Stream Closed Captioning

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@Jibcam wrote:
Is anyone else experiencing problems using the Stream app on an iOS device where close captioning comes on every time you change the channel even when the preferences for close captioning are turned off? We have four iPhones three iPads that I consistently happens every time you change your channel this is been going on for two weeks. Comcast cannot we create this problem and suspects we are wrong.

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go to https://www.xfinity.com/stream/settings/accessibility and turn off captions preference there.

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@Jibcam wrote:

The link you are sending does not address IOS Stream v 6.0.1.1695.

Closed captioning controls are in the IOS device under Pref/Accessability/Subtitles & Captioning.

 

All our seven devices have Closed Captioning turned off yet Comcast still puts CC on every channel on all the devices.  It has to be turned off everytime you access a channel in the Stream app prefs in the lower right of the freame. If you change a channel you have to go to the prefs iand turn it off every time. We have deleted and reinstalled the app multiple times.

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unless it is changed in the web page settings for stream then each use of the app will need to have the captions turned off as your screen capture demonstrates (for that session only). 

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@Jibcam wrote:
This is related to the IOS Stream app exclusively. Not the URL site.
The CC is turned off as my screen grab shows after I had toggled it “off”. When you change a channel the CC is toggled back “on” and has to be disabled. Go back to the previous channel and CC is yet toggled “on” again.

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you are seeing but not understanding. note:

Please try my link above and see the captions will be turned off as the default.

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@Jibcam wrote:
I understand your screen grab and your solution. But is incorrect.
We have turned off all prefs for CC on the Stream app preferences and also in the iPhone and iPad IOS device prefs.
It continues to toggle back on even after being saved to the default “off” position.
The only way to use Stream is to turn off the CC every time you change a channel. It automatically resets to “on”.

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again "Stream app preferences and also in the iPhone and iPad IOS device prefs" does not control (set permanent changes). do it on the streaming web page settings and you'll be 'good' to go).

Yes I too am having this problem.

The solution Rustyben suggested does NOT work. That Captioning switch was already off on my iPad while Xfinity Stream was always having it on. And I tried the link he had, which checks the Captioning switch on the web. That was also on "off" for me, but Xfinity Stream always starts with Captioning on.

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@alawyn wrote:

Yes I too am having this problem.

 

The solution Rustyben suggested does NOT work. That Captioning switch was already off on my iPad while Xfinity Stream was always having it on. And I tried the link he had, which checks the Captioning switch on the web. That was also on "off" for me, but Xfinity Stream always starts with Captioning on.

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see the reply on your new thread. 

@Jibcam 

Hello, are you still seeing this issue? 
If so, can you log out and log back in one more time and let me know if that resolved it? 

Thanks!

Same issue that I have. Began with the last iOS app update. No way to keep cc off. Turns back on with each channel change or closing and restarting the stream. I see that a Comcast employee made a comment to the first post. Hope they get the info to the app developers and engineers.