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slow remote response...

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New Poster

Re: slow remote response...

your suggestion worked, thanks

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New Poster

Re: slow remote response...

your suggestion works, thanks

New Poster

Re: slow remote response...

Hope I can help. Had the same problems for a few weeks. Multiple box restarts, new batteries, yatta yatta yatta, nothing fixed it. Until...I changed my Arlo cam router connection to a different port in the back of my internet router. Cleared the issue immediately with my slow cable box response. Now my cable and remote work as fast as day 1. Hope this helps.
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Regular Visitor

Re: slow remote response...

The fix for me was:
Xfinity button
Settings
Help
System Refresy
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Regular Visitor

Re: slow remote response...

Well day two after Following suggestions and still responding as it should.
Thank you! Guys!
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New Poster

Re: slow remote response...

I am having the same issue. Microphone makes a “boink” sound, and remote takes up to a minute to respond to the commands. Barriers changed, tried everything (off/on etc.)
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Frequent Visitor

Re: slow remote response...

We just installed a brand new DVR system a week ago. So far it has been ok. The Remote Rewind, Pause and Fast Forward buttons were slow to respond. But today - It has been horrible. Almost unusable. Event he Gukde loads SLOOOOWWWWWW. First time we have seen this (only been a customer for a week). 30 days in our trial. They better figure this iut or we are dropping it. It is unusable as it is today.

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Expert

Re: slow remote response...


@dwtucker63 wrote:

We just installed a brand new DVR system a week ago. So far it has been ok. The Remote Rewind, Pause and Fast Forward buttons were slow to respond. But today - It has been horrible. Almost unusable. Event he Gukde loads SLOOOOWWWWWW. First time we have seen this (only been a customer for a week). 30 days in our trial. They better figure this iut or we are dropping it. It is unusable as it is today.


call 800-Comcast or use the Xfinity my account app to have Xfinity call you. set up home appointment to fix your set top box signal levels. note that each command goes to comcast's servers so it is never 'instant'. the Xfinity TV remote uses internet to do the changes and may prove speed slowness is your connection to comcast's servers from the set top boxes.



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Re: slow remote response...

I also have Xfinity Internet and my speeds are above 150 and have been for a week. Only today the TV box is slow.Internet is still fine.

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Re: slow remote response...


@Rustyben wrote:

@dwtucker63 wrote:

We just installed a brand new DVR system a week ago. So far it has been ok. The Remote Rewind, Pause and Fast Forward buttons were slow to respond. But today - It has been horrible. Almost unusable. Event he Gukde loads SLOOOOWWWWWW. First time we have seen this (only been a customer for a week). 30 days in our trial. They better figure this iut or we are dropping it. It is unusable as it is today.


call 800-Comcast or use the Xfinity my account app to have Xfinity call you. set up home appointment to fix your set top box signal levels. note that each command goes to comcast's servers so it is never 'instant'. the Xfinity TV remote uses internet to do the changes and may prove speed slowness is your connection to comcast's servers from the set top boxes.


Well, the batteries in the remote excuse is now disproven, and I have to differ on the "remote uses internet" line.

The remote uses RF to communitcate to the cable box, it does not go out into the internet, thru your wifi router/modem, and then back to the box. Look at the cable connection to the box (has it's own, and IF you have internet, a separate connection to the actual modem for that.

The remote communicates to the box, and then the box does the work. Well,.......it used to.......

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Regular Visitor

Re: slow remote response...

Unfortunate that you are basically streaming via the internet to change channels.
Dish was instantaneous.
Also....my sound system shuts down about 10 seconds after turning the tv off.
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Frequent Visitor

Re: slow remote response...

I peformed a System "Refresh" - Not Rest and afterwards it returned to normal performance.

This tells me it is NOT the conncetion or the signal.

This tells me it is NOT the remote as some have suggested.

This tells me it is NOT interferrance from my Internet Modem, Router or network.

 

We will see how long this lasts and if the slowness returns.

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Frequent Visitor

Re: slow remote response...


@dwtucker63 wrote:

I peformed a System "Refresh" - Not Rest and afterwards it returned to normal performance.

