New Poster
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2 Messages
disney + streaming issues with xfinity internet?
Hi all,
Disney + app was working GREAT on my home wifi for the first several days, then it suddenly started showing "unable to connect: error code 83". I spoke to Disney+ and they said everything looks good on their end, and I should check w/ Xfinity/comcast to see if they're blocking the site/app or if they're having trouble on their end. My connectivity is good. Netflix and Amazon Prime Movies are working great. Anybody else having this problem??
EG
Expert
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111.4K Messages
6 years ago
Recent threads;
https://forums.xfinity.com/t5/Your-Home-Network/Disney-plus-not-working-on-modem/m-p/3284147#M311290
https://forums.xfinity.com/t5/Your-Home-Network/Re-Disney-plus-not-working-on-modem/td-p/3284727
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lodgemom1
New Poster
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2 Messages
6 years ago
Same. Disney+ told me it's a "known issue." They asked me for IP addresses so they could work with Comcast to address it. They also told me I'd get an email from Disney+ IT within 24-48 hours but that never happened. This morning, I checked with Disney+ again and they said they could "assure" me it will work tomorrow. I'm not holding my breath.
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darkangelic
Gold Problem Solver
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2K Messages
6 years ago
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Platter103
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1 Message
6 years ago
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EG
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111.4K Messages
6 years ago
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Jerry53
Regular Visitor
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5 Messages
6 years ago
So, is there a solution?
Here is mine:
nslookup www.disneyplus.com
Server: 2001:558:feed::1
Address: 2001:558:feed::1#53
Non-authoritative answer:
www.disneyplus.com canonical name = www.disneyplus.com.edgekey.net.
www.disneyplus.com.edgekey.net canonical name = e14245.dscf.akamaiedge.net.
Name: e14245.dscf.akamaiedge.net
Address: 23.55.22.15
Thanks in advance
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darkangelic
Gold Problem Solver
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2K Messages
6 years ago
Are you still having problems?
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Jerry53
Regular Visitor
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5 Messages
6 years ago
I would have, but solved it on my own.
In speaking to Disney+ again, they said they know they have a known issue with Xfinity modems/routers. They hope to have a solution in 2 weeks.
The more i read on the internet, it became clear it was amn issue with the Xfinity Gateway DNS.
So,, I used the opportunity to buy a new modem and router and stop paying the $13/month rental too.
Works like a charm on the new motorola modem/router.
Thanks @darkangelic
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Rugah
New Poster
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1 Message
5 years ago
I actually had issues connecting with devices connected to my xfinity wifi or ethernet. So I tested by connecting one of my laptops to a mobile hotspot provided by my employer. Guess what....Disney Plus loaded up quickly ready to use. So the problem IS Xfinity. Maybe they are trying to discourage their customers from using the competition streaming service.
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Jerry53
Regular Visitor
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5 Messages
5 years ago
Double bonus is we also don’t have to pay for modem rental anymore
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