About ComcastKorie

ComcastKorie · ‎02-25-2021

Hello there, Paula! Thank you for reaching out. I get annoyed when I receive emails about things I don't have as well, so I can feel your frustration. I'd love to help figure out what is going on, and why you keep receiving these. Do you mind sending me a PM with your full name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-25-2021

Hello there, @hoquynh_trang. Thank you for reaching out to us today. I'd love to help review your account and see what we can do for you credit wise. Do you mind sending me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message. I look forward to hearing from you.

ComcastKorie · ‎02-25-2021

Good morning! Thank you for reaching out to us @rebofushi41. I am sorry to hear your move in date got delayed by so long. I can bet that may have been frustrating news. Due to the length in time until you move in, there is no way to keep the account open that long. Your best option would be to cancel the order/service you made, and contact us again once you are ready to move to reset the account. I can help to ensure the account get closed correctly. Can you send me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-25-2021

Great question! Our Premium DVR service includes 300 hours of Cloud storage and is available for $20 per month a la carte, or an additional $10 per month if you already have existing DVR service.

ComcastKorie · ‎02-25-2021

Hello there, @daa63. I am sorry it wasn't allowing you to send a message to my colleague. If that doesn't work, please try clearing your cache and cookies as well on the browser. Please keep us posted! Here is also a good link that runs you through how to send a message. https://comca.st/37NA2cJ

ComcastKorie · ‎02-25-2021

Good morning, @mmike87. Thank you for taking the time to reach out to us over our Forums. I have a few wireless boxes myself, so I can understand the frustration of having continued issues. I'd love to help! Do you mind sending me a PM with your name and address so I can assist further? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-24-2021

Good morning, @affan96! I hope all is well. Thank you for taking the time to reach out to us today. I'd be happy to help look into a credit for you. You've reached the right team. 🙂 Can you send me a PM with your name and address to get started? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-23-2021

Hello there, @Lmath3. Oh my! I am extremely sorry to hear about the damage we caused. I can imagine the frustration this has caused. In most cases, a ticket was probably submitted regarding the damage. I'd love to help and look into this more for you. Can you please send me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message. Look forward to hearing from you soon.

ComcastKorie · ‎02-23-2021

Hello there, @SladeBeta! Thank you for attempting to use the automated report system. I am sorry to hear it was giving you issues. I'd be happy to look into the account and see what we can do for a credit. Can you send me a PM with your name and address to get started? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-23-2021

Good morning, @bgodwin12! I hope you and your family stayed safe during the crazy storm. I'd love to help check if you are eligible to receive a credit for the downtime. You have come to the right place! Can you send me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-23-2021

Good morning, @g_gibson2503. Thank you for taking the time to reach out to us through our Forums. I am sorry to hear about your phone experience. I'd love to help review your account, and see what we can do to upgrade you to Gigabit internet without touching anything else. Can you please send me a PM with your name and address to get started? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-18-2021

Greetings, @Enunez! I'd be happy to help provide you with a credit to cover the downtime you experienced. I know how important our services are, so I am sorry for any inconvenience this may have caused. To get started, please send me a PM with your name and address. To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-18-2021

Hello, @OrangeRider! I hope you are having a good day, and thank you for taking the time to reach out to our Forum team. We would surely be able to help provide a credit for the time you have experienced service issues. Please send me a PM with your name and address to continue. To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-18-2021

Good afternoon, @JuanBarba! I hope you are staying safe and warm during this crazy storm. We will surely issue a credit for the complete downtime once services are restored. With that being said, let's pull up the account and see what we can expect. Can you send me a PM with your name and address please? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-18-2021

Greetings, @Wackerfam1. Thanks for reaching out to us today! I'd love to help look into issuing a credit on the account for the downtime received. You have reached the best team to assist. Can you send me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-18-2021

Good morning, @amcopeland2010! I am sorry you have experienced this downtime truly. I know how important our services are, especially during these days. I'd love to help look into a credit for you. Please send me a PM with your name and address. Look forward to hearing from you. 🙂 To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-18-2021

Hello there, @CDM2. It saddens me to hear about the experience you have gone through. I pride myself in always providing the most accurate information, and all the correct information upfront. I'd be happy to help pull up your account, and correct any incorrect billing and turn this experience around. Can you send me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-17-2021

As of right now, there is no way to program that as of yet. However, it is great feedback and a feature I feel could be added in the future. 🙂 I will be sure to pass it along.

ComcastKorie · ‎02-17-2021

Hello there, @Beepboo. I work from home myself, so I understand the frustration of being without service for this long. You can always get information online here https://comca.st/3s3MnRW, or through our My Account App regarding the service interruption. Once the service is restored, I'd be happy to issue a credit for the downtime. Do you mind sending me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-17-2021

Good morning, @litlqtpi2. Thank you for taking the time to reach out to us through our forums. I would be furious if my yard was damaged the way yours was. I can understand your frustration, and would love to help look further into this and the exposed wires. Can you please send me a PM with your name and full address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-16-2021

Hello there, @Kaile420. I am extremely sorry for any inconvenience this downtime has caused. I know how important our internet is for all of our customers. You can track the status of the interruption from our 'My Account' app or by checking our website here https://comca.st/2N9zaYV. When any estimated timeframe becomes available, it will appear through the app or online.

