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No HD on Xfinity Stream on Roku

New Poster

No HD on Xfinity Stream on Roku

How do I get HD content on Xfinity Stream Beta on my Roku? I just signed up for the service and will cancel if it doesn't come through. Stretching a hockey game to see it full screen is horrendous and there is no way I am going to pull wires to have boxes at my smart TVs when I bought them specifically so I wouldn't have a separate box anymore.

Expert

Re: No HD on Xfinity Stream on Roku


@jgoswald wrote:

How do I get HD content on Xfinity Stream Beta on my Roku? I just signed up for the service and will cancel if it doesn't come through. Stretching a hockey game to see it full screen is horrendous and there is no way I am going to pull wires to have boxes at my smart TVs when I bought them specifically so I wouldn't have a separate box anymore.


are you an X1 subscriber? if so, look at your most recent bill. is there a line in your bill that says "HD technology fee $10 or $0? 



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New Poster

Re: No HD on Xfinity Stream on Roku

Yes, I am an X1 subscriber and no, there isn't a line on the bill. The package description said that HD channels were included. 

Expert

Re: No HD on Xfinity Stream on Roku


@jgoswald wrote:

Yes, I am an X1 subscriber and no, there isn't a line on the bill. The package description said that HD channels were included. 


without that line at either $10 or $0 (included in package price) the Roku will not show HD. call 800-Comcast and ask for billing to determine if your package is correctly input as including HD.



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We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: No HD on Xfinity Stream on Roku

Will do. Thanks.
New Poster

Re: No HD on Xfinity Stream on Roku

Good luck