Peacock closed caption

All of a sudden, Peacock shows are displaying closed captions despite the fact that it says there are none. I can't get rid of them.

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Peacock Closed Captioning

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user_JosephC

Problem Solver

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369 Messages

4 years ago

Hello and Happy Sunday, user_b5c0de! I hope you’re having a great weekend so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the closed captions issues you're having with our Peacock streaming application. To confirm, are you noticing this happens when you stream our Peacock app on multiple devices, or is it just limited to one in particular? Thanks again for your patience!

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user_b5c0de

Visitor

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12 Messages

We only use Peacock on the TV. That is where it is happening.

4 years ago

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user_JosephC

Problem Solver

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369 Messages

Ok, got it, and thanks for clarifying! And are you using Peacock through our X1 cable box with your TV or did you download the app from your TV's app store directly? Also, have you tried disabling the closed caption feature from your TV settings as well?

4 years ago

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user_b5c0de

Visitor

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12 Messages

We watch through the cable box. CC settings are off on both Xfinity and TV.

4 years ago

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CCAntoine

Retired Employee

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1.4K Messages

Gotcha! Can you download the app on a mobile device do see if you're able to duplicate the issue? Just trying to narrow down if it's an app issue or an odd issue with your particular account/user profile.

4 years ago

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user_b5c0de

Visitor

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12 Messages

4 years ago

I downloaded the app onto my Fire tablet, but apparently can't access Frasier or Cybill, which are the shows we watch on Peacock. Maybe because the app doesn't know we get it through our Xfinity account? I started streaming SVU Organized Crime, and no subtitles showed up on the Tablet.

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CCAntoine

Retired Employee

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1.4K Messages

Okay so no subtitles on the tablet, but subtitles are being forced on the boxes. This is starting to sound like an account issue. I definitely want to dig a little deeper to get to the bottom of this for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

4 years ago

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user_b5c0de

Visitor

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12 Messages

Okay. Did it (I think).

4 years ago

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CCAntoine

Retired Employee

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1.4K Messages

You sure did! I answered you back!

4 years ago

0

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user_b5c0de

Peacock closed caption

user_JosephC

user_b5c0de

user_JosephC

user_b5c0de

CCAntoine

user_b5c0de

CCAntoine

user_b5c0de

CCAntoine

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