Community Forum

Unusually high data usage megathread

Highlighted
Frequent Visitor

Re: Internet Data Use

Secondly I am curious as to why the caps where reinstated since we are still in the midst of COVID and many states still have stay at home orders and restrictions? Especially with more people resorting to work at home through zoom and the impending fact many kids are being given the choice to school during the upcoming school year period virtually coming up the data usage is going to continue to climb.  A child using zoom for 7 hours and a parent using 8-10 hours working will rack up a lot of data essentially pigeon holding them into these charges. I think you could safely reinstate your previous practices once we are free of the current world wide situation. This looks like a means to take advantage of people being forced to use more data for work and school. 

Highlighted
Regular Visitor

Increase of Data Usage

Can't understand How Only 2 Adults in a Household , Only Myself during the Day are Using all this Data , NOWAY POSSIABLE , I Never even came close to my limit when I had a 8 people living here ?? And this Started Shortly after Corvid-19 and as Soon as Comcast Started Giving Out Xfinty Wifi Essentials to People who had No Access to Internet , Which didn't apply to Exsiting Customers , Never Ever Have I Even Come Close To My Limit EVER !!
SO SOMETHING SHADY IS GOING ON
Highlighted
New Poster

Extremely high data usage

From 01/2020 to now, there has been an extremely large and random increase spike in household data usage for me (family of 4). It is up the point now that since May, it shows that we have been hovering around 1.1 - 1.3 TB of data usage up from the lowest it was (250+ GB) in feb. What is going on? Xfinity live chat agents refuse to cooperate and give me more details, they just tell me to continue to monitor data usage. There is no possible way 4 people can use this much data if they are not download / streaming extremely large files / 4k video 24/7.

Highlighted
Contributor

This thread speaks for itself

Dare you post any sort of personalized message about excessive usage reporting in the forums your post will be buried in here within minutes (but not addressed).

 

I was about to tear my hair out 8 months or so ago, edging up to the 1TiB cap.  Finally I bought a Asus router that will give me usage stats, per device.  Loved it, finally let me see exactly what was using all the data in my house.  On total usage it was always within +/- 5% or so of what the xfinity meter showed.  This was good enough for me.  When COVID his they removed the cap (temporarily), now that it's back but higher xfinity now reports 30% more than my router shows me.  My router reports as of 7/31 @ 10pm I've used 770GB, xfinity reports I've used 998GB.  This is completely our of whack. 

 

It's easy for Comcast to claim people just aren't realizing what they're using because they have no tools of their own to contest it but EVERYTHING in my house funels through my router.  Every wired and wireless device is labeled on my network and I know exactly what's using data.  THERE IS A PROBLEM

 

Insult to injury, at 10pm CST 7/31 it appears my July meter is already closed out for the month and everything is already being added to August.  That isn't necessarily when it started but just when I happened to check.

 

This seems like a money grab to me.  Just saw an article today about the massive amount of cord cutters that Comcast has lost during COVID.  Seems to me they're trying to force people into "unlimited" internet to help make up for it.

meter.jpg
meter_comcast.jpg
Highlighted
Contributor

Re: This thread speaks for itself

Sure.  There's traffic spikes.  Checkout one of my log tables below.

 

What are port 8080 and 81?  Tripwires.  Hit one of those ports, your traffic is ended with a dynamic firewall (snort.org and pfsense.org).  Pick a random high one, and a random low port number.  Redirect to a firewall.  Tends to stall the script kids and botnets and they move on to the next IP address, or their script just hangs costing them time. 

 

They're hit all the time with sync/ack attacks.  This is unsolicited traffic you will see too.  Mostly portscans, but there's a few others and some UDP DNS attacks.  Sometimes more clever ones too.  When does it happen?  It's random.  Who is it?  Compromised machines, jerks, governments.......the internet.......

 

Couple suggestions:

Check for a firmware update on your gateway.

Looks for known exploits for your modem/firmware on us-cert.gov (like cve-2018-8878).  It could be what they're fishing for.

Turn off ICMP.  Disable UPnP. 

Disable any kind of remote access.  There are other ways to do that if you want to remotely manage your gateway from somewhere else.

Forwarding ports?  Hope they're protected by other means.

If your gateway has a firewall, make sure it's at the highest setting.  Does it work or respond properly and record that traffic when it does?  That's entirely a different question.

