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What is an Error ftde.xact.3305.403, and how do I fix it?

Contributor

What is an Error ftde.xact.3305.403, and how do I fix it?

This started yesterday on Chrome. I cleared all site data, Double checked that Javascript and Flash was on on the site, used the X1 support tool that can only reboot the device, (it should have options to update firmware, give connection information, tell you system information such as its running temperature and more) And I have tested this on multiple browsers and with different operating systems. It is only an issue on Chrome, but on all operating systems minus IOS or Android... I didn't test those as we have the Xfinity APP. I have read that the issue might be outdated firmware, but the only way to fix that is to call support... but I'm an introvert with anxiety and would have to ask my roommate to call for me. Again they need to update thing on the site, they need to add the ability to live chat an agent... but I would have to prewrite what I wanted to say. Any help would be great.xfimnitystream.png

Silver Problem Solver

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@BrownHouse wrote:

This started yesterday on Chrome. I cleared all site data, Double checked that Javascript and Flash was on on the site, used the X1 support tool that can only reboot the device, (it should have options to update firmware, give connection information, tell you system information such as its running temperature and more) And I have tested this on multiple browsers and with different operating systems. It is only an issue on Chrome, but on all operating systems minus IOS or Android... I didn't test those as we have the Xfinity APP. I have read that the issue might be outdated firmware, but the only way to fix that is to call support... but I'm an introvert with anxiety and would have to ask my roommate to call for me. Again they need to update thing on the site, they need to add the ability to live chat an agent... but I would have to prewrite what I wanted to say.

 

Anyways, any help?


My Win10 computer had a major update yesterday but I was still able to use it to bring up recordings; did you google the error?

https://forums.xfinity.com/t5/XFINITY-Stream-Website/xfinity-Error-xacsa-xact-3370-1000937-FatalDrmE...

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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@RobertWy wrote:

@BrownHouse wrote:

This started yesterday on Chrome. I cleared all site data, Double checked that Javascript and Flash was on on the site, used the X1 support tool that can only reboot the device, (it should have options to update firmware, give connection information, tell you system information such as its running temperature and more) And I have tested this on multiple browsers and with different operating systems. It is only an issue on Chrome, but on all operating systems minus IOS or Android... I didn't test those as we have the Xfinity APP. I have read that the issue might be outdated firmware, but the only way to fix that is to call support... but I'm an introvert with anxiety and would have to ask my roommate to call for me. Again they need to update thing on the site, they need to add the ability to live chat an agent... but I would have to prewrite what I wanted to say.

 

Anyways, any help?


My Win10 computer had a major update yesterday but I was still able to use it to bring up recordings; did you google the error?

https://forums.xfinity.com/t5/XFINITY-Stream-Website/xfinity-Error-xacsa-xact-3370-1000937-FatalDrmE...



Your error is different.

Google had nothing to tell me.

https://www.google.com/search?rlz=1CAXLEN_enUS822&ei=hzc7Xe6iB8mmtQaKt4SIDg&q=xfinity+%22xact.3305.4...

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@jarome wrote:

I have the same problem using the new Microsoft Edge Canary.


is this a windows machine? did you try chrome? disable vpn/use of DNS other than Comcast's? have 3rd party cookie control apps/extensions running?



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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@jarome wrote:

I have the same problem using the new Microsoft Edge Canary.xfimnitystream.pngthe error



Are you getting this in Chrome to? It works in other browsers for me on PC, but I'm using ChromeOS on my TV, so kinda a big issue. I'm wondering if it started with an update to Chrome or an issue with Xfinity's stream use of flash on Chrome. I even tried removing all addons.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

Rustyben, @jarome has a compleatley different issue and should have started a new post. Rather that commenting on my post about his issue, just leav him be or contact him directley. I just wan't to stay on topic here.


@Rustyben wrote:

@jarome wrote:

I have the same problem using the new Microsoft Edge Canary.


is this a windows machine? did you try chrome? disable vpn/use of DNS other than Comcast's? have 3rd party cookie control apps/extensions running?


 

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@Rustyben wrote:
promoted to separate thread (not on-topic)

I copied the wrong name, @jarome was on topic it was RobertWy who was linking to:https://forums.xfinity.com/t5/XFINITY-Stream-Website/xfinity-Error-xacsa-xact-3370-1000937-FatalDrmE... a compleatley diffent topic.

I'm so sorry.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

My problem is on a Mac. Why doesn't dsomeone from Xfinity monitor these forums and provide answers? I am sure that calling 1-800-comcast will not resukt in a fix.

