Larrytod's profile

New Poster

 • 

1 Message

Thursday, October 1st, 2020 1:00 PM

Closed

HBOMax

I have Premium Channels, including HBO, on my X1 Svs on my tv.  How do I view HBOMax on my tv?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

24.6K Messages

5 years ago


@Larrytod wrote:

I have Premium Channels, including HBO, on my X1 Svs on my tv.  How do I view HBOMax on my tv?


some newer Roku Ultra devices will soon have Airplay 2 that you could stream from iOS phone/tablet. other than that, a Desktop/laptop connected via HDMI.

Contributor

 • 

3.1K Messages

5 years ago

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!

Expert

 • 

24.6K Messages

5 years ago


@TerriB wrote:

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Contributor

 • 

3.1K Messages

5 years ago


@Rustyben wrote:

@TerriB wrote:

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


===

 

Thanks @Rustyben

 

I can stream HBO MAX on my phone just fine but  we don't watch movies on tiny screen...duh.......need to be able to watch it on tv as promised. I have used a code 3 times and each time it said I was all done and was ready to watch on tv.  Refreshed the entire system too and it wanted the code again. I have done all I can do .  My expectation that a Comcast Employee with jump in with help  is very low. I tagged three of them in my original post. 

 

We want to see Wonder Woman 1984 so timing is of the essence to get this resolved. We qualify for HBO MAX on X1 so we expect it to work...period.

Contributor

 • 

123 Messages

5 years ago

Go to the local store or call and get the box swapped. This should be easy.

Gold Problem Solver

 • 

3.3K Messages

5 years ago

Hi, TerriB. Long time, no talk. I hope you have been doing well.

 

It's upsetting to hear you're experiencing complications with the HBO Max app activation/authentication. I'm here to help. Here is a link with the step by step activation instructions: https://comca.st/3mFkH2G and then here are support links from HBO: https://comca.st/3mDyCpX and https://comca.st/34AIdaL. Are you home now, by chance @TerriB? If so,  please send me a PM with your first and last name so I can help you out with getting this resolved. Thanks! I look forward to hearing from you. 

Contributor

 • 

3.1K Messages

5 years ago


@ComcastMorgan wrote:

Hi, TerriB. Long time, no talk. I hope you have been doing well.

 

It's upsetting to hear you're experiencing complications with the HBO Max app activation/authentication. I'm here to help. Here is a link with the step by step activation instructions: https://comca.st/3mFkH2G and then here are support links from HBO: https://comca.st/3mDyCpX and https://comca.st/34AIdaL. Are you home now, by chance @TerriB? If so,  please send me a PM with your first and last name so I can help you out with getting this resolved. Thanks! I look forward to hearing from you. 

 

===

@ComcastMorgan

 

Thanks so much for being here for me. I just messaged you. Magic happened. Read my message please.

 

Terri

 

 


 

Contributor

 • 

3.1K Messages

5 years ago


@Rustyben wrote:

@TerriB wrote:

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


==

 

Rustyben.....Morgan contacted me as you probably saw. Magic touch maybe. Went thru process for the 5th time and seems to be working finally. Thanks for your help. I have messaged Morgan.

Contributor

 • 

3.1K Messages

5 years ago


@comc25 wrote:
Go to the local store or call and get the box swapped. This should be easy.

Box works for everything else and DVR is almost half full so no way I would swap it unless it blew up....lol.  

Gold Problem Solver

 • 

3.3K Messages

5 years ago

I really appreciate your update @TerriB! It doesn't normally and shouldn't have needed multiple attempts, but I am so happy to hear it finally went through. Such great news! I will be sure to pass along the feedback about your experience during those first few attempts. Feel free to keep me posted on anything else that comes up with it. Enjoy those movies! Happy holidays to you and yours.  🙂

forum icon

New to the Community?

Start Here