 

Try some penetration attempts with nmap from a remote location.  Make sure you've got zero open ports, or any port that will disclose its state open or closed.

 

I solved it by throwing hardware at it.  Isolate your gateway:

Internet <-> Gateway <-> Firewall Ex interface <->Firewall In interface <-> wifi (router) <-> Internal clients

 

Traffic was cut in half.  Yeah, I'm not using the gateway wifi, I have another wifi router for that and the internal LAN network.  As a bonus, you can throttle traffic per device if you want to.  Streaming can be as many as 12 streams up to 12-15Mbps.  You can fix them at a lower point, smooth out the stream, and still have decent quality.

 

Now below, if any of these actors hit an open port, they'd be hammering my gateway, and probably from multiple locations:

 

2020-08-03
09:06:41
2TCPMisc Attack46.174.191.28
    
28471192.168.0.16
  
80801:2403358
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 30
2020-08-03
09:00:26
2TCPMisc Attack78.108.177.54
    
26525192.168.0.16
  
80801:2403446
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 74
2020-08-03
08:30:25
2TCPMisc Attack71.6.158.166
    
23999192.168.0.16
  
811:2403440
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 71
2020-08-03
07:43:51
2TCPMisc Attack51.83.171.14
  
57204192.168.0.16
  
80801:2403376
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 39
2020-08-03
05:09:18
2TCPMisc Attack185.39.11.105
  
45973192.168.0.16
  
811:2400017
  
ET DROP Spamhaus DROP Listed Traffic Inbound group 18
2020-08-03
05:09:18
2TCPMisc Attack185.39.11.105
  
45973192.168.0.16
  
811:2402000
  
ET DROP Dshield Block Listed Source group 1
2020-08-03
04:58:24
2TCPMisc Attack93.174.93.139
  
53068192.168.0.16
  
80801:2402000
  
ET DROP Dshield Block Listed Source group 1
2020-08-03
04:58:24
2TCPMisc Attack93.174.93.139
  
53068192.168.0.16
  
80801:2403478
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 90
2020-08-03
04:49:51
2TCPMisc Attack83.97.20.130
  
60145192.168.0.16
  
811:2402000
  
ET DROP Dshield Block Listed Source group 1
2020-08-03
03:55:52
2TCPMisc Attack78.108.177.52
  
26525192.168.0.16
  
80801:2403444
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 73
2020-08-03
00:09:14
2TCPMisc Attack46.174.191.30
  
28471192.168.0.16
  
80801:2403358
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 30
2020-08-03
00:07:10
2TCPMisc Attack78.108.177.52
  
26525192.168.0.16
  
80801:2403444
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 73
2020-08-02
22:42:22
2TCPMisc Attack61.219.11.153
  
62182192.168.0.16
  
80801:2403424
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 63
2020-08-02
21:51:13
2TCPMisc Attack78.108.177.52
  
26525192.168.0.16
  
80801:2403444
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 73
2020-08-02
21:14:36
2TCPMisc Attack185.39.11.105
  
33253192.168.0.16
  
80801:2400017
  
ET DROP Spamhaus DROP Listed Traffic Inbound group 18
2020-08-02
21:14:36
2TCPMisc Attack185.39.11.105
  
33253192.168.0.16
  
80801:2402000
  
ET DROP Dshield Block Listed Source group 1
2020-08-02
20:16:03
2TCPMisc Attack46.174.191.32
  
28471192.168.0.16
  
80801:2403358
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 30
2020-08-02
19:19:42
2TCPMisc Attack46.174.191.29
  
28471192.168.0.16
  
80801:2403358
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 30
2020-08-02
18:16:04
2TCPMisc Attack156.96.117.151
  
48635192.168.0.16
  
811:2400011
  
ET DROP Spamhaus DROP Listed Traffic Inbound group 12
2020-08-02
17:44:13
2TCPMisc Attack78.108.177.52
  
26525192.168.0.16
  
80801:2403444
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 73
2020-08-02
17:31:36
2TCPMisc Attack58.8.141.64
  
58129192.168.0.16
  
811:2403384
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 43
2020-08-02
15:32:30
2TCPMisc Attack156.96.156.138
  
54632192.168.0.16
  
80801:2400011
  
ET DROP Spamhaus DROP Listed Traffic Inbound group 12
2020-08-02
14:18:40
2TCPMisc Attack46.174.191.32
  