ComcastKorie · ‎02-16-2021

Good afternoon, @4laker! I'd love to help look into the xFi pod error, and see what we can do about getting you some ordered. We should have them available. Please send me a PM with your name and address to start. To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-16-2021

Good afternoon, @SpecK1! I am sorry to hear the modem shows as delivered and it was not. This is certainly not the experience we want for you. I'd love to help look further into this, and also look at getting you a new modem at no cost. Can you PM your name and address please? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-16-2021

Hello, @riddlecd! Thank you for taking the time to reach out to us through our Forums today. Cable issues are never fun, so I'd love to help figure out what is going on, and get this taken care of for you. Can you please send me a PM with your name and full address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-16-2021

Greetings, @SpecK1. It saddens me to hear about the experience you have had with us. This is never the type of experience we want for any of our customers, and I'd be happy to help get this taken care of for you. Can you please send me a PM with your name and full address to get started? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-16-2021

I am happy to hear you are receiving those emails again! I am sorry for any inconvenience this may have caused. I rely on my email for a lot of things, so I can imagine the frustration. If you ever need help, just know we are just a post away. 🙂 Have a good day, and thank you for being the best part of Xfinity!

ComcastKorie · ‎02-11-2021

Hi, @domtrump! I hope you are having a good day thus far. I am not showing any reported issues with our stream app on android devices. The app is still called Xfinity Stream, so when searching in the app store it should appear. Have you tried the basic turning the tablet off and back on trick? In the store, just search Xfinity and it will bring up all of our apps we offer.

ComcastKorie · ‎02-11-2021

Hello, @jmir1977. I hope all is well. Thank you everyone as well for all your input to help jmir1977 fix this issue. If nothing worked, please feel free to send me a PM so I can look further into this for you. We are here at your convenience 24/7. Look forward to hearing from you. 🙂 To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-11-2021

Hello there, @dgzaharias! Thank you for taking the time to reach out today. I always look to save anywhere I can, so I'd love to help look into the auto pay discount. In most areas, certain promotions do include that discount if you sign up for both auto pay and paperless billing. It typically takes up to 45 days for that to show up on the bill. I'd be happy to look into your plan and see if the promotion you have qualifies for it. Can you send me a PM with your name, primary account holders name if different, and full address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-11-2021

Hey, @jweaver0312 I am sorry to hear about your email issue. Sorry for the delays as well. We would be happy to help troubleshoot. Can you confirm if you are using the Xfinity Connect app or portal? Also, so I can better assist, do you mind sending us a PM with your name and full address? Look forward to hearing from you. To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-11-2021

Morning, @longwave! I hope all is well. Thank you for reaching out and sharing your experience today. I am all for being as safe as possible during these times, so I can understand not wanting someone out if you don't need it. If we do ever send a tech out, we take all precautious to make both you, and our tech as safe as possible. With that being said, I'd love to pull up your account, and check to see what our app was seeing/saying. Do you mind sending me a PM with your name and address? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-11-2021

Good morning, @Mloc! Thank you for taking the time to reach out on our Forums. I can understand with wanting to get the fastest speeds possible! We are here to help. Normally, the switch does only take a few minutes. There could be many things that can prevent a strong WIFI connection, but I'd be happy to look further into your account for you. Can you send me a PM with your name and address so I can assist better? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-10-2021

Good afternoon, @barbaradoz064! I hate when my bill increases unexpectedly myself, so I feel your frustration. I'd love to help look into new promotions and options for you. Please send me a PM with your name and full address so I can better assist. To send me a private message, click on my name, "ComcastKorie," and then click send a message. Look forward to hearing from you. 🙂

ComcastKorie · ‎02-10-2021

We may have to submit a ticket for our backend team can look into this specific username/email. Do you mind sending me a PM with your full name and address, so I can assist further? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-10-2021

Hello there, @hodori0719. I am truly sorry to hear about the continued internet issues you are having. I rely on my internet for everything, so I feel the pain. I'd love to help look into this more for you. We would hate to lose you as a valued Xfinity customer. Do you mind sending me a private message with your name and address so I can better assist? To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-10-2021

Good morning, @Samuellhwarren. I'd love to help get this record for you and start that process. Do you mind sending me a PM with your name and address, so I can better assist? To send me a private message, click on my name, "ComcastKorie," and then click send a message. Talk to you soon!

ComcastKorie · ‎02-10-2021

Hello @tashanet. I hope all is well. I'd love to help with your spam email concerns, and dig further into this for you. I rely on my email for everything, so I can see how this could be a problem. Please send me a PM with your name and address so I can assist further. To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-09-2021

Hello there @arkaig1. Thank you for taking the time to reach out to us on the Forums. 🙂 I am sorry to hear you are having issues accessing some websites. Have you tried using another browser as @EG mentioned?

ComcastKorie · ‎02-09-2021

Hello there uploadspeed1. Thank you for reaching to us in our Forums. 🙂 I can understand the need of wanting to learn more about the upload speeds. I appreciate you @EG for the assistance. The above way is the only way to review your current upload speeds for what plan you have now. To see other upload speeds, as of now there is no way. I can review those other options if you'd like? Please send me a PM with your name, name on account if different, and full address. To send me a private message, click on my name, "ComcastKorie," and then click send a message.

ComcastKorie · ‎02-09-2021

Greetings there, darlloyd! Thank you for taking the time to reach out to us on our Forums. I love my xFi App, and being able to control my network, so I can imagine the frustration this is causing. I'd love to help! Can you please send me a private message with your full name (and the account holder's name if different from you) and the complete service address? To send me a private message, click on my name, "ComcastKorie," and then click send a message. Talk to you soon! 🙂