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@jarome wrote:

My problem is on a Mac. Why doesn't dsomeone from Xfinity monitor these forums and provide answers? I am sure that calling 1-800-comcast will not resukt in a fix.


you found a browser that works on your mac (chrome). if you can not locate the issue with Edge you might try their forum. could be permissions, installed version ifa allowed of flash, among others. chrome includes its own built-in flash that is safely sandboxed.



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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@Rustyben wrote:

@jarome wrote:

My problem is on a Mac. Why doesn't dsomeone from Xfinity monitor these forums and provide answers? I am sure that calling 1-800-comcast will not resukt in a fix.


you found a browser that works on your mac (chrome). if you can not locate the issue with Edge you might try their forum. could be permissions, installed version ifa allowed of flash, among others. chrome includes its own built-in flash that is safely sandboxed.


The error of Error ftde.xact.3305.403 seems to occur on all operating system in Chrome... yes I see it on my Macbook as well as my PC running Windows 10 and Ubuntu Linux and also on ChromeOS on my TV.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@jarome wrote:

My problem is on a Mac. Why doesn't dsomeone from Xfinity monitor these forums and provide answers? I am sure that calling 1-800-comcast will not resukt in a fix.


Calling might work but I don't think I can (anxiety). They really need to have a live agent on the chat tool rather than a bot and should add a bug report tool... Like every one else does!

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@BrownHouse wrote:

@Rustyben wrote:

@jarome wrote:

My problem is on a Mac. Why doesn't dsomeone from Xfinity monitor these forums and provide answers? I am sure that calling 1-800-comcast will not resukt in a fix.


you found a browser that works on your mac (chrome). if you can not locate the issue with Edge you might try their forum. could be permissions, installed version ifa allowed of flash, among others. chrome includes its own built-in flash that is safely sandboxed.


The error of Error ftde.xact.3305.403 seems to occur on all operating system in Chrome... yes I see it on my Macbook as well as my PC running Windows 10 and Ubuntu Linux and also on ChromeOS on my TV.


tv chrome OS  not approved nor is *nix. latest chome on a fully updated macbook (not out of date OS aka out of support period) should work. 



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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@Rustyben wrote:

@BrownHouse wrote:

@Rustyben wrote:

@jarome wrote:

My problem is on a Mac. Why doesn'tdsomeonee from Xfinity monitor these forums and provide answers? I am sure that calling 1-800comcastt will notresuktt in a fix.


you found a browser that works on your mac (chrome). if you can not locate the issue with Edge you might try their forum. could be permissions, installed versionifaa allowed of flash, among others. chrome includes its own built-in flash that is safelysandboxedd.


The error of Errorftdeexactt.3305.403 seems to occur on all operating system in Chrome... yes I see it on myMacbookk as well as my PC running Windows 10 and Ubuntu Linux and also onChromeOSS on my TV.


tvv chrome OS  not approved nor is *nix. latestchomee on a fully updatedmacbookk (not out of date OS aka out of support period) should work. 


ChromeOS has always worked and was supported and only recently had an issue. I'm not sure what you mean by "out of date" all are fully updated. Linux isn't supported (true) but with some work it can work, though do to needing a patch for the kernel and some third party software... I don't recommend it. Mac has always been supported as well but Safari isn't so you have to use a different browser. I only have to use Windows for two applications for my work, else I would just use Linux or MacOS, especially since they started using tiles. But it doesn't really matter, I have proven that this very new error is an issue that that effects Chrome in all instance.

 

If the tech team at Xfinity can't fix this, I'm not surprised as they can't seem to get streaming to work outside of the apps except to a small number of Windows only select browsers. They need to build more universally driven encoded streaming software like Netflix, Hulu, Youtube and even some competitors in the cable business do. Ultimately if the user gets an error and they don't have the necessary tools to direct people to a solution, they would be better off not even giving an error code in the first place. But When I deliver code to be deployed, it better work on any OS, of any version, and if it requires a browser or to be implemented on a website it has to work on all browsers and versions. But it doesn't look like Xfinity employs any of the tech team to either this forum or the stupid chat bot on the support site, and I'm not able to call them in hopes of are response, so when my contract is up I'm not renewing.

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@BrownHouse wrote:

@Rustyben wrote:

@BrownHouse wrote:

@Rustyben wrote:

@jarome wrote:

My problem is on a Mac. Why doesn'tdsomeonee from Xfinity monitor these forums and provide answers? I am sure that calling 1-800comcastt will notresuktt in a fix.


you found a browser that works on your mac (chrome). if you can not locate the issue with Edge you might try their forum. could be permissions, installed versionifaa allowed of flash, among others. chrome includes its own built-in flash that is safelysandboxedd.