28471192.168.0.16
  
80801:2403358
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 30
2020-08-02
14:08:01
2TCPMisc Attack58.53.187.6
  
35756192.168.0.16
  
80801:2403384
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 43
2020-08-02
13:47:37
2TCPMisc Attack37.49.230.150
  
51964192.168.0.16
  
811:2402000
  
ET DROP Dshield Block Listed Source group 1
2020-08-02
12:41:12
2TCPMisc Attack78.108.177.53
  
26525192.168.0.16
  
80801:2403444
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 73
2020-08-02
12:05:29
2TCPMisc Attack1.34.10.11
  
64328192.168.0.16
  
811:2403302
  
ET CINS Active Threat Intelligence Poor Reputation IP TCP group 2
2020-08-02
11:50:18
1UDPPotential Corporate Privacy Violation192.168.0.16
  
63517185.246.210.145
  
531:2014703
  
ET DNS Non-DNS or Non-Compliant DNS traffic on DNS port Reserved Bit Set
2020-08-02
11:50:18
1UDPPotential Corporate Privacy Violation192.168.0.16
  
55843209.126.117.208
  
531:2014702
  
ET DNS Non-DNS or Non-Compliant DNS traffic on DNS port Opcode 8 through 15 set
2020-08-02
11:50:18
1UDPPotential Corporate Privacy Violation192.168.0.16
  
55843209.126.117.208
  
531:2014703
  
ET DNS Non-DNS or Non-Compliant DNS traffic on DNS port Reserved Bit Set
2020-08-02
11:50:18
1UDPPotential Corporate Privacy Violation192.168.0.16
  
25668181.41.213.54
  
531:2014703
  
ET DNS Non-DNS or Non-Compliant DNS traffic on DNS port Reserved Bit Set
2020-08-02
11:50:18
1UDPPotential Corporate Privacy

 

Highlighted
Frequent Visitor

Re: Internet Data Use

@BobWang Thanks for your confirmation on the usage meter correction.  I refrained from comment to ensure that my numbers matched, but the meter DOES seem to be corrected, and my numbers now match what xfinity is reporting.  I don't think that was the case earlier in July, but at least for August, I'm seeing numbers that line up on the Data Meter and my own vnstat output on Cable Modem interface.

Highlighted
Frequent Visitor

Re: Internet Data Use

Joe:
Thanks for the heads up, 

now my Usage meter shows ZERO usage in August 😜

Bob

Highlighted
Frequent Visitor

Re: This thread speaks for itself

I too have recently noticed a huge increase in our "usage".  According to Xfinity's meter we have used 63GB in the first two DAYS of August.  what??  We alsmot hit the cap last month, and I fear we might hit it this month.  Something does not seem right with the metering and we aren't given many tools to determine if there is indeed a culprit.  Communication with Customer Service and Tech Support were unhelpful.  "Run an anti-virus scan" was about all they could suggest.  I am moving everyone off our ORBI router and onto the Gatweay's Wifi with profiles to see if I can narrow it down, but it would be helpful if Xfinity would provide a more detailed breakdown.  Even my wireless carrier can tell me every single number I've called and a % data type used each month...

Highlighted
Frequent Visitor

Re: Internet Data Use

@ComcastTeds from the looks of this thread, you have a common, and very real problem.  Just look at the dates of the messages.....relatively active through April then quiet....suddenly in July the thread picked up in a big way, indicating that something has happened that is making your customers very, very unhappy.  Please elevate this issue and get to the bottom of why people's data usage meters are going off the charts....and give us better tools to monitor our traffic and troubleshoot data vampires. 

Highlighted
Regular Contributor

Re: Internet Data Use

@MattRose,

They turned off the meter and the overage charges from late March through June as part of their COVID response, so people didn't have much to talk about.

Highlighted
Frequent Visitor

Re: Internet Data Use

@joechangI'm assuming that @BobWang must have contacted you offthread, since I did not see any response here that indicated he was a change.

I myself have noticed that for August, my nuimbers are within 2GB between router and Comcast.

As expected, my router numbers are higher, since it collects data in real time.

 

I'll be continuing to monitor my usage, but currently, I'm looking at abour 40GB as of now, which seems to indicate a 15GB per day usage (though it does include two weekend days, which is normally large than my weekday).

Still, at 15GB per day, I shouldn't be hitting the 75% limit at all in any given month.

 

The change I made in the last week of July was to swap out the XFi gateway for my own SB8200 modem.

