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Programs replayed after the original shows are sometimes modified to certain time frames. it is also possible that inclusion of different commercials may have caused some parts of program to be missed.
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Hi @MaMaMunson,
Thank you for posting to the Xfinity Forums. The information provided by @MNtundraRET is correct, however, if you are only seeing 7 minutes and 54 seconds of a show that should be an hour, we need to investigate to see what is causing this. Can you please provide the name of the affected show? What network is this show on?
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@MaMaMunson wrote:
ok but a 1 hour show should not be a 7 min 54 sec on ondemand? It that a teaser while we wait for all time zones to be caught up?
adding... does the home DVR have the full recording?
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@MaMaMunson wrote: ok but a 1 hour show should not be a 7 min 54 sec on ondemand? It that a teaser while we wait for all time zones to be caught up?
Do you have the same issue with any other show?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi MaMaMunson, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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