Regular Visitor
 •Â
2 Messages
COVID+CANCER = sad times😢
I was laid off in August 2020, I have no income at the moment , I have a child in school , and then I find out I have cancer. So , I'm behind on my bill , and.....they say they won't shut it off ... Yet they did . Anyone have any ideas on what to do ?
Responses
Accepted Solution
CCTeds
Gold Problem Solver
 •Â
18.9K Messages
7 m ago
@Goodbye2020Â
Â
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
Â
As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months, plus an additional credit for your loyalty.
Â
I hope that helps in making the overall balance due more manageable.Â
Â
Those credits will post overnight and will be available to view in My Account.Â
Â
Thanks for your patience and hang in there.
Â
0
Goodbye2020
Regular Visitor
 •Â
2 Messages
7 m ago
0
0
XfinityJosephA
Official Employee
 •Â
356 Messages
6 m ago
Hello, Goodbye2020, I can only imagine how difficult this must be :{ I'm very sorry to hear about this news. Let me follow up on your account and bill so I can help. Are you able to send a private message so I can take a closer look? Just include your name and service address if you don't mind. If needed this link will show you how to send a private message: https://comca.st/392GBZZ.
0
0
Again
Expert
 •Â
26.1K Messages
6 m ago
@ComcastJosephBÂ
@ComcastTeds has already taken care of this customer. Please use your native environment to check threads. Thanks.
0
0