact I am the administrator of a 14,000 member Facebook page there. Where, we discussed this sort of thing. After having moved to Danville Indiana, I am also becoming active here. I've been meeting with Town council Members and having discussions on things relative to the subdivision that's moving in across the street from us. Part of moving our family was for this purpose.
Now I'm definitely not going to run around bashing any company because that's not who I am, but I am also very willing to tell the truth. My truth is that a long-term customer that you might want back probably shouldn't be treated this way. My truth is that a collection agency is hounding me within days after getting my final bill. My truth is there have been made threats that this "will become eligible for credit bureau reporting after the 30-day validation period referenced below has ended"
My truth that I am willing to share is that, while we were excessively happy with the service we received while we were a customer, that once we were no longer a customer we were abandoned. My truth is that since we have had to find other services that we have found that there are other wonderful services out there that I would highly recommend and that I cannot any longer recommend Comcast / Xfinity if this is how they treat their long-term customers that would have come back as soon as services available
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