Frequent Visitor
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12 Messages
Unusually high data usage megathread
Jessie helpfully locked the thread pertaining to this for being "off topic" after merging all relevant threads into the irrelevant terabyte thread.
I thought we should still have a place to discuss this ongoing problem. I took 20 pages of documentation into a store today and was told all they could do was charge me 70 dollars to send out a tech. Out of desperation I conceded.
Any thoughts? Anyone had any resolution yet? Some folks on Twitter seem to have made slight headway and had their accounts credited but aren't sure how to help since they seem to think they just got lucky.
I thought we should still have a place to discuss this ongoing problem. I took 20 pages of documentation into a store today and was told all they could do was charge me 70 dollars to send out a tech. Out of desperation I conceded.
Any thoughts? Anyone had any resolution yet? Some folks on Twitter seem to have made slight headway and had their accounts credited but aren't sure how to help since they seem to think they just got lucky.
gthassell
Frequent Visitor
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6 Messages
6 years ago
@ComcastTeds , add me to the list as well!
On Tuesday (11/19) at 8:55 PM Central, I received the message "You've used 90% of your 1024GB data plan." Then, the following morning (Wed 11/20), at 6:41 am, I received the "You've used 100% of your 1024 GB data Plan", and then at 10:56 am, I received "You've used 1128 GB, 104 GB more than your 1024 GB monthly data plan"
To supposedly use more than 200GB in a period of 14 hours seems completely impossible, even if I were trying to burn through it all.
I've examined every device for traffic / usage, and while my AppleTV 4K (which some people have reported as being a data hog, even when not being used) did appear to have several apps open (no shows being watched), that seems impossible. (Note, the device is hooked up to a 1080P TV - which was turned off the entire time) so even if it were streaming in the background, it should not have been at 4K sizing.
Please let me know if you need more information to investigate. Not using X1 / Xfi - but do have an enterprise grade network system that allows me to examine individual usage by device.
I'm concerned that - based on what Comcast is measuring - I've now lost one of my free overage months - but given all that is being reported here - it seems that I've been a victim of the same situation that has been reported - a monitoring bug.
Please confirm and let me know how the overage "free month" will be restored.
Thank you.
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Freemans723
New Poster
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2 Messages
6 years ago
We also switched to Xfinity mobile, with service starting in September...
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Anon1284864
New Poster
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2 Messages
6 years ago
Same message "You've used 90% of your data plan this month". I logged into my account to find Data Usage by MonthData Chart Month Total Monthly Usage May 287 GB, June 269 GB, July 332 GB, August 369 GB, September 421 GB, October 363 GB, November 931 GB
November is reporting 3 times more than my average. Makes no sense!
So I looked up Traffic Manager on my router and found out I've only used 105.69GB in the past 3 days. Is Xfinity/Comcast trying to rip us off?
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vinny21
New Poster
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5 Messages
6 years ago
Same issue here @midtenner. Also same "help" from xfinity
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The_Schwartz
New Poster
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3 Messages
6 years ago
My data usage sky rocketed in Oct and Nov of 2019. My average usage prior was 650 gb per month with the information the usage calculator can provide. I almost went over in October and this month I have went over and it is not over. There are less devices being used since September in the house then these two months.
I asked the SQA CSR what applications will Xfinity/Comcast agree about the usage logs? The tech said only if I rented their modem. I stated I bought an Xfinity approved modem Arris. Since, I have redone all passwords and ran virus scans. I am still using massive amounts of data according to the data usage monitor.
The tech also stated it was my ondemand and DVR usage that could be causing my issue. I asked how is coax affecting my data usage to my modem? She began stating my smart TVs were the problem if they are connected. I stated RX/TX handshakes are not going to get me 200 to 400 GB increase on my data consumption. How is my ondemand and DVR recordings affecting my data cap they are on co-ax. I could have a DVR with no internet. She told me to clear the recordings and to quit using my computer, tablets, phones, etc. to view my DVR. We do not use our devices to view the recordings we use the DVR.
Again, I ran my anti-virus and my devices are clean. This all began when I was going to sign up for Xfinity Smart TV application instead of having boxes to save money. To find out not all Samsung 4k Smart TVs can download or find the Xfinity application. We had to cancel and continue to use the same boxes. To find out they had to perform a firmware update to get my boxes to work again. Something is fishy with Xfinity and I want some assistance. This is the first time I have ever went over my cap. I have one free overage month. Can a representative who actually knows something contact me?
I reached a CSR with no knowledge on the subject. All they could do was constantly read responses from their console. Also does Xfinity/Comcast respect the findings of network usage from WireShark, McAfee, etc?
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johnn2
Contributor
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13 Messages
6 years ago
@ComcastTeds is on this forum, he can help.
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lesmikesell
Contributor
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532 Messages
6 years ago
I think the other recent complaints have been from people who also have xfinity mobile accounts. Do you have that in common as well?
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CD70
New Poster
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4 Messages
6 years ago
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CD70
New Poster
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4 Messages
6 years ago
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CD70
New Poster
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4 Messages
6 years ago
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CD70
New Poster
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4 Messages
6 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
6 years ago
Apologies for the issue and the experience.
I have asked a colleague to review your account and contact you directly for any next steps. Thanks for your patience.
https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges
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CCTeds
Gold Problem Solver
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18.9K Messages
6 years ago
Apologies for the issue and the experience.
I have asked a colleague to review your account and contact you directly for any next steps. Thanks for your patience.
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Dsize06
New Poster
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1 Message
6 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
6 years ago
Apologies for the issue and the experience. I do see a credit recently placed on your account for this. Thanks for your patience. It will appear on your next printed statement and you can view the credit online via My Account.
I have also asked a colleague to review your account and contact you directly for any next steps. Thanks for your patience.
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