Morning, @longwave! I hope all is well. Thank you for reaching out and sharing your experience today. I am all for being as safe as possible during these times, so I can understand not wanting someone out if you don't need it.
If we do ever send a tech out, we take all precautious to make both you, and our tech as safe as possible. With that being said, I'd love to pull up your account, and check to see what our app was seeing/saying. Do you mind sending me a PM with your name and address?
To send me a private message, click on my name, "ComcastKorie," and then click send a message.
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