This tells me it is NOT the conncetion or the signal.

This tells me it is NOT the remote as some have suggested.

This tells me it is NOT interferrance from my Internet Modem, Router or network.

 

We will see how long this lasts and if the slowness returns.


I have done the "refresh", and yes, it does seem to help for a while. Within a day or two, it's back. I have scheduled "the updates" to take place early am (3a.m.), but this is neither here nor there.

Whatever the "updating" does, or whatever they do with the boxes, it's poorly implemented.

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Regular Visitor

Re: slow remote response...

Factory Reset the X1 Voice Remote
  1. Press the Setup button until the LED at the top of the remote changes from red to green.
  2. Press 9-8-1.
  3. The LED will blink green twice to indicate that the remote was reset.
      This worked for me. Easy peasy and can do it when ever I need to. 
    and no I am just a lowly custome who plugged in to the search engine "reset x1 remote. This was the top answer and it worked for us immediately. Having said this we got the latest modem and maybe the remotes needed to reconnect with that. Just musing there. But I am happy now with it and will always use that option as a go to try. 
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Regular Contributor

Re: slow remote response...

I have tried ALL of the suggestions posted here ...  X1 Refresh. Replaced the REMOTE. Power/Reset the X1. 9-8-1 as previously suggested ...  

 

I am convinced that the REAL underlying issue is that the Remote is actually going over the Internet to PULL & display the GUIDE as well as change channels -- or anything probably.  After the X1 has been turned OFF for like 8 hours (overnight), the very initial GUIDE pressed takes for-EVER ..  Honestly, like 5-8 seconds to Pull the data & display the GUIDE.  After that initial display of the GUIDE, it still is slow - but more like 2-3 secs. I know that doesn't SOUND like a long time, but in no way is this thing ever Instantaneous (like DTV or DISH was).   Even just changing channels is slow -- and PS, that whole "reminder that you can just say "ABC"" to change channels - rather than key "5" - just adds to the delay. I can actually change channels faster than using the MICROPHONE feature, just by keying the channel number & enter.   (And WHY can't we remove those stupid HINTS? I am so tireed of seeing them! They only ADD to the DELAYS !!!)

 

Not Awesome ...  but Slooooow... 

 

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Re: slow remote response...

Why was my Dish remote blistering fast, and this is akin to dial up for a modem.
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Re: slow remote response...


@jakatak wrote:
Why was my Dish remote blistering fast, and this is akin to dial up for a modem.

when your signal levels are correct it is very fast and responsive.



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Re: slow remote response...

Signal levels?
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Expert

Re: slow remote response...


@jakatak wrote:
Signal levels?

your set top box communicates with comcast servers. when signal levels are noisy or too highly amplified or too low a signal the server may not receive the information the first time so it is resent until received (the delay). 



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Regular Visitor

Re: slow remote response...

What is also frustrating is the turning off process. I turn off my television and my JBL sound bar takes about ten seconds after before it turns off.
It’s almost comical.
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New Poster

Re: slow remote response...

I did a hard reset of the box by unplugging it for 1 min and I have not had the lagging issue since. Hope this helps.
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Re: slow remote response...

I've had Comcast before as well. I switched to Direct TV about 5 years ago, and was very pleased with it until 5/24/19 when I awoke to an error message about having lost the signal. I was told that they could send a technician out in 4 days. This was over the Memorial Day weekend and I had significant viewing plans. I was very upset and threatened going elsewhere for my TV service provider. Like you I was already paying for Xfinity broadband to the tune of $92/month. Add $220 to that for Direct TV, and that's a lot of money. I would also subscribe to NFL Sunday Ticket for $350 over 5 months during the football season. Sooo, I visited the Xfinity store and now have broadband and TV for less than $200/month. It was worth giving Xfinity another try due to my anger at Direct TV and the economics. Unfortunatley, they don't have NFL Sunday Ticket! BTW Direct TV took another monthly payment after service ended that I've still not received back. I spent 4 hours on the phone with them on hold and being passed back and forth to different units without getting a promise to return the money. These TV providers have locked our access choices down to nada. Thanks for your reply!