This was a planned change, since I wanted to save on the rental fee.  It was just accelerated with my frustration at the data count being off.

 

Highlighted
Frequent Visitor

Re: Internet Data Use

@bolohead No side conversation, just referring to a post @BobWang made a few pages back, around 7-19 where he said "Close Enough".  

 

I run specific tools on my linux-based router to monitor specific data coming in/out of my cable modem ethernet connection.  This is the single point where all internet comes in/out my network.

 

In the first few weeks of July, after reinstating bandwidth limits, I saw the Xfinity bandwidth meter be significantly off.  It varied greatly, but did not match my tool output.

 

Around late-July, it seemed to line up better.  For August, it has been spot-on with my personal data usage reporting.  Based on my usage pattern, I expect to be at MAX 80% of data limits.  I've also since adjusted Zoom/camera settings to be lower resolution for WFH, but I don't see significant savings there (most data is used downstream, at a ratio of approximately 6 to 1.

 

I'd suggest somehow getting your own reporting (I think BobWang uses Nest?, I've seen Asus mentioned as well) to ensure numbers are accurate, and then debug from there.  For August so far, I'm now OK with the Comcast/Xfinity meter, but will carefully monitor through the month.

Highlighted
Frequent Visitor

Re: Internet Data Use

@bolohead, I have not been in contact with anyone on this thread.

I did call Xfinity, got the "escalation" spiel, haven't heard back.

I also have an Arris SB8200,

I broke down, and rented an Xfinity XB7 (CGM4331COM) for Unlimited Data.

The first 2 days of August, Usage showed ZERO usage.

I had to call Xfinity to re-activate my SB8200 because the XB7 Upload was only 5 Mbps,

 

instead of the 40 Mbps I was getting with SB8200.

Plan is to periodically re-connect the XB7 and see if that matches more with Xfinity's number.

Usage Meter did kick back in yesterday,

So far, Nest WiFi reports about 10 GB since meter started again.

Xfinity Usage Meter shows 35 GB used.

Highlighted
Frequent Visitor

Re: Internet Data Use

It appears to me that Xfinity is using an algorithm to inflate my usage to just over 1,200 GB per month.

IMG_20200805_082700 Xfinity Usage Trendline.jpg
Highlighted
Frequent Visitor

Re: Internet Data Use

I only started tracking on 7/17

IMG_20200805_084555 Xfinity Usage 07-17 to 07-31.jpg
Highlighted
Regular Visitor

Re: Unusually high data usage megathread

Can someone from Xfinity who monitors this forum contact me?

I posted a comment about 3 weeks and received no traction, and now after 6 conversations and chats with Xfinity I'm absolutely nowhere.

In the process, I've been hung up on by someone from their Internet Quality Assurance team (or whatever they're called) after being on hold for 15 minutes.

In a follow-up call, I was once told it's my fault and someone must be stealing my bandwidth. Have you changed your password? Yes. Then I was told I should buy a new modem, because everything looks good on their end, and either I'm using the bandwidth or someone has access to my router, even though I reset it multiple times and created new passwords.

My August data is at 116GB through 4 1/2 days, even though I unplugged my router for 36 hours to prove "ghost" activity. During that time my usage went from 0 to 24GB.

It's physically impossible for my household to use the data Xfinity is showing, I'm now at 3x my previous activity, with no change in activity.

There has to be attorneys on this thread. Given the widespread issue and lack of accountability from Xfinity, sounds like this is Class Action suit territory.

Any takers?

 

 

Month Total Monthly Usage Total Monthly OverageFebruary02/01/2020 - 02/29/2020March03/01/2020 - 03/31/2020April04/01/2020 - 04/30/2020May05/01/2020 - 05/31/2020June06/01/2020 - 06/30/2020July07/01/2020 - 07/31/2020August08/01/2020 - 08/31/2020

352 GB0 GB
519 GB0 GB
489 GB0 GB
570 GB0 GB
1123 GB99 GB
1594 GB365 GB
116 GB0 GB
Highlighted
Regular Contributor

Re: Unusually high data usage megathread

@Iuprecise, was that a single 36 hour shutdown or was it: shutdown for 24+ hours, record the meter, and then remain shutdown for 36 hours more, then check the meter again? 

Highlighted
Regular Visitor

Re: Unusually high data usage megathread

Single shutdown. So in theory there could have been some carryover activity due to delays in data.

