Community Forum

XFI INTERNET IS A DISAPPOINTMENT

New Poster

XFI INTERNET IS A DISAPPOINTMENT

VERY POOR SIGNAL AND DISCONNECTION....  I was pretty satisfied with my old router and made a change to XFI since I heard and seen advertised how Great it is.  Well, since I installed it about 2 months ago, I have had nothing but problems.  Have called Xfinity multiple times and the last technical assistant tech was very helpful and understanding.  She very specific annotated the account and forwarded to a supervisor.  Well, the only thing I received was a phone call from xfinity person telling me to fill the pod analyzing form on homewifiassessment.xifinity.com.  Well that's useless since I initially received an email from xifinity stating that the signal when analyzed was strong.  It's apparent that their anylyzing test system isn't perfect because of the amount of weak signal I'm receiving when doing the speed test.  Bottom line, I need the pods to be sent to me and I can't get anyone at Xfinity to help in making this happen.  It's apparent that I'm not the only one with this kind of problem.  CAN AN XFINITY SUPERVISOR OR UPPER MANAGEMENT ASSIST WITH THIS PROBLEM!!!!  I'm paying for a system that isn't working corrrectly.  I'm about to get rid of the XFI and go back to my old system.

 

Xfinity Speed Test.jpg

 

Expert

Re: XFI INTERNET IS A DISAPPOINTMENT

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

 

Try these tips first and see if there is any improvement;

 

http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: XFI INTERNET IS A DISAPPOINTMENT

No
Valued Contributor

Re: XFI INTERNET IS A DISAPPOINTMENT

@Re351 

 

No Internet Service Provider can guarantee you a specific speed over a WiFi connection. There are just too many factors that can impact your speed. The article EG provided "Improving WiFi Network Performance" will provide you some information that can help you to understand the factors that could impact your WiFi. 

 

Have you tested your speed by being directly connected to your modem via an Ethernet cable?

 

Of the help articles EG provided, what troubleshooting steps have you tried? Just a "No" does not really provide us information to be able to assist you.

 

This is a primarily peer-to-peer based community so most answers are provided by us customers, just like you. If you need immediate assistance you can reach out to Comcast directly, information on how to best reach them can be found here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370

Expert

Re: XFI INTERNET IS A DISAPPOINTMENT


@Re351 wrote:
No

"No" what ???



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: XFI INTERNET IS A DISAPPOINTMENT

Answer to your last solution is NO

Official Employee

Re: XFI INTERNET IS A DISAPPOINTMENT

Hi there, @Re351.

 

I understand having internet speeds you were not expecting can be a huge bummer! Thank you for your patience in waiting for some assitance. I can take a look into your account and check signals on our side and do what I can as an employee. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!