We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Thank you in advance for your patience as we continue to work to resolve this permanently.
We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Thank you in advance for your patience as we continue to work to resolve this permanently.
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
This has been occurring with my on demand streaming also. Nothing works, and I cannot access CBS or ABC in TVGO. I was transfered to accelerated support who upgraded my cable box but that did not help. Live streamingis fine.
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
Updated Chrome, On Demand problem still exists.
did you turn off hardware acceleration in the chrome settings menu?
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
Updated Chrome, On Demand problem still exists.
did you turn off hardware acceleration in the chrome settings menu?
No, I just wanted to see if the problem was rectified with the hardware accelerator turned on. When it is turned off, the streaming quality is not fluid, smooth.
CCJessie1
Retired Employee
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5.9K Messages
6 years ago
@cchris79
We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Thank you in advance for your patience as we continue to work to resolve this permanently.
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Rustyben
Expert
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24.6K Messages
6 years ago
fresh upgrade to chrome was just released. did it fix the issue?
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pbr1912
Contributor
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47 Messages
6 years ago
This new version is 87.
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pbr1912
Contributor
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47 Messages
6 years ago
What is version number?
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pbr1912
Contributor
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47 Messages
6 years ago
Still does not fix problem unless hardware acceleration is turned off.
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prestonian78
Regular Visitor
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3 Messages
6 years ago
How long before problem is rectified? Thank you.
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LaraViolet
New Poster
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1 Message
6 years ago
I'm having the same issue with the streaming today. I tried the TV Go version as suggested and so far that seems to be working fine.
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Rustyben
Expert
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24.6K Messages
6 years ago
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
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Stevetrebac
Frequent Visitor
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5 Messages
6 years ago
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
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lwilson9
New Poster
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1 Message
6 years ago
This has been occurring with my on demand streaming also. Nothing works, and I cannot access CBS or ABC in TVGO. I was transfered to accelerated support who upgraded my cable box but that did not help. Live streamingis fine.
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prestonian78
Regular Visitor
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3 Messages
6 years ago
Updated Chrome, On Demand problem still exists.
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Rustyben
Expert
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24.6K Messages
6 years ago
did you turn off hardware acceleration in the chrome settings menu?
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prestonian78
Regular Visitor
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3 Messages
6 years ago
No, I just wanted to see if the problem was rectified with the hardware accelerator turned on. When it is turned off, the streaming quality is not fluid, smooth.
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