Highlighted
New Poster

13 GB data bandwidth used within 12 hours of setting up our internet with nothing connected?

We had nothing connected yet because we just moved. However, the data use showed we had 13 GB used up in less than a day. It would be great if Comcast would allow us to monitor our data since they force a data cap. Why are they so afraid to allow customers to monitor the data they are using? It seems shady and more akin to trying to inflate data usage to get more money. No one is holding them accountable other than some "3rd party" service to analyse the data usage of which they say is "accurate." 

Highlighted
Frequent Visitor

Adding Salt to the Wound

And... on top of over-reporting data usage, charging us for limits, there's the small issue of "scheduled maintenance" taking out all of San Francisco (where Xfinity is the only major broadband provider) while we're all WFH.  Posting this with my Verizon hotspot on the phone, I guess I need to monitor data usage there now too.  Why isn't Fios available again?

 

 

 

Screen Shot 2020-08-06 at 9.32.41 AM.png
Highlighted
New Poster

Re: This thread speaks for itself

I appreciate the information, but I also believe that troubleshooting in the manner that you have suggested requires a level of technical network expertise that is above the capability of the average consumer.  Comcast is poorly serving its customers in not explaining why so many customers are receiving false readings on their usage, nor offering any remedies for this problem, or even suggesting programs or apps that would address this problem without requiring significant IT expertise.

Highlighted
Frequent Visitor

Re: Adding Salt to the Wound

@joechang , my neighborhood got the Maintenance alert the day before yesterday.

Yesterday, around 2PM, I got a text that the maintenance was completed.

Within a couple of hours, my usage meter started tracking accurately..

Hoping that will continue  😉

I attached a graph, with maintenance completion denoted by GREEN circle.

IMG_20200806_140000 Xfinity Data Usage Aug 1 to 6.jpg
Highlighted
Frequent Visitor

Re: Adding Salt to the Wound

Wow @BobWang that is a really telling graph!  Hope the trend continues.  In my area, the scheduled maintenance started at 12:30AM, didn't get corrected until 11:10AM today, so we were dark.  Curious, how are you pulling the xfinity stats to plot it - via script or is there an API?

Highlighted
Frequent Visitor

Re: Adding Salt to the Wound

@joechang 

Manual labor 😛

I have the Pendulum Clock app chime every 15 minutes.

If Data Usage has changed, I enter it into a Google Sheets spreadsheet.

Highlighted
New Poster

Data Usage by Device

Got huge spikes in data usage over the past few months. Need a way to see usage by device.

% of use in past 24 hours is useless if unable to determine total usage.

This is desperately needed.
Highlighted
Frequent Visitor

Re: Adding Salt to the Wound

@BobWang 

How do you define accurately?

Your graph shows Xfinity increase a lot faster than the Nest graph.

 

I was under the impression that both Xfinity and Nest graphs should be similar, if all your traffic is going through Nest WiFi.

Highlighted
Frequent Visitor

Re: Adding Salt to the Wound

@bolohead 

Xfinity slope was 2 to 3 times steeper before maintenance.

The trendline hasn't changed much yet,

 

but actual data has flattened to nearly parallel with Nest WiFi 🙂

Highlighted
Frequent Visitor

Re: Internet Data Use

I was surprised as well that the cap was reinstated at this point.  I get that its a larger cap now, but an extra 200 GB didn't help keep me from going over.  I still went over on the last day of July. 

 

I also seem to be having a similar issue where the Xfinity meter shows more data usage than my router does, or more than I think I'm using.  Then again, I'm connected to my work VPN and using RDP for 10+ hours a day, so I'm sure that doesn't help.

 

Does anyone know if using the Xfinity WiFi local hotspot (as opposed to my wired connection) also counts toward the cap?  If it does then that probably explains it.  I manually fail-over to the xfinity hotspot when my wired internet goes down for more than a few minutes and I need to get work done.

 

 

 

 

Highlighted
Frequent Visitor

Data Usage by Device

why cant we see how much data a device is using? the time spent online is absolutely useless.. specially since it says my PC which is connected to my LAN via CAT6 is only online an hour or so per day.. 😕

 

what does that even mean.. it should be online 24/7.

 

also whats the deal with the little graph.. it is showing my laptop which is currently off and has been off for weeks is using a "high" amount of internet.

 

if you are going to charge me for going over my "unlimited" amount.. it would be nice to be somewhat accurate.. 