The error of Errorftdeexactt.3305.403 seems to occur on all operating system in Chrome... yes I see it on myMacbookk as well as my PC running Windows 10 and Ubuntu Linux and also onChromeOSS on my TV.


tvv chrome OS  not approved nor is *nix. latestchomee on a fully updatedmacbookk (not out of date OS aka out of support period) should work. 


ChromeOS has always worked and was supported and only recently had an issue. I'm not sure what you mean by "out of date" all are fully updated. Linux isn't supported (true) but with some work it can work, though do to needing a patch for the kernel and some third party software... I don't recommend it. Mac has always been supported as well but Safari isn't so you have to use a different browser. I only have to use Windows for two applications for my work, else I would just use Linux or MacOS, especially since they started using tiles. But it doesn't really matter, I have proven that this very new error is an issue that that effects Chrome in all instance.

 

If the tech team at Xfinity can't fix this, I'm not surprised as they can't seem to get streaming to work outside of the apps except to a small number of Windows only select browsers. They need to build more universally driven encoded streaming software like Netflix, Hulu, Youtube and even some competitors in the cable business do. Ultimately if the user gets an error and they don't have the necessary tools to direct people to a solution, they would be better off not even giving an error code in the first place. But When I deliver code to be deployed, it better work on any OS, of any version, and if it requires a browser or to be implemented on a website it has to work on all browsers and versions. But it doesn't look like Xfinity employs any of the tech team to either this forum or the stupid chat bot on the support site, and I'm not able to call them in hopes of are response, so when my contract is up I'm not renewing.


DRM currently prohibits TV interface directly to chrome (TV chromeOS). only the roku TV and some samsung TVs are allowed to run the stream TV beta app.



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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

Doesn't work on my sisters Chromebook either, so it would appear that DRM currently prohibits all ChromeOS devices... but it doesn't work and gives the same error xact.3305.403 on every OS and device running Chrome browser. Only Chrome browser is effected by this error. My guess is that that error has nothing to do with the hardware it's on, especially given that it started only four days ago. It must be something that was implement by Xfinity servers or a Chrome update issue. Chrome has been trying to faze out flash, so maybe they are trying to pass the video to html5 or something. But it matters not as I will be switching to a different cable provider, as only Xfinity is so pi55y about hardware and doesn't offer support for anything outside Windows Edge: AKA the worst browser ever made including Netscape. It's such a shame that they don't have a tech team that knows how to deliver streaming content to everyone, like every other service online today.


DRM currently prohibits TV interface directly to chrome (TV chromeOS). only the roku TV and some samsung TVs are allowed to run the stream TV beta app.


 

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

Streaming via a web page is different than streaming via Roku. If Comcast told us what the message meant, we might make some progress.

Administrator

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

All,

 

We sincerely apologize for the inconvenience that you are experiencing. Xfinity Stream error codes '3305' typically occur when there is not a steady connection to the Internet. Please check your Internet connection is strong and steady and try again.

 

Additionally, Recently Google Chrome released an update, Chrome 76. In order to keep using Xfinity Stream with this latest update, you must enable Flash on your Google Chrome Browser. For full directions on how to complete this change, please see here: https://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Stream-How-To-Enable-Flash-on-a-Google-...

 

If you have already completed these updates, have verified your Internet network connection or are not using Google Chrome please share all browser version and device details here so we can further assist. 


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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

Yes. I have tour 250 MBps service, and use Ethernet, not wireless, so my connection is good.  I use a Mac Pro with Mojave. It works with the Chrome browser. But If I use the new Microsoft Edge Canary for Mac (which uses the Chromium engine), I get this message. Flash IS enabled, as is proprietary content. 

A real error message with words, not codes would help.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

This is NOT a corerect answer.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

xfinityerror.pngflash is on

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@ComcastJessie wrote:

All,

 

We sincerely apologize for the inconvenience that you are experiencing. Xfinity Stream error codes '3305' typically occur when there is not a steady connection to the Internet. Please check your Internet connection is strong and steady and try again.

 

Additionally, Recently Google Chrome released an update, Chrome 76. In order to keep using Xfinity Stream with this latest update, you must enable Flash on your Google Chrome Browser. For full directions on how to complete this change, please see here: https://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Stream-How-To-Enable-Flash-on-a-Google-...

 

If you have already completed these updates, have verified your Internet network connection or are not using Google Chrome please share all browser version and device details here so we can further assist. 


Chrome is up to date, (Chrome 77 on ChromeOS 12345) in fact the date of the last update is when I started having issues. My flash version is 32.0.0.223, updated with Chrome.

