Hey @user_je56p8 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. I would be more than happy to offer my assistance looking into this further for you. How can we assist you today?
I do not want to speak to someone on a message board this is a private matter! How do I speak to someone privately. This is horrible customer service! I have called multiple times and it refuses to get me to a live agent!
We hear you — and we’re really sorry you’ve had such a tough time getting through. We know how frustrating it is when you’re trying to speak with someone directly and it feels like you're hitting a wall.
Just a heads-up: the Xfinity Forum is not designed for real-time support, and we try to keep things as public as possible here so the answers can help others too. That said, we totally respect your need for privacy.
If your concern is urgent or you’d prefer one-on-one support, we recommend using one of the contact options listed here: How to contact Comcast support
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
•
1.6K Messages
2 days ago
Hey @user_je56p8 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. I would be more than happy to offer my assistance looking into this further for you. How can we assist you today?
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