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Re: slow remote response...

Nice reply! Thanks!

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Re: slow remote response...


@Rustyben wrote:

@dwtucker63 wrote:

We just installed a brand new DVR system a week ago. So far it has been ok. The Remote Rewind, Pause and Fast Forward buttons were slow to respond. But today - It has been horrible. Almost unusable. Event he Gukde loads SLOOOOWWWWWW. First time we have seen this (only been a customer for a week). 30 days in our trial. They better figure this iut or we are dropping it. It is unusable as it is today.


call 800-Comcast or use the Xfinity my account app to have Xfinity call you. set up home appointment to fix your set top box signal levels. note that each command goes to comcast's servers so it is never 'instant'. the Xfinity TV remote uses internet to do the changes and may prove speed slowness is your connection to comcast's servers from the set top boxes.

 

Uh, sorry to tell you this, but it was!! Well maybe not "instant", but it was milliseconds, not the 5 to 8 seconds it sometimes takes..........now....


 

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Frequent Visitor

Re: slow remote response...

Yeah, I agree. I performed a refreash and it fixed it. About a week later it came back. I did another refreash and it fixed it. So far so good. Refreashing once  week is unacceptable.

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Re: slow remote response...


@dwtucker63 wrote:

Yeah, I agree. I performed a refreash and it fixed it. About a week later it came back. I did another refreash and it fixed it. So far so good. Refreashing once  week is unacceptable.


I am starting to wonder if they are using the "bandwidth" for something else these days.

If you go into your settings, and look at "signals", and if you are in "the sweet spot" for the signals coming in, then what else can it be?

I do know you should turn off your xfinity hotspot function, so others are piggybacking on your signal...

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Valued Contributor

Re: slow remote response...

I for one am against having to do a refresh weekly.  That is nothing but a temporary solution and not a true fix.  I find all to often that comcast seems to push temporary solutions instead of truly fixing a problem.  In the four years that I have had comcast I have seen this far to many times in several of their products, I hate to say that about a company but so far they have not solved several issues my area, it has been some sort of work around.  Getting off the soap box.

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Valued Contributor

Re: slow remote response...

I had a similar situation a couple of years ago and just started using the web login or app to send a refresh as I was going to bed every few days so I wouldn't have to wait for it to complete.  But whatever it was went away in a few weeks.  I assumed it was a software update that fixed it, but who knows - maybe it was upstream bandwidth or server capacity in my area.

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Expert

Re: slow remote response...


@fedup978 wrote:

I for one am against having to do a refresh weekly.  That is nothing but a temporary solution and not a true fix.  I find all to often that comcast seems to push temporary solutions instead of truly fixing a problem.  In the four years that I have had comcast I have seen this far to many times in several of their products, I hate to say that about a company but so far they have not solved several issues my area, it has been some sort of work around.  Getting off the soap box.


that is not how any of the data 'load' works. the channels/data and even the xfinitywifi data are all on different frequencies and do not affect each other. slow response is due to bad upstream signal conditions from set top box to comcast servers. fix that and your response will be fine.



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Re: slow remote response...

And how do you fix "that"?
Also......my sound bar doesn't turn off when the video turns off. It literally takes 10 seconds for the sound to turn off.

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Valued Contributor

Re: slow remote response...


@jakatak wrote:

And how do you fix "that"?
Also......my sound bar doesn't turn off when the video turns off. It literally takes 10 seconds for the sound to turn off.


The sound bar is probably being controlled by the TV over HDMI CEC not directly by the remote itself.  If it is paired with the device, the remote sends an IR signal just like the device's own remote and would work at at the same speed.   HDMI CEC controlling power takes some time while both ends think about it.   This is unrelated to anything happening in the X1 box or xfinity system.

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Regular Visitor

Re: slow remote response...

Is there a fix for the sound bar?
When I had DISH.....the sound and video shut off at the same time.
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Valued Contributor

Re: slow remote response...

Try pairing it again -  I don't think your setting is working.  Or just ignore it since you don't really have to wait for it to complete.  I have my receiver controlled by HDMI CEC because there is a better line of sight to the TV than the receiver from several sitting positions.   The timing is a little strange but it doesn't hurt anything.

