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Where would I find my plan, other plan upload speeds?

uploadspeed1
Regular Visitor

Where would I find my plan, other plan upload speeds?

Where on xfinity.com may I go to find my current plan's upload speed, and where would I find other plan's upload speeds? I've seen others ask this on the forum but I haven't seen a response that includes this information, unfortunately:

 

It's definitely not in "Devices" (https://forums.xfinity.com/t5/Your-Home-Network/What-are-the-upload-speeds-in-different-plans-Where-...) See reply, the current plan's upload is indeed under Devices

 

It's definitely not in this internet troubleshooting tips document (https://forums.xfinity.com/t5/Your-Home-Network/How-do-I-find-upload-speeds-of-my-plan-or-any-other-...)

 

It's definitely not the learn/offers page (https://forums.xfinity.com/t5/Your-Home-Network/upload-speeds-for-different-packages/td-p/3275643)

EG
Expert

Re: Where would I find my plan, other plan upload speeds?

https://customer.xfinity.com/#/devices

 

Sign in to the above page. Scroll down a bit and on the right-hand, side look under "Internet Plan".



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uploadspeed1
Regular Visitor

Re: Where would I find my plan, other plan upload speeds?

Right you are. Could've sworn I searched every page for the word "upload". I'm a little blind I guess. Thanks for that.

 

What about other plans, like if I wanted to upgrade?

ComcastKorie
Official Employee

Re: Where would I find my plan, other plan upload speeds?

Hello there uploadspeed1. Thank you for reaching to us in our Forums. 🙂 I can understand the need of wanting to learn more about the upload speeds. I appreciate you @EG for the assistance. 

 

The above way is the only way to review your current upload speeds for what plan you have now. To see other upload speeds, as of now there is no way. I can review those other options if you'd like? Please send me a PM with your name, name on account if different, and full address. 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.

 


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EG
Expert

Re: Where would I find my plan, other plan upload speeds?

Unfortunately, they don't appear to be very forthcoming about the upload speeds. You may be able to get a rough idea here, but be advised that the info there may not be totally accurate as the page hasn't updated in a while;

 

https://www.dslreports.com/faq/15643



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uploadspeed1
Regular Visitor

Re: Where would I find my plan, other plan upload speeds?

Thank you for the offer @ComcastKorie but I think there's enough interest in this topic that it'd be better to just list out the upload speeds here on the forum instead of private messages.

ComcastMacey
Official Employee

Re: Where would I find my plan, other plan upload speeds?

I completely understand where you're coming from, and we strive to be as transparent as we can be for that very reason! You can go to

https://comca.st/3q4FvD3, make sure you're not signed in to your account, and you can enter a local address to see the different speed tiers with download speeds available. Since the plans vary by region, we'd need more specific information than we want you to provide publicly. If you'd like additional information more specific for you, please follow the directions above to send us a private message, and we'll be glad to help! 


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EG
Expert

Re: Where would I find my plan, other plan upload speeds?


@ComcastMacey wrote:

I completely understand where you're coming from, and we strive to be as transparent as we can be for that very reason! You can go to

https://comca.st/3q4FvD3, make sure you're not signed in to your account, and you can enter a local address to see the different speed tiers with download speeds available. ! 


FWIW, the customer wants to see the upload speeds. They are not shown at that link.



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