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disney + streaming issues with xfinity internet?

New Poster

disney + streaming issues with xfinity internet?

Hi all,

Disney + app was working GREAT on my home wifi for the first several days, then it suddenly started showing "unable to connect: error code 83".  I spoke to Disney+ and they said everything looks good on their end, and I should check w/ Xfinity/comcast to see if they're blocking the site/app or if they're having trouble on their end.     My connectivity is good.  Netflix and Amazon Prime Movies are working great.  Anybody else having this problem??

Expert

Re: disney + streaming issues with xfinity internet?

Recent threads;

 

https://forums.xfinity.com/t5/Your-Home-Network/Disney-plus-not-working-on-modem/m-p/3284147#M311290

 

https://forums.xfinity.com/t5/Your-Home-Network/Re-Disney-plus-not-working-on-modem/td-p/3284727



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New Poster

Re: disney + streaming issues with xfinity internet?

Same. Disney+ told me it's a "known issue." They asked me for IP addresses so they could work with Comcast to address it. They also told me I'd get an email from Disney+ IT within 24-48 hours but that never happened. This morning, I checked with Disney+ again and they said they could "assure" me it will work tomorrow. I'm not holding my breath.

Expert

Re: disney + streaming issues with xfinity internet?

It looks to be an edge server issue with the peering networks Disney+ uses. (Run the command “nslookup www.disneyplus.com” at the Command Prompt to see if you’re affected).

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New Poster

Re: disney + streaming issues with xfinity internet?

Yes. Still having the same issue since 11/24.
Silver Problem Solver

Re: disney + streaming issues with xfinity internet?


@darkangelic wrote:
It looks to be an edge server issue with the peering networks Disney+ uses. (Run the command “nslookup www.disneyplus.com” at the Command Prompt to see if you’re affected).

Microsoft Windows [Version 10.0.18362.476]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\rwyco>nslookup www.disneyplus.com
Server: cdns01.comcast.net
Address: 2001:558:feed::1

Non-authoritative answer:
Name: e14245.dscf.akamaiedge.net
Addresses: 2600:1404:6800:6ab::37a5
2600:1404:6800:6a9::37a5
96.6.92.254
Aliases: www.disneyplus.com
www.disneyplus.com.edgekey.net


C:\Users\rwyco>


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Expert

Re: disney + streaming issues with xfinity internet?

I believe that @darkangelic wanted the original poster to perform that test ?


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New Poster

Re: disney + streaming issues with xfinity internet?

So,  is there a solution?

 

Here is mine:

nslookup www.disneyplus.com

Server: 2001:558:feed::1

Address: 2001:558:feed::1#53

 

Non-authoritative answer:

www.disneyplus.com canonical name = www.disneyplus.com.edgekey.net.

www.disneyplus.com.edgekey.net canonical name = e14245.dscf.akamaiedge.net.

Name: e14245.dscf.akamaiedge.net

Address: 23.55.22.15

 

Thanks in advance

 

Expert

Re: disney + streaming issues with xfinity internet?


@Jerry53 wrote:

So,  is there a solution?

 


Are you still having problems? 


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New Poster

Re: disney + streaming issues with xfinity internet?

I would have, but solved it on my own.

 

In speaking to Disney+ again, they said they know they have a known issue with Xfinity modems/routers. They hope to have a solution in 2 weeks.

 

The more i read on the internet, it became clear it was amn issue with the Xfinity Gateway DNS.

 

So,, I used the opportunity to buy a new modem and router and stop paying the $13/month rental too.

 

Works like a charm on the new motorola modem/router.

 

Thanks @darkangelic