2024 Price Increases

Our December bill had a lovely Merry Christmas Happy New Year message on it: Price increases. Our Xfinity Package will increase $6. Then the Regional Sports Fee will increase $4.80, and the Broadcast TV Fee $7.15. Add on Fees and Taxes and this is probably about a $30 increase per month. Ridiculous. We're "Diamond" customers. We were very unhappy with the price we were already paying. If you want to keep us, do something about the horrible prices we pay for a bunch of stuff we don't want. Comcast said our price would not increase after switching to X1. Yeah, right. We also received an email that our modem in EOL. So, if we get the new modem, will that price go up too?

Responses

jp3554

Visitor

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5 Messages

1 year ago

My bill is increasing $25 a month. I live on social security and my COLA this year was 40 a month. That would leave me a $15 a month increase for the year. I spoke to someone at Comcast and he would do nothing. I called ATT. I am going with them for internet only and dropping everything else from Comcast. I will increase my income by $140 a month. I'm glad they did what they did, otherwise I would still be paying thousands of dollars a year for a [Edited: "Language"] package.

(edited)

4

XfinityJanelle

Official Employee

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1.5K Messages

@jp3554 Thank you for reaching out on the Xfinity Community Forums. We are happy to look over your account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

jp3554

Visitor

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5 Messages

I am done with Comcast. ATT is coming this Friday to install my internet. I called and gave your associate a chance to keep me as a loyal customer of 15 years. The more I thought the madder I got. [Edited: "Inflammatory"/"Political"]. I finally got motivated to do something. I will be saving $140 a month and will not miss your terrible cable programming.

(edited)

1 year ago

C

cirsaw

7 Messages

Like most that posted here I am completely disappointed in the new increase and reduction in auto pay if not providing bank information instead of a cc. I too have been loyal for many years but I am retired now and everyone knows the issue with a budget and being retired. I am currently on a promo but that is offset by the increases. I now have to search based upon cost more than what I would like. I am not asking for the top package but something that is affordable. New customers should not get a better deal than existing loyal customers.

1 year ago

0

XfinityGabriel

Official Employee

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2.2K Messages

Hi, @cirsaw! We appreciate you for taking the time out of your Monday to contact XFINITY over our forums page. I never like bill increases so I can relate. We will make sure to pass along your feedback about that discount when providing a bank account instead of a credit card. Another option for ensuring that we receive your feedback is by visiting our feedback section at the bottom of our website. We value your business and loyalty just as much as new customers. At Comcast, promotions change frequently. To check on new promotional discounts, have you checked online at our website yet? All you have to do is enter your address and sign in to update your plan.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

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user_pacwze

1 Message

1 year ago

My plan increased by $26 and I don’t have anything special. Regional Sports Fee? No Broadcast TV Fee? No. What are these?!

1

0

XfinityJohnG

Official Employee

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1.6K Messages

Thank you very much for reaching out to us here @user_pacwze. I would be happy to look at any changes on your billing from here for you. The modem lease fee is the same amount for every model. The Broadcast TV fee is a charge we get from the local broadcasters to rebroadcast their programming. The Regional Sports fee is a charge we get for rebroadcasting the regional sports in your area. If you could send me a direct message with the full name and complete address for your service.

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_d70176

Visitor

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3 Messages

1 year ago

I am logged in but don't see a "Direct Message" icon so I'm writing here. My Xfinity bill has gone up 26% this year without any discounts expiring. This includes the 9% this month alone. I am retired and on a fixed income. I cannot afford your services at the current $173/month which is over $2000/year. I've been a customer for many many years and don't want to be forced to cancel my subscription and go to T-Mobile for internet and use Hulu and Netflix for TV programming. What can I do to lower this bill to a manageable level? Thank you.

7

U

user_aza68w

1 Message

1 year ago

Trying to downgrade my TV subscription to $10 local only and I can't even connect because my wifi is not working!!!

1

0

XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_aza68w ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Malski1972

Contributor

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20 Messages

1 year ago

Similar situation here, my December bill said my plan was going to increase by $11 a month and when I got my bill this month it went up $54! Absolutely unacceptable! My wife and I have been Comcast customers for more then 15 years now and when I tried calling, you only get the AI and no live agent to speak with. Also, they don't even have an email to contact someone in customer service to discuss with, which means they don't really believe in or have a true customer service department! No wonder so many people are dropping Comcast. If Comcast doesn't get a clue and reduce their prices, we are dropping them!

1

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, @Malski1972 thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to help you with your Xfinity account today to find the right promotion for your needs. We truly appreciate you being in the family for 15 years and definitely do not want to lose you as a customer.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_2n00m4

1 Message

1 year ago

209 dollars a month for basically the next to lowest package, that's crazy, I will be dropping this soon.

1

XfinityPeterH

Official Employee

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1.8K Messages

@user_2n00m4 We are happy to help review offers your account qualifies for. Please feel free to send us a message with your full name and complete address:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_w2x5st

1 Message

1 year ago

I have internet only and it was a 5.88% price increase.

1

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XfinityBillie

Official Employee

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3.3K Messages

@user_w2x5st Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the need to keep costs within our budget and I would love to help you review your services to see if there are any options to help lower your bill.

Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_fbm8ys

1 Message

1 year ago

My Xfinity bill went up from $85.51 to $119.85 per month, a staggering 40% increase (this is for internet only). As a senior on a fixed income, how am I supposed to afford an increase like this? Do I remove Xficomplete? I guess it is time to shop elsewhere for my internet service.

1

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good afternoon @user_fbm8ys, and thank you for reaching out on our Community Forums. We are sorry to hear about your price increase and understand how stressful that can be. We'd be happy to look into promotional offers with you to see how we can help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

rufus97

2024 Price Increases

jp3554

XfinityJanelle

jp3554

cirsaw

XfinityGabriel

user_pacwze

XfinityJohnG

user_d70176

user_aza68w

XfinityRichard

Malski1972

XfinityJeniece

user_2n00m4

XfinityPeterH

user_w2x5st

XfinityBillie

user_fbm8ys

XfinityAlyssaA

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