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Re: slow remote response...


@lesmikesell wrote:

@jakatak wrote:

And how do you fix "that"?
Also......my sound bar doesn't turn off when the video turns off. It literally takes 10 seconds for the sound to turn off.


The sound bar is probably being controlled by the TV over HDMI CEC not directly by the remote itself.  If it is paired with the device, the remote sends an IR signal just like the device's own remote and would work at at the same speed.   HDMI CEC controlling power takes some time while both ends think about it.   This is unrelated to anything happening in the X1 box or xfinity system.


You might try connecting your sound bar to your tv directly with a 1/8 audio patch cable, not using HDMI, so when you shut of power, the tv goes off, and the sound stops when the tv itself powers down. Just have to recheck your auto on/off settings on the soundbar itself for it to "wake up" when you hit the power button on the comcast remote...

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Re: slow remote response...

Same here. Always get the same response from tech support. Remote batteries, distance from box, reset. Overall, it is a miserable experience. The X1 product is just a crummy experience and it's no fun to watch TV. I can literally punch in the numbers and hit enter, set the remote down and walk away and then watch the numbers slowly come up on the screen... And then eventually the channel will change. I hate this system
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Valued Contributor

Re: slow remote response...


@Eddiezip wrote:
Same here. Always get the same response from tech support. Remote batteries, distance from box, reset. Overall, it is a miserable experience. The X1 product is just a crummy experience and it's no fun to watch TV. I can literally punch in the numbers and hit enter, set the remote down and walk away and then watch the numbers slowly come up on the screen... And then eventually the channel will change. I hate this system

That is not normal and almost certainly caused by bad signal levels.  You need to have a tech out to fix it.

 

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Re: slow remote response...

We have the x1 box and it is unbearable with the slow response.  If you are not having a problem then it is either a large series of the boxes or signal bandwidth/strength  but in so many areas that is hard to believe too.  Something is going on for sure and they need to fix it.

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Regular Contributor

Re: slow remote response...

I *TOTALLY* agree...   Something changed over the last 4-5 months.  When we originally got thie X1, we NEVER experienced this.  It just becomes sluggish - pressing ANY button can suddenly take 4-5 secs. FFWD/FRWD in recordings is unbearable. Simple GUIDE popup & scrolling thru can take 5-7 secs to respond.

 

The only fix I know of is as others suggested:  SETTINGS / HELP/ SYSTEM REFRESH  

 

That solves the problem for like a few days, maybe a week during a GOOD period.  This suggests to me that there is some sort of MEMORY LEAK in the X1 box.  ** PS, THIS in itself means this is NOT A 'SIGNAL' problem, as some keep suggesting. If it were, the sluggishness would not suddenly go away with a REFRESH ... and secondly, we never experieince any DROP OUTS of any kind on any channels. 

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Contributor

Re: slow remote response...

Ditto for me.  Something definitely changed and hopefully they find/fix the root cause very soon!  It is extremely frustrating to say the least....

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Expert

Re: slow remote response...


@konvajw wrote:

Ditto for me.  Something definitely changed and hopefully they find/fix the root cause very soon!  It is extremely frustrating to say the least....


response is quite fast with the remote when your signals are right. the path must be good back to Comcast - delays are from the home and street back to the server. you can test speed using the Xfinity TV remote app on an iOS device and use the control icon and issue the commands on the app. you should see the quickness as app commands have a good path back to the Comcast servers.



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Re: slow remote response...

With all due respect, that makes absolutely no sense. Again :

 

- GUIDE & ALL COMMANDS to the X1 become horribly sluggish = 5-7 secs response. FFWD/FRWD appears almost frame by frame

- Issue REFRESH. Immediately (after the 20 min REFRESH time), everything is "NORMAL"

 

I stand by my assertion there is some sort of memory leak or soemthing going on. This only started about 4-5 month ago.

 

Can someone actually from COMCAST please respond to this thread? I'm about ready to exchange this X1 box that we've had for a little over a year.

