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streaming online shows cut up

Contributor

streaming online shows cut up

this is what the picture looks like only online and on Xfinity site

tvtrouble.png
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Administrator

Re: streaming online shows cut up

@cchris79 

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 


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Expert

Re: streaming online shows cut up

fresh upgrade to chrome was just released. did it fix the issue?



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Silver Problem Solver

Re: streaming online shows cut up


@Rustyben wrote:

fresh upgrade to chrome was just released. did it fix the issue?


I tried one recording and it seems OK.  I'll try some more later.


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Contributor

Re: streaming online shows cut up

What is version number?

Contributor

Re: streaming online shows cut up

Still does not fix problem unless hardware acceleration is turned off.

Contributor

Re: streaming online shows cut up

This new version is 87.

Silver Problem Solver

Re: streaming online shows cut up


@pbr1912 wrote:

What is version number?


78.0.3904.87


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Regular Visitor

Re: streaming online shows cut up


@ComcastJessie wrote:

@cchris79 

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 


How long before problem is rectified? Thank you.

New Poster

Re: streaming online shows cut up

I'm having the same issue with the streaming today. I tried the TV Go version as suggested and so far that seems to be working fine. 

Silver Problem Solver

Re: streaming online shows cut up

Stream is working with live channels on my Win10 Chrome computer.


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Frequent Visitor

Re: streaming online shows cut up

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...

Expert

Re: streaming online shows cut up


@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.



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New Poster

Re: streaming online shows cut up

This has been occurring with my on demand streaming also.  Nothing works, and I cannot access CBS or ABC in TVGO.  I was transfered to accelerated support who upgraded my cable box but that did not help.  Live streamingis fine.

Regular Visitor

Re: streaming online shows cut up


@Rustyben wrote:

@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.


Updated Chrome, On Demand problem still exists.

Expert

Re: streaming online shows cut up


@prestonian78 wrote:

@Rustyben wrote:

@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.


Updated Chrome, On Demand problem still exists.


did you turn off hardware acceleration in the chrome settings menu?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: streaming online shows cut up


@Rustyben wrote:

@prestonian78 wrote:

@Rustyben wrote:

@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.


Updated Chrome, On Demand problem still exists.


did you turn off hardware acceleration in the chrome settings menu?



No, I just wanted to see if the problem was rectified with the hardware accelerator turned on. When it is turned off, the streaming quality is not fluid, smooth.