Community Forum

xFi Advanced Security is blocking my server IP address

Highlighted
New Poster

xFi Advanced Security is blocking my server IP address

I need the following IP address - 206.81.1.116 - whitelisted when xFi Advanced Security is enabled.

 

This IP is currently being blocked by xFi Advanced Security when it is enabled. If I disable xFi Advanced Security I can get to the address without any problems. 

 

The same issue is was discussed here: https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Advanced-Security-is-blocking-my-company-s-website/td-...

 

and here

 

https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Advanced-Security-is-blocking-my-clients-Hosting-IP/td...

 

I tried calling and could never get transfered to someone who understood the problem.

 

@ComcastJosh 

@ComcastRachelH 

 

Highlighted
Official Employee

Re: xFi Advanced Security is blocking my server IP address

Hello, mat1025. Welcome to the Xfinity Forums!

 

For these types of issues, we recommend reaching out to our security assurance team at 888-565-4329. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!