Can’t get closed captioning on showtime

I found the solution to my Showtime closed captioning disappearance problem - I push "B" on my remote to go into closed captioning settings, cursor to the bottom of the options and hit Reset; it restored my closed captioning on Showtime shows such as Dexter. There is a compatibility issued between Showtime and Xfinity closed captioning settings, but Resetting to default restored my CC. When I changed the font size to Large, the CC disappeared again, so I restored it to Medium (which is the default, I believe) and the CC reappeared. I have told the associates how I did it, so I hope the top technicians are looking into it.

Thank you so much for updating this thread, @user-asdfghjkl! 

We have an amazing team that handles issues like these and I am sure they're working in tandem with their counterparts who manage the servers to get this resolved ASAP :) 

You're awesome and we appreciate you contributing to our Forum community! 

Gina,

please follow up with your team and let us know when this issue is fixed.

I would be more than happy to look further into the request and provide you with an update! Can you please reach out through private message with your first and last name, name on the account if different and service address? 

To send a direct message:
 
Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. 
Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3CniqRJ
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I found the solution to my Showtime closed captioning disappearance problem - I push "B" on my remote to go into closed captioning settings, cursor to the bottom of the options and hit Reset; it restored my closed captioning on Showtime shows such as Dexter. There is a compatibility issued between Showtime and Xfinity closed captioning settings, but Resetting to default restored my CC. When I changed the font size to Large, the CC disappeared again, so I restored it to Medium (which is the default, I believe) and the CC reappeared. I have told the associates how I did it, so I hope the top technicians are looking into it.

Sorry to hear that! Plz send a direct message and I will be happy to look into it! 

I found the solution to my Showtime closed captioning disappearance problem - I push "B" on my remote to go into closed captioning settings, cursor to the bottom of the options and hit Reset; it restored my closed captioning on Showtime shows such as Dexter. There is a compatibility issued between Showtime and Xfinity closed captioning settings, but Resetting to default restored my CC. When I changed the font size to Large, the CC disappeared again, so I restored it to Medium (which is the default, I believe) and the CC reappeared. I have told the associates how I did it, so I hope the top technicians are looking into it.

@user-asdfghjkl Did you send a direct message to Xfinity Support like they asked?

Yes I sent another message

I just discovered that if you go into your closed captioning options and RESET them all, you may restore your closed captioning. I played around with it an if you change the font from medium to large, the CC goes away. There seems to be a compatibility issue between Showtime and Xfinity's CC settings that greater minds than mine will have to figure out. But the key is to RESET.

Hi, 

We have the same issue. No closed captions on showtime and Tmc. 
Channels. Many  phone calls to xfinity.  A home visit by technician

told to get new box.  Got today.  New tv. New box. Same issue .  

Hello there @laineymacd thanks for contacting our Xfinity Support Team on our Xinifty Forums. I am sorry to hear about the issues with our closed captioning not working on certain channels and we are happy to see how we can help. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

You're welcome. I know how frustrating it can be, especially when the company does not seem to know what the problem is. I hope they can get a permanent fix to it. 

Greetings!  I am a Comcast Care agent working out of the Northeast Division - Freedom region.  I recently interacted with a subscriber from the Western New England market who had this issue with Showtime and "no closed captioning"  Working with our subscriber at length, it appears the issue is one of FONT SIZE.  Our subscriber had the font size set to "LARGE".  Once the font size was changed to either MEDIUM or SMALL, the captioning text appeared.  This was tested on various Showtime programs which specified the CC logo  and various formats;  LIVE, On-Demand, and previously DVR'd programs.  Worked 100%.     

I have the same problem with Showtime and just because you can use the Medium Font doesn't mean the issue is fixed. Some of us NEED to use the Large Font and can't with Showtime, so therefore the programs on there are useless. This needs to be fixed. The large font worked one day and the next so Showtime had to have changed something within their settings. The "Large" font doesn't work with The Movie Channel either. The problem is, is that if you can't use the needed font size with CC on these channels, there is no point in having them.