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About Drewskison
since
12-02-2019
12-04-2019
Drewskison
New Poster
5
Posts
0
Kudos
1
Solution
12-04-2019
12:25 AM
Ok I will give that a shot and give them a call back in the morning with what I find and see if I can get the connection issued resolved.
Thank you again for you help!
... View more
12-04-2019
12:01 AM
I also have a smart home with almost everything connected into my system. I have my router next to a switch and a NAS unit. I also have a mesh router system (Orbi) with 3 satelites in the house and outside of the router. 2 of those satelites are by computers, TVs or hubs for my smart house.
Could these be the noice? If so, how can I still have my smart home function properly but not create all this extra noise for my connection?
... View more
12-03-2019
11:32 PM
Thank you for the reply. I had a tech come out and they say there is nothing they could do since my cable is connected properly. Should this connection status report be something they are looking at while on site becuase I feel like he just checked to see that the connection was established outside the house and that my modem was hooked up properly and that was it. After I told him the issues I was having it felt like he had no clue and he looked at my like I wasn't speaking the same language.
Call them back out? It looks like things are now worse than yesterday, from my understanding of this anyway?
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
17
Locked
QAM256
549000000 Hz
1.5 dBmV
31.9 dB
1523
33
18
Locked
QAM256
555000000 Hz
1.5 dBmV
31.8 dB
1595
33
19
Locked
QAM256
561000000 Hz
1.0 dBmV
32.4 dB
2980
54
20
Locked
QAM256
567000000 Hz
1.5 dBmV
31.9 dB
1788
39
21
Locked
QAM256
573000000 Hz
0.8 dBmV
32.4 dB
1039
53
22
Locked
QAM256
579000000 Hz
1.1 dBmV
32.0 dB
309
30
23
Locked
QAM256
585000000 Hz
0.9 dBmV
32.6 dB
98
32
24
Locked
QAM256
591000000 Hz
0.0 dBmV
32.7 dB
75
0
25
Locked
QAM256
597000000 Hz
-0.2 dBmV
32.6 dB
32
0
26
Locked
QAM256
603000000 Hz
-0.4 dBmV
32.8 dB
30
0
27
Locked
QAM256
609000000 Hz
-1.1 dBmV
33.5 dB
39
0
28
Locked
QAM256
615000000 Hz
-1.4 dBmV
32.0 dB
15
0
29
Locked
QAM256
621000000 Hz
-0.6 dBmV
32.7 dB
11
0
30
Locked
QAM256
627000000 Hz
-0.7 dBmV
32.7 dB
29
0
31
Locked
QAM256
633000000 Hz
-0.9 dBmV
33.0 dB
36
0
32
Locked
QAM256
639000000 Hz
-0.6 dBmV
32.3 dB
27
0
33
Locked
QAM256
645000000 Hz
-1.1 dBmV
32.9 dB
15
0
34
Locked
QAM256
651000000 Hz
0.2 dBmV
32.7 dB
57
0
35
Locked
QAM256
657000000 Hz
0.9 dBmV
32.3 dB
39
0
36
Locked
QAM256
663000000 Hz
0.1 dBmV
33.8 dB
49
0
37
Locked
QAM256
669000000 Hz
-0.6 dBmV
31.8 dB
109
0
38
Locked
QAM256
675000000 Hz
-1.7 dBmV
32.6 dB
266
0
39
Locked
QAM256
681000000 Hz
-1.5 dBmV
32.5 dB
127
0
40
Locked
QAM256
687000000 Hz
-0.8 dBmV
33.4 dB
166
0
41
Locked
QAM256
693000000 Hz
0.0 dBmV
32.4 dB
59
0
42
Locked
QAM256
699000000 Hz
-0.4 dBmV
32.6 dB
231
0
43
Locked
QAM256
705000000 Hz
0.1 dBmV
32.7 dB
150
0
44
Locked
QAM256
711000000 Hz
0.7 dBmV
32.0 dB
118
0
45
Locked
QAM256
717000000 Hz
0.2 dBmV
31.9 dB
285
31
46
Locked
QAM256
723000000 Hz
0.2 dBmV
33.1 dB
344
0
47
Locked
QAM256
729000000 Hz
-0.2 dBmV
32.5 dB
812
10
48
Locked
Other
805000000 Hz
-6.0 dBmV
30.5 dB
72648035
0
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
1
Locked
SC-QAM Upstream
36500000 Hz
6400000 Hz
40.0 dBmV
2
2
Locked
SC-QAM Upstream
30100000 Hz
6400000 Hz
41.0 dBmV
3
3
Locked
SC-QAM Upstream
23700000 Hz
6400000 Hz
40.0 dBmV
4
4
Locked
SC-QAM Upstream
17300000 Hz
6400000 Hz
39.0 dBmV
... View more
12-02-2019
10:07 PM
Is my connection an issue?