I use Xfinity for my internet... so if something has slowed down in the last few days it's on you. The first page for the error does ask if flash is emabled and yes it is, so is javascipt.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

I do see something odd from my console BTW:

 

(index):1805 [Deprecation] HTML Imports is deprecated and will be removed in M73, around March 2019. Please use ES modules instead. See https://www.chromestatus.com/features/5144752345317376 for more details.
(anonymous) @ (index):1805
cast_framework.js:60 [Deprecation] document.registerElement is deprecated and will be removed in M73, around March 2019. Please use window.customElements.define instead. See https://www.chromestatus.com/features/4642138092470272 for more details.
(anonymous) @ cast_framework.js:60
(index):389 Websocket Status: Closed
xacsa.ccp.xcal.tv/flashaccess/license/v6:1 Failed to load resource: the server responded with a status of 403 ()
(index):389 Websocket Status: Closed

 

Has nothing to do with the error, but thought a web dev would like to know.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

My JavaScript console says:

CURRENT_SITE: www.xfinity.com/stream/adding-device
cast_framework.js:60 [Deprecation] document.registerElement is deprecated and will be removed in M80, around February 2020. Please use window.customElements.define instead. See https://www.chromestatus.com/features/4642138092470272 and https://developers.google.com/web/updates/2019/07/web-components-time-to-upgrade for more details.
(anonymous) @ cast_framework.js:60
adding-device:1805 [Deprecation] HTML Imports is deprecated and will be removed in M80, around February 2020. Please use ES modules instead. See https://www.chromestatus.com/features/5144752345317376 and https://developers.google.com/web/updates/2019/07/web-components-time-to-upgrade for more details.
(anonymous) @ adding-device:1805
chrome-extension://bfogiafebfohielmmehodmfbbebbbpei/content_scripts/KeeperFill-var.js:30 CURRENT_SITE: www.xfinity.com/stream/access-token.html
chrome-extension://bfogiafebfohielmmehodmfbbebbbpei/content_scripts/KeeperFill-var.js:30 CURRENT_SITE: polaris.xfinity.com/orc.html
chrome-extension://bfogiafebfohielmmehodmfbbebbbpei/content_scripts/KeeperFill-var.js:30 CURRENT_SITE: www.xfinity.com/stream/activation-code.html
adding-device:389 Websocket Status: Closed
v3:1 POST https://xacsa.ccp.xcal.tv/flashaccess/getServerVersion/v3 403
adding-device:389 Websocket Status: Closed

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

my chromebook works fine on both web page and xfinity stream TV app. check your network settings is dns set to your router's address or 75.75.76.76 ?




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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

I have not done anything in my routers, so unless the DNS resentley required a change that Xfinity didn't tell me about, it's not any settings in the router, DVR or anything other than how Xfinity potes out the stream or Chrome.


@Rustyben wrote:

my chromebook works fine on both web page and xfinity stream TV app. check your network settings is dns set to your router's address or 75.75.76.76 ?



 

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@BrownHouse wrote:

I have not done anything in my routers, so unless the DNS resentley required a change that Xfinity didn't tell me about, it's not any settings in the router, DVR or anything other than how Xfinity potes out the stream or Chrome.


@Rustyben wrote:

my chromebook works fine on both web page and xfinity stream TV app. check your network settings is dns set to your router's address or 75.75.76.76 ?




not sure why no direct answer was given but check your router for the primary and secondary DNS. it is important to check the actual device as a 3rd party (cookie privacy shield, etc) could be causing the problem or there could be a VPN in use.



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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

DNS is fine, and no VPN. It works on Chrome, but not on Edge Chromium.

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@jarome wrote:

DNS is fine, and no VPN. It works on Chrome, but not on Edge Chromium.


did you click on the lock symbol and approve flash? is it offered? you many need to go into your edge browser settings or search google on how to turn on flash in the edge browser.



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Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

Yes, you can see from the above posted image that flash is on.

Expert

Re: What is an Error ftde.xact.3305.403, and how do I fix it?


@jarome wrote:

Yes, you can see from the above posted image that flash is on.


is that screenshot from the edge browser? you may need to seek assistance from microsoft on this issue since it works on chrome.



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Highlighted
Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

It is from Edge beta. I asked there too.

Contributor

Re: What is an Error ftde.xact.3305.403, and how do I fix it?

I asked a friend to call Xfinity and they opened a ticket and had no idea why it would work on other browsers but not Chrome. I still don't know why anyone is talking about Edge here. This topic is specifically about Chrome with the error xact.3305.403. I asked others to be moved but posted the wrong name and the mod moved the only person talking about my issue. But I'll get help elsewhere.

 

Can someone close this thread?