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About Jibcam
since
02-15-2007
07-25-2020
Jibcam
Frequent Visitor
15
Posts
1
Kudos
0
Solutions
07-09-2020
09:24 AM
Yes. There was no change when we logged in and out. Tried on 4 of the 7 devices. All 7 are now fine without making any changes on our end. All 7 had the exact same problem.
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07-09-2020
08:42 AM
Read my post from yesterday. It had nothing to do with logging in and out anyway. It happened on ALL our IOS devices.
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07-08-2020
05:17 PM
“Mysteriously” the cc issue corrected itself a few days ago. No firmware updates, no software updates on my end. As usual Comcast probably realized there was a problem in the code and fixed it after multiple complaints from me. They created a job ticket never responded to me as to the status. I called to follow up on the ticket and they said the ticket was a dead number that it was related to a hardware not software problem. This was up to Tier 3. Typical Comcast cover-up. Hope yours resolves itself soon since I think it was on their end.
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07-01-2020
06:04 PM
I have logged in and out and also deleted and reinstall the app. No change. Happens on all 7 devices. Please read the thread if you want to help.
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06-28-2020
03:53 PM
Nope, we have done that as well. As I mentioned Comcast Tier 3 is unable to fix this. I spent three hours with them on a chat and shared screen grabs and video capture. Clueless. We have been using Stream on our iPhones and iPads for years with no issues. Two weeks ago the CC began appearing on all our devices simultaneously without ever changing any preferences.
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06-28-2020
12:30 PM
I understand your screen grab and your solution. But is incorrect. We have turned off all prefs for CC on the Stream app preferences and also in the iPhone and iPad IOS device prefs. It continues to toggle back on even after being saved to the default “off” position. The only way to use Stream is to turn off the CC every time you change a channel. It automatically resets to “on”.
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06-27-2020
05:15 PM
This is related to the IOS Stream app exclusively. Not the URL site. The CC is turned off as my screen grab shows after I had toggled it “off”. When you change a channel the CC is toggled back “on” and has to be disabled. Go back to the previous channel and CC is yet toggled “on” again.
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06-27-2020
11:11 AM
The link you are sending does not address IOS Stream v 6.0.1.1695.
Closed captioning controls are in the IOS device under Pref/Accessability/Subtitles & Captioning.
All our seven devices have Closed Captioning turned off yet Comcast still puts CC on every channel on all the devices. It has to be turned off everytime you access a channel in the Stream app prefs in the lower right of the freame. If you change a channel you have to go to the prefs iand turn it off every time. We have deleted and reinstalled the app multiple times.
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06-25-2020
10:27 PM
Is anyone else experiencing problems using the Stream app on an iOS device where close captioning comes on every time you change the channel? Even when the preferences for close captioning are turned off. We have four iPhones three iPads where it consistently happens every time you change a channel and has been going on for two weeks. Comcast apparently cannot re-create this problem and will not address the issue even pushed up to a Tier 3 tech.
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