I have had several issues lately that are on again off again. I thought there was throttling going on with Xfinity due to my very high usage rates. After reading on these treads that they should NEVER trottle you and getting some tips to check the status of the connection, I wanted to post this connection report to see if there is anything noticible wrong here? Any help is appreciated as sometimes my connection speed seems to drop down to 30-40mbs and I have 1GB service. Sometimes, my internet is completely unusable saying I am fully connected but when I try to reach a website or access anything online getting a no connection notice. It seems odd becuase my computer shows as connected but I can access nothing through ethernet or wireless!
Thanks for any help in advance.
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
17
Locked
QAM256
549000000 Hz
1.1 dBmV
32.0 dB
7
31
18
Locked
QAM256
555000000 Hz
1.1 dBmV
31.8 dB
7
31
19
Locked
QAM256
561000000 Hz
0.6 dBmV
33.3 dB
4
34
20
Locked
QAM256
567000000 Hz
1.2 dBmV
32.3 dB
9
29
21
Locked
QAM256
573000000 Hz
0.4 dBmV
32.5 dB
6
33
22
Locked
QAM256
579000000 Hz
0.7 dBmV
33.5 dB
8
30
23
Locked
QAM256
585000000 Hz
0.5 dBmV
32.9 dB
6
32
24
Locked
QAM256
591000000 Hz
-0.4 dBmV
33.4 dB
0
0
25
Locked
QAM256
597000000 Hz
-0.6 dBmV
33.6 dB
0
0
26
Locked
QAM256
603000000 Hz
-0.7 dBmV
33.5 dB
0
0
27
Locked
QAM256
609000000 Hz
-1.6 dBmV
33.1 dB
0
0
28
Locked
QAM256
615000000 Hz
-1.8 dBmV
33.3 dB
0
0
29
Locked
QAM256
621000000 Hz
-1.0 dBmV
32.4 dB
0
0
30
Locked
QAM256
627000000 Hz
-1.1 dBmV
34.0 dB
0
0
31
Locked
QAM256
633000000 Hz
-1.4 dBmV
33.0 dB
0
0
32
Locked
QAM256
639000000 Hz
-1.0 dBmV
33.5 dB
0
0
33
Locked
QAM256
645000000 Hz
-1.5 dBmV
34.4 dB
0
0
34
Locked
QAM256
651000000 Hz
-0.3 dBmV
33.5 dB
0
0
35
Locked
QAM256
657000000 Hz
0.5 dBmV
33.6 dB
0
0
36
Locked
QAM256
663000000 Hz
-0.3 dBmV
33.6 dB
0
0
37
Locked
QAM256
669000000 Hz
-1.0 dBmV
32.8 dB
0
0
38
Locked
QAM256
675000000 Hz
-2.0 dBmV
32.4 dB
0
0
39
Locked
QAM256
681000000 Hz
-1.9 dBmV
32.9 dB
0
0
40
Locked
QAM256
687000000 Hz
-1.2 dBmV
32.2 dB
0
0
41
Locked
QAM256
693000000 Hz
-0.4 dBmV
33.8 dB
0
0
42
Locked
QAM256
699000000 Hz
-0.8 dBmV
32.5 dB
6
0
43
Locked
QAM256
705000000 Hz
-0.4 dBmV
32.8 dB
0
0
44
Locked
QAM256
711000000 Hz
0.2 dBmV
32.9 dB
0
0
45
Locked
QAM256
717000000 Hz
-0.2 dBmV
33.0 dB
8
31
46
Locked
QAM256
723000000 Hz
-0.3 dBmV
34.7 dB
1
0
47
Locked
QAM256
729000000 Hz
-0.7 dBmV
32.8 dB
0
0
48
Locked
Other
805000000 Hz
-6.3 dBmV
30.2 dB
1846318974
0
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
1
Locked
SC-QAM Upstream
36500000 Hz
6400000 Hz
40.0 dBmV
2
2
Locked
SC-QAM Upstream
30100000 Hz
6400000 Hz
41.0 dBmV
3
3
Locked
SC-QAM Upstream
23700000 Hz
6400000 Hz
40.0 dBmV
4
4
Locked
SC-QAM Upstream
17300000 Hz
6400000 Hz
39.0 dBmV
... View more
12-02-2019
06:23 PM
I feel like no one in the company will admit it or understand the issues I seem to be facing every month with my internet speed and connection. There also doesn't seem to be an explination as to why every month after the 1st, the problem resolves itself until I reach high usage again and things cycle back to unusable internet and speeds in the 30MBs-40MBs if I have service at all, when I pay for 1GB. The internet at times becomes unusable becuase of the lack of service. My modem and ethernet connection will say I am connected to the internet but when I try to reach a website, it says I have no connection for minutes and then I regain connection again for a few minutes and this repeats while I am generating high usage.
I have had a tech come out and basically give me a non-answer and suggest I build my case which I intend on doing but it becomes extremely frustrating when I have no internet for basically 1 week or more each month due to what I can only assume is my usage. Does anyone else who has high usage notice this trend?
... View more
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