Closed Caption on Peacock

Hi @chuck2009 

Could you elaborate a bit further as to the meaning of does not work? Is it missing? Is it lagging? Does it cut? Only on some programs vs all? etc

Thanks for responding. I get no closed caption. I do get it on all the networks, Prime, Tubi, etc, etc, etc.

Got it, in order to better triage this issue for you, could you provide some of the following details?

• Example program where you experienced this (Movie/Episode/etc)
• What section within the app were you in? Welcome screen, browse section, etc?
• Can you provide a short step-by-step of how you are trying to turn on CC

Regards,

I access Peacock via the voice remote. Select Browse, then movies. No matter what movie I start, closed caption is not there. I also tried the series Yellowstone, and closed caption doesn't work there either. Closed caption does work on all my stations/networks, Tubi, etc.

Thanks, at least I know it's a problem other than on my end. Oh, well, I just won't bring up movies on Peacock.

No luck.  Hoping for a response from Comcast.

How do we get a verified employee to answer this problem of closed captioning? It’s beyond frustrating. 

There is a solution in another thread which seems to work for posters (I have not personally tried it).

https://forums.xfinity.com/t5/Accessibility/Peacock-Closed-Captioning/td-p/3338534

I already said (above) that I have tried that repeatedly and it does not work 😞

Ok. I just tried it. I started Shrek and waited until the actual movie started. Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.