Goodbye2020's profile

Regular Visitor

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2 Messages

Sat, Jan 9, 2021 11:00 PM

COVID+CANCER = sad times😢

I was laid off in August 2020, I have no income at the moment , I have a child in school , and then I find out I have cancer. So , I'm behind on my bill , and.....they say they won't shut it off ... Yet they did . Anyone have any ideas on what to do ?

Responses

Accepted Solution

CCTeds

Official Employee

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18.9K Messages

5 m ago

@Goodbye2020 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

 

As a courtesy, we have credited back any late charges and reactivation fees incurred over the past  months, plus an additional credit for your loyalty.

 

I hope that helps in making the overall balance due more manageable. 

 

Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

 

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Regular Visitor

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2 Messages

5 m ago

Oh I'm hanging in there . .. now I have covid and cancer 🤣😭

Official Employee

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326 Messages

5 m ago

Hello, Goodbye2020, I can only imagine how difficult this must be :{ I'm very sorry to hear about this news. Let me follow up on your account and bill so I can help. Are you able to send a private message so I can take a closer look? Just include your name and service address if you don't mind.  If needed this link will show you how to send a private message: https://comca.st/392GBZZ.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.8K Messages

5 m ago

@ComcastJosephB 

@ComcastTeds has already taken care of this customer.  Please use your native environment to check threads.  Thanks.

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