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Contributor

Re: slow remote response...

Thx for your response.  Can you elaborate on how I should test you suggest and what exactly I should look for using app vs. standard remote?  I do already use the remote app, so familiar with how to use.  Just not sure exactly what I'm testing or looking for?  Thanks again. 

p.s.  I do agree with other comments that response is great after a refresh/reboot of the X1 box.  But it only lasts a short period of time.  

Also using this as a reference (even though instructions a little different now), my signals do fall within the specified ranges.  https://forums.xfinity.com/t5/X1/How-to-check-signal-strength/m-p/2015793/highlight/true#M8770

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Valued Contributor

Re: slow remote response...

I hate to say this but all of the talk about refresh etc working for a couple of days is nothing but a temporary fix.  For this many people to be complaining about this issue on the forums says to me that comcast has some sort of major issue with signals in many areas.  Until comcast fixes that underlying issue I am tired of trying this and trying that.  Yes, it is very upsetting to me since I have come from a FIOS environment, in fact I still have FIOS at another location.  In 16 years, yes 16 years I have had 3 issues with FIOS service and all three were because of downed cable.  That my friends at comcast is what I and the other comcast customers are looking for in a cable provider.  Not some sort of issue every week as I have experienced in the 5 years having comcast as a cable provider.  Yes I am not a happy user of comcast but I am stuck with them as they are the only provider in this area.  I apologize for the rant but I am sick of the workarounds and issues not being fixed, or told that I am going to have to live with it.

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Frequent Visitor

Re: slow remote response...

I agree with Cody21. My experience is the same.

 

Great when first installed, for about 2 weeks. Then SLOOOOWWWWW - very SLOW reposponses. I performed the refreash and it IMMEDIATELY fixed it. Been 2 weeks so far and it is still working well.

 

This can't be a signal issue or it would persist.

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Regular Visitor

Re: slow remote response...

I hate the rolling white dots. I hate that it is a streaming mechanism. Before, I had Dish.....everything was instantaneous. Zero delays.

Also the 10 second delay between the video turning off, and mt JBL sound bar turning off is ridiculous!

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Re: slow remote response...

Totally in agreement with you. I had Dish before this slow boat to China. Dish was instantaneous.
I don’t get it.
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Frequent Visitor

Re: slow remote response...

 I've had the same issue and I believe, though not backed up by comcast at all, that this is due to the rempte no longer directly affecting the replay or tv. Rather, again I believe, that the remote is requesting an action from the server- somewhere else, where the programs are actually stored. They are not really on the box, but are on a server at a remote location. That's why they are not available when we lose internet. Having to travel to a server and back might explain a delay. Again I say this is only a possible explanation and I have only my own experience in the tech field to go by.

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Valued Contributor

Re: slow remote response...

Yes, many actions do require remote server response, and bad upstream connectivity would cause problems with that.   However many people posting here say that rebooting/refreshing their set top box fixes it temporarily - and I've experienced that for a period myself, although I have not had the problem recently.    That part doesn't make much sense unless it is somehow software-related or the connectivity improves with a reset.

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Re: slow remote response...

Again....why was my satellite service instantaneous.
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Valued Contributor

Re: slow remote response...

Since this issue has been going on since July I started to think about how to better define when the slow downs are happening so this week I started to keep a log, I am in the Eastern time zone so what I am seeing might be different for other time zone.  Here is what I am seeing so far:  I am up early so before 6 AM not seeing an issue from about 7-9 am intermittent slow response.  After that have not yet noticed slow response until around 3 PM then it seems to start up and went on until around 10 PM.  I have not monitored a weekend but will be this coming weekend.

I was told by the comcast that the node in my area was overloaded and it was suppose to be upgrade, not sure if it has ever been.  So based on my early findings I have a feeling it might be node/load related.  Has anyone else recorded the time of day that you are seeing the slow response?  I would just like to see the issue resolved as it is very annoying.  I think comcast needs to put The Kiss Principle into practice.  The KISS principle states that most systems work best if they are kept simple rather than made complicated; therefore, simplicity should be a key goal in design, and unnecessary complexity should be avoided.