Highlighted
Contributor

Re: Data Usage by Device

So basically they will NEVER do this, even though it is EXACTLY what those graphs should be doing and EXACTLY the information you should be getting (as rather random graphs that don't have any set real values and seem to be just relative to each other but over an unknown period of time and with no absolute value for reference), because then they would actually have to deal with the numbers not matching and people realizing they are usually getting overestimated in the amount of data they are listed as using due to the numbers not matching. 

 

I can understand a bit if the numbers are off slightly (notice how they are never under, only over) as maybe there can be some technical issues (though in reality, every bit should absolutely be able to be accounted for going across their lines).  I once even heard that Comcast's numbers include data overhead that is transparent to the user and inherent in data transmission, though to be honest, that number should be somewhat constant for a given amount of data, or at least calculable.   The information IS ABSOLUTELY THERE.  They know it at some point in time.  They just choose to hide it from you and field their support front lines with people who have the internet technical skills of my 85 year old grandma.  That's an old trick...department stores used to staff their returns departments with non-smart people with no clue who were then inherently and genuinely unhelpful...eventually a person would get so frustrated with dealing with the imbeciles that they would rather keep the thing that was broken, unwanted, etc than raise their blood pressure talking to them.

 

I would bet a lot of money there are some high up VP execs who are pulling their hair out wondering how they ever let ANY type of insight into data usage at a device level, aside from one single cumulative number, get released to the end user.  I'm sure a couple product managers or engineers lost their jobs for letting out what is currently shown to us.

 

In the end it's going to take some long drawn out class action (which might not be able to happen due to arbitration clauses) or either a Congressional investigation or FCC action (which is unlikely with the current anti-consumer oriented chairman (Pai)

 

Deregulation in the 80's was the absolute worst thing to even happen to cable, from a consumer perspective.

 

 


@aaronsta1 wrote:

why cant we see how much data a device is using? the time spent online is absolutely useless.. specially since it says my PC which is connected to my LAN via CAT6 is only online an hour or so per day.. 😕

 

what does that even mean.. it should be online 24/7.

 

also whats the deal with the little graph.. it is showing my laptop which is currently off and has been off for weeks is using a "high" amount of internet.

 

if you are going to charge me for going over my "unlimited" amount.. it would be nice to be somewhat accurate.. 


 

Highlighted
New Poster

Just piling on

Reset my router stats on 8/1. All traffic traversing the router either on network or out is about 14Gb Xfinity data meter showing 183Gb used.   I'm new to Xfinity. I was on COX for many years and always lived under their 400Gb cap easily. Nothing has changed in my environment.  In fact, I ditched the streaming service for actual cable.  So unless my smart thermostat is streaming pornhub 24/7 something doesn't add up, literally.  (it's not I checked)

 

Highlighted
New Poster

Re: Unusually high data usage megathread

If Comcast's metering is off, I recommend contacting your state attorney general.  They will investigate and sue on the behalf of the impacted state's residents. I know that I'm considering my options.

Highlighted
New Poster

Re: Unusually high data usage megathread

Hello all, so I've been w/ AT&T for many years.  Since they decided to cut tie w/ NFL Network.  We decided to switch over to Xfinity in June, thinking we will never come close to using 1.2TB w/ Xfinity, so we should be safe on that side.  We have never gone over 650GB of data w/ AT&T. 

Here's a last 8 months w/ AT&T just for reference:

606GB

553GB

514GB

395GB

543GB

475GB

405GB

527GB

And this is what we used so far w/ Xfinity starting:

June 27th (167GB for only 3 days)

July 1025GB had to limit our 2 kids internet usage the last 3 days just so we could stay under the cap

August 286GB so far

No new changes in our family or our usage, but as y'all can see, it's night and day compares to AT&T.  What do you guys recommend we should do?  TIA. 

Highlighted
Regular Visitor

Re: Unusually high data usage megathread

I’ve noticed my data goes up on days I stream from over wireless. I didn’t stream for two days and it went up around 10gb. Streamed today and I’m now up 42gb today for 6 hours of Netflix not HD.
Highlighted
Frequent Visitor

Re: Unusually high data usage megathread

Not going anywhere Comcast! You WILL fix this before lawsuits are slapped on you

 

During the unlimited time period, our data was still being monitored and it showed us at 700GB's those months. NOTHING has changed now that the unlimited is gone and here we are on 8/11 sitting at 467GB's already! 

