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We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Thank you in advance for your patience as we continue to work to resolve this permanently.
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fresh upgrade to chrome was just released. did it fix the issue?
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@Stevetrebac wrote:
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@prestonian78 wrote:
@Rustyben wrote:
@Stevetrebac wrote:
So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...
try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.
Updated Chrome, On Demand problem still exists.
did you turn off hardware acceleration in the chrome settings menu?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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