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question about x1

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Contributor

question about x1

I have 2 tv's one downstairs and one upstairs. The one downstairs has dvr and I can also view Netfix, Amazon Prime etc. I called Comcast and said I want the same x1 box I have downstairs upstairs to replace a box that will NOT allow me to watch Netflix, Amazon Prime upstairs.

They shipped me one box that was for hd channels, they shipped me another box that is not able to allow me to see NetFlix etc. You would think thats easy.....wrong.

Is my request possiable ? 

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Diamond Problem Solver

Re: question about x1

What are the actual boxes that you have? And what was the actual box sent to you? It’s impossible to answer any of your questions without that information.

I am a Retired Official Comcast Employee
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Contributor

Re: question about x1

Thanks I perfer not post that info. If I have a model 12345 in my living room that works great, Why can I not get the same model 12345 for my bedroom? That was my question,

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Expert

Re: question about x1


@fakeleg wrote:

Thanks I perfer not post that info. If I have a model 12345 in my living room that works great, Why can I not get the same model 12345 for my bedroom? That was my question,


you posted in the x1 area of the forum but you describe a non-x1 problem. please verify the model number of the set top box. for example i have 4 xg1v4 dvrs it isn't a secret and none uf us post personal information in posts and replies.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Contributor

Re: question about x1

NO

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Diamond Problem Solver

Re: question about x1

If you’re not going to answer a simple question about your equipment, your best bet is to go to your local service center with the equipment that you want to exchange to ensure you leave with the equipment that you want.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!