 

Again, BY YOUR OWN EMAIL introducing 1.2TB's/month of data, it is literally IMPOSSIBLE to get to the cap! But then I receive the "upgrade to unlimited" for another $11/month email today. This is not about the $, that's nothing but we're not stupid. $11/month for us is nothing, $11/month for ALL YOUR CUSTOMERS is potentially MILLIONS.

 

There's 15 pages, EASILY 1000 complaints just on this threat alone, there's several other websites talking about the same issues. You're not fooling anyone and playing dumb when we all are forced to call in and "submit tickets" isn't working either. I'd advise you clowns to shape up, you already got embarrassed once and then thought you looked great by giving unlimited during a time of crisis but it really just swept the real issue under the rug

 

You have till the end of this month to correct these issues or really just end your scam or lawyers will be contacted and you can deal with them.

Highlighted
Regular Visitor

Re: Unusually high data usage megathread

I'm curious, do you rent their xfi modem? I received a similar email saying I could upgrade to unlimited for $25/mth and get their xfi modem/router, as I currently use my own modem.

Highlighted
Gold Problem Solver

Re: Just piling on


@glenninTN wrote: ... All traffic traversing the router either on network or out is about 14Gb Xfinity data meter showing 183Gb used. ... I ditched the streaming service for actual cable. ...

Be aware that X1 Internet app data does not pass through your modem or modem/router -- they have their own internal modem. See https://www.xfinity.com/support/articles/x1-internet-data-usage-details for more information.

Highlighted
Frequent Visitor

Re: Unusually high data usage megathread

so I talked to their customer service today and we got only 2 choices for the unlimited data plan.  Either pay $30 or rent their modem for $25.   Their modem is cheaper but can it cover a large area?  I got Rings and a sprinkler system right outside of my garage and w/o a mesh system, I dont think this xfinity modem is powerful enough to cover t 4500+ square foots area.

Highlighted
Frequent Visitor

Re: Data Usage by Device

yep, i have never gone over the limit until the past 3 months (500+G over) and have already gone on the 500G mark this month.  Wonder why the bandwidth gone up so much the past few months

Highlighted
Frequent Visitor

Re: Unusually high data usage megathread

@tungster 

You can put the Xfinity modem in "Bridge Mode", and connect up your own Mesh system.

Highlighted
New Poster

Re: Sudden increase in data usage

Same thing happening to me here in MS xfinity can not give me a good reason on why it’s happening
Highlighted
New Poster

Re: Unusually high data usage megathread

I’m seeing many of the same issues these other folks are noting. I’ve been tracking data usage by device, and the numbers indicated in the XFi app appear to be 4-5 times higher at least than what the Windows data usage tracker is indicating. I’ve also talked with my IT department to confirm their expectation of how much working over the VPN should require. To put numbers to it, my work pc uses 1-2 Gb per day, but the xfi app is showing it as using 25-40% of the data. That would indicate the total household usage is 8GB per day, but I’m seeing 30-40 in the Xfi app data usage from day to day. If I could figure out what devices are actually using all the data, that would be helpful, but at this point I don’t trust the xfi app or the total. What I’m reading on this forum makes me even more skeptical.
Highlighted
New Poster

Re: Unusually high data usage megathread

I check & record my usage every morning because we always go over by a lot. Today when I logged in I got this message: 

FRI AUG 14 5:17 am
You’ve used 90% of your data this month

If I look at the monthly data usage it says: 596GB remaining of 1229GB monthly plan (August 01 - August 31).

which is about 51%. Not sure why we got the message about having used 90%??

We stream Game Show Network on 1 TV 17 hours/day. Per Comcast we average 59 GB/day, 3.47 GB/hour.  Does this sound reasonable?

 

Month Total Monthly Usage Total Monthly Overage
FEB 1191 GB167 GB
MAR  945 GB0 GB
APR  2069 GB1045 GB
MAY  2065 GB1041 GB
JUN  2128 GB1104 GB
JUL  1395 GB166 GB
AUG  633 GB0 GB
Highlighted
Frequent Visitor

Re: Unusually high data usage megathread


@tungster wrote:

so I talked to their customer service today and we got only 2 choices for the unlimited data plan.  Either pay $30 or rent their modem for $25.   Their modem is cheaper but can it cover a large area?  I got Rings and a sprinkler system right outside of my garage and w/o a mesh system, I dont think this xfinity modem is powerful enough to cover t 4500+ square foots area.


