Drewskison's profile

Frequent Visitor

 • 

12 Messages

Sunday, December 15th, 2019 10:00 AM

Closed

How can I fix my downstream Channels?

I have included my status report for review and I wondering what might be causing the issue?  I have trouble getting the speed I am paying for ( 1GB )  getting online 40Mbps on average.  Normally it happens half way through the month as I reach 1TB of usage.  It has has a very hard time staying connected consistantly even though my connection says it is there and internet is up.  The lights on my modem are all on showing an active connection as well.  Please let me know what other information I can provide you to assist!

 

Thanks!

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
17 Locked QAM256 549000000 Hz 0.6 dBmV 30.8 dB 5420261 4561115
12 Locked QAM256 519000000 Hz 0.0 dBmV 29.8 dB 1655180 917238
13 Locked QAM256 525000000 Hz 0.4 dBmV 31.0 dB 2002926 1161435
14 Locked QAM256 531000000 Hz 0.8 dBmV 30.1 dB 2880897 1940590
15 Locked QAM256 537000000 Hz 0.1 dBmV 30.2 dB 3484561 2537852
16 Locked QAM256 543000000 Hz -0.2 dBmV 29.7 dB 4186840 3290699
18 Locked QAM256 555000000 Hz 0.7 dBmV 29.5 dB 5070250 4021409
19 Locked QAM256 561000000 Hz 0.4 dBmV 30.2 dB 6688216 5312627
20 Locked QAM256 567000000 Hz 1.0 dBmV 30.2 dB 5745680 4484537
21 Locked QAM256 573000000 Hz 0.3 dBmV 30.2 dB 4529008 3386987
22 Locked QAM256 579000000 Hz 0.6 dBmV 29.8 dB 2949537 2084925
23 Locked QAM256 585000000 Hz 0.6 dBmV 31.7 dB 1785632 1037519
24 Locked QAM256 591000000 Hz -0.2 dBmV 30.0 dB 1219988 562469
25 Locked QAM256 597000000 Hz -0.3 dBmV 31.5 dB 974432 393039
26 Locked QAM256 603000000 Hz -0.6 dBmV 30.6 dB 697304 229736
27 Locked QAM256 609000000 Hz -1.5 dBmV 31.1 dB 701393 232151
28 Locked QAM256 615000000 Hz -1.7 dBmV 32.2 dB 507921 140475
29 Locked QAM256 621000000 Hz -0.8 dBmV 31.5 dB 626394 196821
30 Locked QAM256 627000000 Hz -0.9 dBmV 30.6 dB 535833 146854
31 Locked QAM256 633000000 Hz -1.3 dBmV 30.1 dB 603196 179856
32 Locked QAM256 639000000 Hz -0.8 dBmV 30.9 dB 785265 273818
33 Locked QAM256 645000000 Hz -1.4 dBmV 31.6 dB 692320 229979
34 Locked QAM256 651000000 Hz -0.1 dBmV 30.6 dB 823849 295564
35 Locked QAM256 657000000 Hz 0.7 dBmV 30.7 dB 797070 285111
36 Locked QAM256 663000000 Hz 0.0 dBmV 31.0 dB 1181115 525158
37 Locked QAM256 669000000 Hz -0.9 dBmV 30.7 dB 1307886 593109
38 Locked QAM256 675000000 Hz -1.8 dBmV 29.9 dB 1274739 504075
39 Locked QAM256 681000000 Hz -1.8 dBmV 31.0 dB 1283678 564695
40 Locked QAM256 687000000 Hz -1.0 dBmV 31.3 dB 1638364 835635
41 Locked QAM256 693000000 Hz -0.2 dBmV 30.5 dB 1332817 619568
42 Locked QAM256 699000000 Hz -0.6 dBmV 30.1 dB 2097052 1151911
48 Locked Other 805000000 Hz -6.4 dBmV 33.5 dB 969021434 0


Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 36500000 Hz 6400000 Hz 40.0 dBmV
2 2 Locked SC-QAM Upstream 30100000 Hz 6400000 Hz 41.0 dBmV
3 3 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 40.0 dBmV
4 4 Locked SC-QAM Upstream 17300000 Hz 6400000 Hz 39.0 dBmV

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

103.5K Messages

4 years ago

The SNR's are too low / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

Frequent Visitor

 • 

12 Messages

4 years ago

So I honestly dont believe I need any splitters at all to the house.  Why would I need more than one line running in if I don't currently nor in the furture plan to have cable TV?

 

In theroy, this means I only need one line runing directly from the hookup to my modem, correct?

Expert

 • 

103.5K Messages

4 years ago


@Drewskison wrote:

 

In theroy, this means I only need one line runing directly from the hookup to my modem, correct?


Yep.

forum icon

New to the Community?

Start Here