 

No, the gateway wifi cannot cover a large area (at least not in my case).  I live in a 3 bedroom apartment and the wifi does not make it to the third bedroom, so I have an access point installed in the middle of the apartment with an ethernet cable running to my netgear router.  I tried the WiFi from my xfinity gateway device, but it was too weak.

 

That's not a knock on the Xfinity (Arris) hardware.  My expensive netgear router doesn't provide strong wifi to the back bedroom either.

 

I believe Xfinity does have a mesh network solution available, though, if you want to give them some more money.

 

On the main topic of this thread: the usage meter does seem out of whack to me, but this is based on my completely unscientific observations.  Once I can get a full 2 or 3 days off from work I'm going to disconnect from the internet and see if the usage meter still climbs.

 

Someone in this thread mentioned reporting the issue to the state Attorney General.  I might suggest filing a formal complaint with the FCC, though this will cost something, I believe.  Before it gets to that point though, I would also suggest performing an experiment (like the one I mentioned above) to have the actual data to back up the claim.

 

Remember that you will need to leave your modem disconencted for at least 48 hours (72 would be even better) since according to Xfnity the usage meter can take up to 24 hours to update.

Highlighted
Frequent Visitor

Re: Internet usage

Still not working.

Highlighted
Frequent Visitor

Re: Internet usage

@ComcastTeds Unusually high data usage megathread 

 

<Edited>. I have my entire AT&T DSL and Uverse history and not 1 time in 13 years did I ever top 700gbs in a cycle. I switched to Xfinity in June after being laid off from AT&T so no more loyalty right? Well they say I used 2800gb the 1st month and on the 16th of August they say I have used 1053gb. We were on vacation for 10 days 8/1-8/10 and everything in the house was disconnected because it was with us in another state. <Edited>. It would be nice to see some employee somewhere stand up and say what is really going on. you have to search for this thread in order to even find it. They know exactly ehat they are doing. I will be cancelling my service and going back to the slower AT&T service unless real answer can be brought forward. They tried to say well make sure your wifi password is strong enough. My closest neighbor is almost 2000' away. I am pretty sure my aftermarket Asus isnt capable of that distance. We have 4 phones ( which are on at&t unlimited unless they happen to reach the max where they throttle) 1 desktop for gaming, chrombook, 2 laptops 1 firestick and DTV reciever. With as many posts in this thread it is CLEARLY not us, ITS YOU!!!!! It would be better if you at least said ok there is a problem and we are working on a resolution but no you will stick to your guns <Edited>

Highlighted
Frequent Visitor

Re: Internet usage

@acutsing , I started charting my usage last month when Xfinity's Usage Meter showed 3 to 4 times as much usage as my Google Nest WiFi router recorded.

A couple of weeks ago, Xfinity's Status Page alerted me of "Scheduled Maintenance" in my area. The meter was more accurate for one day, then it went haywire again.

I bought a set of Asus XT8 ZenWiFi routers to see if maybe the problem was with Google Nest, but Asus also recorded a fraction of the usage Xfinity was claiming.

Last week, Xfinity alerted me to "Scheduled Maintenance" on 4 consecutive days, as you can see in the graph below, after 2 "Maintenances", there was another spike, but 2 more "Maintenances" seems to have made the meter more accurate in my case.

I know it's little comfort, but Xfinity may eventually perform "Maintenance" in your area too, and fix the problem.

IMG_20200817_160000 Xfinity Data Usage vs Asus, Nest.jpg
IMG_20200817_161000 Xfinity Percent Error vs Asus, Nest.jpg
Frequent Visitor

Re: Internet usage

This "fix" apparantly was a lie or it didnt work but most likely both.

Highlighted
Frequent Visitor

Re: Internet usage

Thanks for the info. They do "maintanece" on the node up the street at least once a week it seems. It has been a disaster with them. I was a new customer which required a drop to be buried and I specifically told the tech to note AT&T drop and another water line under sidwalk where they had to pull drop in. Asked to be extra cautious as wife was working from home and needed the AT&T internet until install day-2 weeks later. 1st thing they did was cut the att drop and leave. I still have holes in my landscaping from the contractor. AT&T is a terrible company but Comcast is far worse. 

Highlighted
Frequent Visitor

Re: Internet usage

@acutsing Monty Python-esque 😜